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darren.guscott
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April 11, 2023
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Indra Smart Pro EV Charger not recording charging information correctly and flashing white Indra logo?

  • April 11, 2023
  • 24 replies
  • 1404 views

I have recently had an Indra Smart Pro EV Charger installed and joined charge Anytime.  All went well for the first charge, then I had red flashing light which stopped after several resets and leaving it for a while.

Now I have a constantly flashing White Indra Logo (Almost ready to charge apparently) and when I connect the car it starts charging almost immediately, the car reads it is charging at 7.5kWh but the website for indra shows it as charging at 0.0 kWh and it does not record how much energy is being used hence will not log that information into the Charge Anytime calculations.  Resets of the unit have not helped.

 

Has anyone else seen anything similar?

Best answer by Hicks

I haven’t re-contacted Indra as the problem has gone away.  In fact, I am very happy with the service I am now receiving.

Almost as soon as I plug the car in the Kaluza platform starts to charge the car; if the electricity overhead is high the platform reduces the amps to the car accordingly.   I can also regulate the amps from my Tesla app if required (when I want to charge to 100% but want the car filled in a definite time-scale).

Only downside I now see is when the Kaluza platform drops my charge amps down to, say, 6 amps then I am actually wasting a small amount of energy (therefore money) during the extended charge time.  Just an observation.

Hope I haven’t Murray Walker’ed myself :)

24 replies

Blastoise186
Super User
Blastoise186Super User
Super User
April 11, 2023

Hey @darren.guscott ,

Sorry about that! There’s a dedicated team for this one. Can you try emailing them*edited by moderator* ? They should be able to help

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    darren.guscottAuthor
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    April 11, 2023

    OK, in case anyone else has an Indra - flashing white light means it has a schedule and is waiting for a scheduled start time.  So that is all good - now to understand why it is not registering the amount of charge used.  @Blastoise186, thanks - I have emailed *edited by moderator* as well.

    H
    Newcomer
    Hicks
    Newcomer
    April 12, 2023

    I have flashing white primary LED on Smart Pro charger but schedule is not successful.  I believe the primary LED should be solid to indicate charger is in smart mode?

    Waiting for advice from Smarthome Support staff.

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    darren.guscottAuthor
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    April 12, 2023

    @Hicks, I thought that as well but ChargedEV have said flashing white is it has a schedule and is ready to charge - slightly different from the explanation in the user manual.

    What is the issue with the schedule being unsuccessful? 

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    Hicks
    Newcomer
    April 12, 2023

    The Indra webpage shows the charger ‘Idle….waiting for best time to charge’ all night.  I wake up and Boost to get juice for the day.

    Having just spoken to Smarthome Support there are gaps overnight in the readings at Indra/Kaluza.  Currently investigating whether there is a problem with the 4G dongle.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 12, 2023

    It might be worth considering whether connecting the charger via Ethernet is more suitable than using 4G in your case.

    As long as the charger is within 100M of the router, it’d be pretty easy for Indra to do. If it’s further away, a couple of network switches along the way would work nicely to act as a sort of booster.

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    darren.guscottAuthor
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    April 12, 2023

    Also to check whether the scheduling is the problem or the connection, modify your schedule to a time when you can be there to monitor it and look to see if the charger has lost connectivity or something else has stopped it charging.  

    If you are at home for a couple of hours set the schedule to finish in 2 hours time and it should start fairly quickly.

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    Hicks
    Newcomer
    April 12, 2023

    Thanks for the replies, much appreciated.  I’m ruling out Ethernet as charger is located in external carport.  Power line might be possible but property has 3 ring mains.

    4G is readily available in the carport so a 4G dongle should be suitable.  The car connects via WLAN in the carport so that should also be viable.

    Important for me today to get boost charged ready for work.  As I understand the system, if I schedule a charge to end during the day it still may not schedule due to grid overheads?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 12, 2023

    Gotcha. HomePlugs are dead unfortunately. The standard died a few years ago when the HomePlug Alliance kinda self-destructed, making Power Line Networking basically useless. Not recommended anymore sadly.

    Are you able to have a schedule that can run overnight consistently?

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    darren.guscottAuthor
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    April 12, 2023

    @Hicks, as I understand it, you set the finish time and if it can physically charge it by then it will.  Obviously we are trying to save on Carbon overhead but it should still charge but it will choose the best time in that window to start the charge

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