Electric vehicles

OVO charge anytime  I have been using charge anytime for the past week and was led to believe that when you connect the charger it doesn’t automatically charge straight away, but everytime I have connected the charger the car has started charging immediately  is this the norm?

I need to get a report of the kWh used to charge my car for my companies records. How can I get this?

The address my isp uses for sending emails is not the one I use on my chargeanytime account.  Will this cause a problem getting their attention?   I know some companies only respond to queries coming from the email account registered with them.

Having an issue over the last week where my charge isn’t being recognised in the OVO app and therefore being charged full rate. I have a Skoda Enyaq Coupe VRS and a ProjectEV charger so connect via the car and not the charger.Nothing has been changed my side but there was a Skoda update last week over the air which claimed to be minor but seems too coincidental? 

Hello,Indra recently released a new smart charger. Indra LUX. I believe this is the upgraded version of the Indra Pro.  Is OVO supporting this charger with the Charge Anytime EV tarif? thank you

If the Ohme charger reports it adjusted the time, does this mean I am paying a higher rate? I have two cars one is a completely electric and the other is a plug in hybrid. I have my charge schedule to 100% but the plug in hybrid will do a complete charge in 90 minutes. However it is such a pain to change car every time that I don’t bother. The credit I get seems to be low compared to the ohnme report, how do I know if I am using the higher rate?  

HiI just recently had an Indra charger installed by Ovo.I have Solar PV.I have enabled solar on the Indra Web App.There is now an option called ‘Solar Matching Mode’I assume i need to tick this to allow my car to be charged by Solar.I have a concern about the sentance in the FAQ ‘Once charging from Solar begins, we wont stop until your car is full, even if that means topping up from the grid during peak times’So i assume that means if not enough solar energy it will switch to grid.  But this would be like pressing boost wont it?  So i will be charged at full rate, not the Charge Anytime rate?If thats the case i will leave this unticked, can anyone confirm?

The estimate OVO supplies in the usage stats on the app for EV charging are much lower than actual.  I can see the actual in the Charge Anytime app.  Why can’t OVO do the same.  Shouldn’t be a privacy issue as it’s all my/OVO data.

Hi. I’ve just acquired a new iphone but my Charge Anytime app won’t recognise my email address and/or password on the new device. I’ve tried countless combinations but nothing works. Has anyone any advice please or encountered a similar problem?Many thanksPaul

For the last year only I have the app for Charge Anytime on my phone. My wife doesn’t have it. Long story to why I have it and a lot of issues relate to setting it up.fast forward to the other week. I was away working and my wife says her car didn’t charge. I checked the Indra app and could see it didn’t charge. Now my wife wants the app!However I’ve tried to set the app up for her ( thought just could put my details in on her phone) but doesn’t work. The app says connected on my app on my iPhone but on her Samsung S23 it says not connected.we have to use an Indra charger as it’s compatible with charge anytime as Our VW e-Golf isn’t a compatible car.Has anyone had experience with Indra chargers. I’m pretty certain I’m using the the correct app as it’s talking to Ovo and I’m getting the credits but Indra reckon I’m using the incorrect app. In a nut shell All we want to do is see the charger connected on two different handsets so we can tell it’s in I

I got id4 last June & haven't had any problems with charging. I swapped my supplier to ovo to take advantage of charge anytime & since every time I use a public charger I think the app is cancelling the charge. The car is currently plugged in a public charged over 2 hours away from my house & won't charge. When I open the charge anytime app it says charging but it won't start until after 22.00,has anyone had this problem? 

HiI have been on Charge Anytime now since September. I am seeing credits come through on my bill but they are not close to the savings for the month being shown on the Charge Anytime app. I have tried contacting the various helpdesks but have not got a sensible answer yet….See data below… any help gratefully received!  

Hi everyone, Just recently bought my first electric car. I’m look at having a home charging port installed. I’m currently looking at the Easee One (https://proev.co.uk/easee-one) & The Zappi (https://proev.co.uk/myenergi-zappi). Is there any advantage of using one over the other? The car is a Tesla if that helps. Thank you, Sam

I have problem to set up chargeanytime app. Specifically I can't connect to my Mercedes vehicle ID to Kaluza. I tried many times but I failed  , the ID can't be recognised. Could you advise ?Thanks   

Can anyone with a Cupra Born (V2) confirm that it works with Charge Anytime. I don’t have a compatible charger (Hypervolt).I’m buying a Cupra soon, and really want to be able to charge at 7p a unit. thank you

I have a 2 year old (electric) Renault Zoe and I have our own car charger.. After installing the charge anytime app, everyhting went haywhire. First of all, after waking up the next day I could not get into the car - tried both remote keys. Had to extractthe emergency metal key to open front doors. It was evident the 12V battery was flat. Opened the bonnet and confirmed the 12 Volt battery showed about 5V instead of c 12.7 volt. Called Reneault emergency and was directed to RAC who came 7 hours later and confimed battery flat. They gave a quick charge and after 15 minutes all was well. (The car range was shown as 170 miles).Meanwhile when I plugged my hybrid care into same chager it was not recognised and I could not charge it without “re-booting” the charger by switching the power off then on agin to thecharger. never happened before.Next day, went to look at the Zoe to fin all dorrs unlocked and all lights on both in car and the navigation lights! Could not lock car.

Currently been using the OVO charge anytime system for over six months now. Everything looks to work ok, the schedule charging is controlling the cars well and always charging when needed. However the OVO charge anytime app always seems to be 2 to 3 KW short on every charge Vs the info from the car and the charger shows. Has anyone else seen this? Does anyone know where the Anytime app gets it data from to say how many KW it has used to charge the car.  For extra info currently charge a Tesla M3 and PHEV Mini. Both are always out by 2 to 3 KW on the car apps and charger data.

I regularly set Charge Anytime to charge my car by 7:30am and it works perfectly.  If I look at the Renault App it shows that a scheduled charge is set up, but it bears no relation to the time that my car charges.Is there some kind of special magic going on? 

I have successfully linked my car to Charge Anytime and it is showing the charge level OK.  But the app is saying that I haven’t made any savings yet.Is that because I am using a standard 3 pin plug 13amp charger?  Does this only work with a proper EV fast charger?Any advice appreciated.

Please could you update the Anytime Charging online registration to include the BMW I5 model.  I am advised by BMW that it works off the same Operating System as the I4 and I7 models which are on the OVO registraion page and therefore the I5 model will also be compatible with the Charge Anytime App.

I’ve had Charge Anytime for a couple of months with my Audi Q4, and it was working fine. Recently it’s not been working well and missing charges and therefore no credit with the Charge Anytime App. I decide I’d remove the car from the app and try adding it again to see if that would improve things. However…….now I can’t even add my car to the app. I just get a message saying “the vendor is currently experiencing issues on their side, please try again later”. I’ve had this for over 24 hours now. The only reason I switched to OVO rather than Octopus, was for Charge Anytime. But, if I can’t add my car and get the good rate, what is the point!? Whilst I appreciate this may not be OVO/Kazula’s fault, they are still saying Charge Anytime can be used with an Audi Q4.  Anyone else having similar problems?

Hello everyone. I just joined OVO. I want to add OVO Charge Anytime, as I have a Tesla and I charge it at home. I downloaded the app but I cannot log in using the OVO credentials (either account number or email address + password I use for the account). Does anyone know what I am doing wrong?Thanks for your help!

Charge Anytime IssueMy electric car has a “pre conditioning” setting at first I thought this was just cabin temperature but I have later discovered that if the vehicle is plugged in it also pre conditions the battery which is a very good thing now the nights are so much colder. Using ChargeAnytime connected to the vehicle it see this “pre conditioning” as charging and prevents it as it is not a cheap time. Suggested ResolutionsRead the pre conditioning times from the car via API and allow the use of electricity during the period (even if at full rate) and/or have a button in the app to enable/disable this feature.This maybe too time consuming/resource intensive to configure the api for each manufacturer. Enable a feature in the app to allow for manual “always on” schedule, meaning during this period the car will charge if not up to configure charge

HiI have a MG5 EV and was hoping to use Charge Anytime.  The Charge Anytime works with my Pod Point and Audi A3 etron. Does anyone have news of when MG might be included. Many thanksDave

Hi - Currently have a Enyaq which works well on anytime. I’m looking to change to Peugeot e-3008 or e-5008 next year. Does anyone know if Peugeot are going to be added to charge anytime list of compatible cars? (My charger is non compatible). Thanks