Car is 2022 X1 30e hybrid which is on the anytime list.
I have a pod point solo home charger.
The car is set to immediate charge when plugged in
The OVO anytime app is set for car to be charged by 8am
Frequently when the car is plugged in the pod point clicks to a red light indicating a fault.
Also,
Automatically, The car sets itself from immediate charge to a random planned departure date and planned charge period.
The car does not charge.
Is this a compatibility or hardware issue?
Best answer by Dazza
Updated on 25/02/25 by Chris_OVO
Thanks
got in touch with pod point support. Their reply is interesting as had no issue prior to having OVO anytime installed. I’ve removed Anytime account for now to see if the issue disappears.
they said.
Thank you for getting in touch.
My name is Panos from the technical support team, I'm here to work with you to get your charger working again.
Within the past 30 days we have identified instances on your supply where the voltage has exceeded 261.0 volts in many occasions when your car was plugged in and attempt to charge it. Please see the attached graph. This exceeds the highest declared tolerance in the UK which is of 253.0 volts, additionally this may be preventing your Pod Point, and other appliances from functioning correctly.
This is the only issue which has identified so far.
We recommend advising your DNO for further review on your supply, the relevant DNO can be identified on the following website:
www.energynetworks.org/operating-the-networks/whos-my-network-operator
When the DNO's representative attends to your property, please perform a test charge to your car, check the voltage levels and if you need to contact us further, please reply to this email with the date/time the test was performed and if possible with a written confirmation of DNO stating your property's voltage levels.
In the event that you are not able to charge your vehicle due to the error, we suggest that you use a 3 pin plug cable at home as a temporary and alternative solution.
Check out our full list of compatible EVs and chargers here: https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers
It’s always worth contacting the manufacturer of the charger or EV (which ever is compatible with us) to see what they can advise.
If you have an Indra charger, call 01684 770 631, or email support@indra.co.uk
If you have an Ohme charger, call 020 3375 1586, or email help@ohme-ev.com
Like below, they can offer insights that we don’t have access to.
+1Podpoint isn’t even supported with Charge Anytime. You can’t even set it up with them.
Try talking to Podpoint Support, this sounds like their problem rather than OVO’s
Thanks, the car is compatible. i have set an account up and occasionally it all works and I have been making off peak savings but the red fault light and weird in car charging schedules are concerning
i think you are right, I’ll direct a call to the pod point support team
Had same issue you have to contact pod point support who will sort out over net for you really is quite quick and easy you'll need your psl number to make easier as well.
Don't know why say pod point not compatible when it says it is on check page to join charge anytime rather miss leading.
Updated on 25/02/25 by Chris_OVO
Thanks
got in touch with pod point support. Their reply is interesting as had no issue prior to having OVO anytime installed. I’ve removed Anytime account for now to see if the issue disappears.
they said.
Thank you for getting in touch.
My name is Panos from the technical support team, I'm here to work with you to get your charger working again.
Within the past 30 days we have identified instances on your supply where the voltage has exceeded 261.0 volts in many occasions when your car was plugged in and attempt to charge it. Please see the attached graph. This exceeds the highest declared tolerance in the UK which is of 253.0 volts, additionally this may be preventing your Pod Point, and other appliances from functioning correctly.
This is the only issue which has identified so far.
We recommend advising your DNO for further review on your supply, the relevant DNO can be identified on the following website:
www.energynetworks.org/operating-the-networks/whos-my-network-operator
When the DNO's representative attends to your property, please perform a test charge to your car, check the voltage levels and if you need to contact us further, please reply to this email with the date/time the test was performed and if possible with a written confirmation of DNO stating your property's voltage levels.
In the event that you are not able to charge your vehicle due to the error, we suggest that you use a 3 pin plug cable at home as a temporary and alternative solution.
Check out our full list of compatible EVs and chargers here: https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers
It’s always worth contacting the manufacturer of the charger or EV (which ever is compatible with us) to see what they can advise.
If you have an Indra charger, call 01684 770 631, or email support@indra.co.uk
If you have an Ohme charger, call 020 3375 1586, or email help@ohme-ev.com
Like below, they can offer insights that we don’t have access to.
+5Had same issue you have to contact pod point support who will sort out over net for you really is quite quick and easy you'll need your psl number to make easier as well.
Don't know why say pod point not compatible when it says it is on check page to join charge anytime rather miss leading.
Pod Point is listed but not compatible unless your EV is. Current chargers listed (for use with any EV)
https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers
It implies that pod point solo 3 for home is when you go through checks as non ovo customer, I know it does because I went through these checks before I switched very recently and also spoke to customer service as wasn't going to change supplier if wasn't and was only told my car and charger were both compatible only finding out when joined was different.
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