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Charge Anytime direct to vehicle app is charging instantly with my Mini Cooper SE?

G
Carbon Catcher*
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Hi, been using Charge Anytime for many months now and pretty flawless (2 times failed since started using). This week though the app hasn’t updated from the car since Monday (4 days) and so it’s charging straight away when plugged in.

I’m sure it is not my cars fault (Mini Cooper SE) as its own app if working perfectly - this proves that the Mini/BMW servers are working normally.

It’s as though the app needs a ‘pull down to refresh’ function! Force quitting the app and restarting still shows status from my Mini last updated 4 days ago!

I have emailed the team but wondered if anyone else here affected or any tips to kickstart it working again.

Best answer by Gary Alford

Updated on 26/02/25 by Chris_OVO

Just to update in case any other Mini users had the same. Mini online accounts changed a few weeks ago - your current password won’t work, you’ll have to change it. Mini also asked for new permissions to be set up with Ovo.

 

Check out our full list of compatible EVs and chargers here: https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers 

 

It’s always worth contacting the manufacturer of the charger or EV (which ever is compatible with us) to see what they can advise. 

 

If you have an Indra charger, call 01684 770 631, or email support@indra.co.uk

If you have an Ohme charger, call 020 3375 1586, or email help@ohme-ev.com

 

Like below, they can offer insights that we don’t have access to.

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7 replies

G
Carbon Catcher*
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  • Gary Alford
  • Author
  • Carbon Catcher*
  • 11 replies
  • Answer
  • August 14, 2023

Updated on 26/02/25 by Chris_OVO

Just to update in case any other Mini users had the same. Mini online accounts changed a few weeks ago - your current password won’t work, you’ll have to change it. Mini also asked for new permissions to be set up with Ovo.

 

Check out our full list of compatible EVs and chargers here: https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers 

 

It’s always worth contacting the manufacturer of the charger or EV (which ever is compatible with us) to see what they can advise. 

 

If you have an Indra charger, call 01684 770 631, or email support@indra.co.uk

If you have an Ohme charger, call 020 3375 1586, or email help@ohme-ev.com

 

Like below, they can offer insights that we don’t have access to.

R
New Member*
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  • ridwan789
  • New Member*
  • 1 reply
  • August 14, 2023

When I plug in my Car using domestic socket, I open the app and it says ‘car is not plugged in’. The ‘last updated’ time doesn’t refresh automatically. I often have to take off the plug and put it back in a few times until it will update and start smart charging. Used to work perfectly when I first was using the app

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7918 replies
  • August 15, 2023

Hey @ridwan789 ,

Sorry about that. Could you let the Smart Home Team know? smarthome@ovoenergy.com .

They can fix this!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Tim_OVO
Community Manager
  • Tim_OVO
  • Community Manager
  • 1864 replies
  • August 15, 2023

Thanks for coming back and updating this, @Gary Alford - not sure why we didn’t get you a reply to your first post. 

 

So now that the mini app has updated and permissions granted, is the Charge Anytime app able to work and charge your Mini dynamically again?

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
G
Carbon Catcher*
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  • Gary Alford
  • Author
  • Carbon Catcher*
  • 11 replies
  • August 15, 2023

Yes all working now. Took about a week of the app ‘stuck’ but then it reset and asked for my Mini log in username and password which were not recognised. Interestingly the Mini App worked fine as that uses face ID to log in, it was only when I tried on a web browser to access the Mini account that it said I must choose a new password as all users had to choose a new one and accept new terms.

Tim_OVO
1 person likes this
  • Tim_OVO
    Tim_OVO
B
Carbon Cutter*
  • Bromley_Stu
  • Carbon Cutter*
  • 2 replies
  • September 10, 2023

After months of good use, Charge Anytime app seems to have lost touch with Mini Electric. Why can’t I check that the apps are linked in the app itself ?  I changed to Mini online password yesterday so that may need updating - but I can’t force the app to check …. Any ideas ?

B
Carbon Cutter*
  • Bromley_Stu
  • Carbon Cutter*
  • 2 replies
  • September 10, 2023

It seems the issue with the Mini app were around a month ago and my issue only arose yesterday. It’s annoying that there is no way to check in the Charge Anytime app that it is hooked up with the Mini app successfully. The first I know about an issue is when I find that my car hasn’t charged …

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