Skip to main content
Solved

EV charger issues


Stevie_G
New Member***
Forum|alt.badge.img

I’m having problems with my EV charger. The manufacturer couldn’t help and it was referred to OVO to send an engineer but I’ve not heard from OVO about a visit. Getting through to OVO EV support is a nightmare, holding on for ages and then getting cut off and having to start again repeatedly. While writing this, their holding ‘music’ is playing the background in a loop for the umpteenth time! I just want to know if and when an engineer is calling. Anyone have any advice, please?

Best answer by BPLightlog

Updated on 10/02/25 by Ben_OVO

The EV Support Team can be reached by emailing chargeanytime@ovo.com. You can find out more here.

 

 

 

Hi @Stevie_G , no one here has access to your account being a public forum but have you tried the team at smarthome@ovoenergy.com ? They might be able to help

edit: just saw your reply … good to know it’s sorted

View original

2 replies

Stevie_G
New Member***
Forum|alt.badge.img
  • Author
  • New Member***
  • 1 reply
  • August 2, 2023

All sorted now. In fact the request should have been sent to ChargedEV. If it wasn’t for my persistence the request would be lost in the system. So important for customers to be kept in the loop.


BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • Plan Zero Hero
  • 2729 replies
  • Answer
  • August 2, 2023

Updated on 10/02/25 by Ben_OVO

The EV Support Team can be reached by emailing chargeanytime@ovo.com. You can find out more here.

 

 

 

Hi @Stevie_G , no one here has access to your account being a public forum but have you tried the team at smarthome@ovoenergy.com ? They might be able to help

edit: just saw your reply … good to know it’s sorted


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings