My Pay As You Go account

I bought a £20 electricity top up from PayPoint shop to my Key and received receipt. I tried to add the credit to my meter by putting in the key but no credit has been added. I waited three hours and it still was not added. I have kept receipt. My electricity was only on 1p left by this time so I went down and bought another £20 top up. This one worked. How do I go about getting the initial £20 credited? 

I tried repeatedly to set up an online account with ovo energy, I used to be with SSE and was changed over to ovo. I am a pay as you go customer, I have the old fashioned traditional metre that you top up with an electric key in the shop. I do not have a smart meter. Is it not possible to have an online account with the traditional pay as you go metre. 

Hi I've run out of gas and don't get paid again until 13th and I'm on benefits.is their any help I can get please 

I am asking this question for my neighbour who uses a top up key for her electricity and a top up card for her gas, today I put £40 on each for her, she has credit on her meters at the moment, does she have to top up immediately or can she wait a while until she does so, will the money on the key/card stay there until she does, if so how long for? Thank you

Hi, just seen that you can load £249 on a gas card and £250 on a key, but what is the max you can have on the meter on each? Say I want to have £500 gas credit built up for winter can we do this..... Ie load £249 and put on meter, then back to shop and put on another £249 and then put the card back in the meter to have a balance of £498 plus anything that was left on the meter to start with?Thanks

Anyone had this situation please....Had my meter  for years , ( Traditional) received NEW key today from OVO , but just topped up OLD key , so do I register NEW key ,after I,ve topped up with OLD which could be a while as I top up in advance ,and at the moment there is plenty in there .Or is it going to be a situation where my OLD key is not going to work and I loose my recent top up? Or will it still work and I can load my top up as usual,  Then  I activate the new one....sorry if thats confusing…Ps/ Just to be clear, Its not a smart meter,its an old style one.Thankyou.

 How do I change from Pay as you go to paying monthly?

Last week on 31/10/2023 I top up gas with £20 and I used the heating only 3 hours in rest for  one week I didn’t use the boiler or something else. Yesterday I called OVO to changed the name of account, with my name and when I verify the gas and electric meter the money disappear. How comes this from 31 Oct till 07 Nov £20 disappear ? Thank  you.

So after spending a 2/3 hours waiting on the phone/web chat today sorting out an issue with my gas meter card, I was given a TAG code to go and get a replacement from the shop near me in around 3 hours time.When I popped around to said shop just now around 3.5 - 4 hours later,, they pointed out that the TAG code I was given, typed it down while on phone and checked 3 times, was missing a digit so they couldn’t activate the card on their machine with the partial code I have, However they did just hand me the cardNow my question is, if I insert this card into my meter will it register and then let me top it up anyway?Or would I have to go through the whole debacle again of having to sit in and try to call up and get the missing digit/new code for the card?

Hello my parents who are in there 80’s has just had to have a pay as you go smart meter fitted to replace a key meter as the screen stopped working anyway the meter is a Aclara SGM 1416-B … the issue is that it’s so complicated to use as all we really want to see on the screen is how much money is in there yet I’ve been pushing buttons A and B and I can’t find it anywhere? I have downloaded the ovo top up app so I can top it up for them and I can see the balance on my phone usually 24 hours behind… but does anyone know how I get the balance on the screen so my parents can see for themselves … I’ve looked high and low but can’t find anything? many thanks 

I tried to top up my gas meter but no credit has been added. I have since realised that the account number I was given when I set up the account does not match the one associated with the meter. What can be do about this? Can I retrieve my £35?

Got smart meters installed but the engineer didn't put in a IHD. They also took our old electric key and gas card, but we haven't got a new smart top up card, so can't create an account on the top up app. When can I expect the IHD or the Smart top up card to arrive? Is there a way to set up a top up account without a smart top up card?

Please can Ovo, give customers, the option to have the warm home discount applied against the gas account instead of the Electric account. I heat my home with gas so it would be far more beneficial for me as, I assume, it would be for a lot of other people.

My topup barcode keeps getting declined at paypont 

On the gas meter display when pressing button A the balance is shown with the word ON to the right, underneath ON there is a letter F flashing in a black vertical rectangle. What is this? 

Hi all,I moved into a new flat back in April and on my first day, I updated the existing OVO account details from the previous tenant (my landlord) to my name. For context, I moved into the flat AFTER the transition from SSE had occurred, so I never had an account with SSE. In our entire tenure with OVO (from the day we moved in, up until right now), we have been on a pre-payment meter - and by definition, have paid for ALL of our energy usage in advance of actually using it. As I type this, we are actually in over £100 of credit according to our little in-house display (so if anything, they actually owe me money) You can imagine our shock and confusion when last week, we received an out-of-the-blue communication from OVO that we “owed” +£1200. This debt had apparently been applied to our account in mid-June but we were never told about it until this recent e-mail and text.  Not only have we paid for all of our energy usage in advance, I have gone through an tallied up our entire energ

Hello I just got my smart meter and about to run out of the emergency units. Please how do I top up as soon as possible?

Issue with 0330 175 9669???I have been on hold for 50 minutes. Before that 25 minutes but the line was cut off. Is something big going on??? Really odd. Should I stay on line???

I’m the landlord of a property and my tenant has just moved out. I’ve now discovered that without my prior knowledge or permission, the tenant had the meters changed at the property to Pay As You Go meters.  I would never have agreed to this. How do I get them changed back? (they did it for both the gas and electricity supply).  Thanks in advance.

I was switched over 6 weeks ago never recieved a card 5 engineer appointments have been missed in 3 days I'm now going into day 4 with no gas any idea what I can do? 6 weeks they keep telling me a card is being posted now engineer's aren't turning up spent hours upon hours on the phone and waiting for no one 😢

Hi could anyone tell me why on my smart meter my daily standing charge states 58.910p for electric. But every morning recently I have noticed the meter starting on 76p, when it used to show 58p.  I am on a PAYG tariff.

Hello, Is OVO Top Up website down today?  I tried the app it had no information on it so I cleared cache and data and it reappeared but site says insecure website.

I’m moving into an electric only rental supplied by OVO in a weeks time, it’s currently on a prepayment meter and I have no idea how these work but they sound terrible, if I sign up with OVO can I move to direct debit from day 1?

I really need urgent help, I have a ‘traditional’ meter apparently and have no ‘key’  I have had no electricity since yesterday lunchtime, I have a child