I bought a £20 electricity top up from PayPoint shop to my Key and received receipt. I tried to add the credit to my meter by putting in the key but no credit has been added. I waited three hours and it still was not added. I have kept receipt. My electricity was only on 1p left by this time so I went down and bought another £20 top up. This one worked. How do I go about getting the initial £20 credited?
Answer
Prepayment key top up has not been added to meter from paypoint, what can I do?
Best answer by Blastoise186
Updated on 07/08/25 by Ben_OVO
Hi
Keep the receipt and contact Support, they’ll help you fix this one. :)
Like Blastoise has mentioned, keep a hold of the receipt and the Support Team can help take care of this for you. They will ask you to send in a picture of the receipt, so it’s best to contact by email, webchat or social media in this instance. You can find our contact details here:
You can find more Pay as you Go support here:
+1- Plan Zero Hero
- Answer
Updated on 07/08/25 by Ben_OVO
Hi
Keep the receipt and contact Support, they’ll help you fix this one. :)
Like Blastoise has mentioned, keep a hold of the receipt and the Support Team can help take care of this for you. They will ask you to send in a picture of the receipt, so it’s best to contact by email, webchat or social media in this instance. You can find our contact details here:
You can find more Pay as you Go support here:
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Hey
Perfect advice from Blastoise186 here, let us know how you get on.
I contacted support today and after a bit of back and forward they have gave me a credit note for the £20. Thanks again.
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