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I bought a £20 electricity top up from PayPoint shop to my Key and received receipt. I tried to add the credit to my meter by putting in the key but no credit has been added. I waited three hours and it still was not added. I have kept receipt. My electricity was only on 1p left by this time so I went down and bought another £20 top up. This one worked. How do I go about getting the initial £20 credited? 

Updated on 13/11/24 by Shads_OVO

 

Hi @Dannjammal ,

Keep the receipt and contact Support, they’ll help you fix this one. :)

 

Like Blastoise has mentioned, keep a hold of the receipt and the Support Team can help take care of this for you.

 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

 

 

 You can find more Pay as you Go support here: 

 

 

 

Thank you for your reply I will try that tomorrow. 

Hey @Dannjammal 

 

Perfect advice from Blastoise186 here, let us know how you get on.

I contacted support today and after a bit of back and forward they have gave me a credit note for the £20. Thanks again.

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