I bought a £20 electricity top up from PayPoint shop to my Key and received receipt. I tried to add the credit to my meter by putting in the key but no credit has been added. I waited three hours and it still was not added. I have kept receipt. My electricity was only on 1p left by this time so I went down and bought another £20 top up. This one worked. How do I go about getting the initial £20 credited?
Best answer by Blastoise186
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Updated on 21/12/23 by Abby_OVO
Hi
Keep the receipt and contact Support, they’ll help you fix this one. :)
Like Blastoise has mentioned, keep a hold of the receipt and the Support Team can help take care of this for you.
The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday. Or call us on 0330 175 9669 during the same times.
Find answers or chat with Boost at boostpower.co.uk/help. Or call them on 0330 102 7517.
You can find more Pay as you Go support here:
Thank you for your reply I will try that tomorrow.
Hey
Perfect advice from Blastoise186 here, let us know how you get on.
I contacted support today and after a bit of back and forward they have gave me a credit note for the £20. Thanks again.
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