I was switched over 6 weeks ago never recieved a card 5 engineer appointments have been missed in 3 days I'm now going into day 4 with no gas any idea what I can do?
6 weeks they keep telling me a card is being posted now engineer's aren't turning up spent hours upon hours on the phone and waiting for no one 😢
Best answer by Emmanuelle_OVO
Updated on 23/07/25 by Abby_OVO
Hey
I’m really sorry to hear this,
If you’re off supply and unable to top up they should be able to book you in for an emergency appointment. I feel like if emergency appointments keep failing there must be something going wrong. I’d advise contacting the support team to investigate further, it may be that your contact number or address is incorrect.
If it’s not a meter fault is it possible for them to give you discretionary credit to get back onto supply?
The best way to get in touch with us is via webchat here. We’re here to help from 8am to 8pm Monday to Thursday, Friday 8am to 6pm & on Saturdays and Sundays, from 9am to 5pm.
Or get in touch with the team via Phone on 0330 175 9669. Line opening hours are Monday to Friday, from 8am to 8pm and on Saturdays & Sundays, from 9am to 5pm.
Hope this helps.
+1You need to contact Support for this. https://ovoenergy.com/help . Live Chat is open today until around 2pm.
Updated on 23/07/25 by Abby_OVO
Hey
I’m really sorry to hear this,
If you’re off supply and unable to top up they should be able to book you in for an emergency appointment. I feel like if emergency appointments keep failing there must be something going wrong. I’d advise contacting the support team to investigate further, it may be that your contact number or address is incorrect.
If it’s not a meter fault is it possible for them to give you discretionary credit to get back onto supply?
The best way to get in touch with us is via webchat here. We’re here to help from 8am to 8pm Monday to Thursday, Friday 8am to 6pm & on Saturdays and Sundays, from 9am to 5pm.
Or get in touch with the team via Phone on 0330 175 9669. Line opening hours are Monday to Friday, from 8am to 8pm and on Saturdays & Sundays, from 9am to 5pm.
Hope this helps.
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