I’m moving into an electric only rental supplied by OVO in a weeks time, it’s currently on a prepayment meter and I have no idea how these work but they sound terrible, if I sign up with OVO can I move to direct debit from day 1?
Solved
How do I change from Pay As You Go to a credit account when moving into an OVO supplied rental?
Best answer by Blastoise186
Updated on 22/07/26 by Abby_OVO
Hey
Good luck with the home move!
As for your question, the answer depends on what meter it is.
If it’s a Smart Meter, then you can simply ask OVO PAYG Support to set up a transfer to Pay Monthly via 0330 175 9669 and it should be pretty simple to do.
If it’s NOT a Smart Meter i.e. you use a Key/Card that you insert into the meter to top-up, it’ll need to be replaced which will take longer. 0330 175 9669 is again the number to call to sort that out and get an engineer to stop by.
Either way, you’ll need to set up an account anyway so feel free to discuss this at the same time. You will not be able to switch supplier without signing up to OVO first.
The first step would be making sure you’ve set up an account in your name. If the meter needs replaced first, the Support Team will get that booked in. You’d then need to agree to a new pay monthly contract and set up a direct debit (or you could pay on demand).
You will need to contact the Support Team to make this change.
Here's the online top up portal page for OVO Pay As You Go customers with a smart meter.
For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android, and here’s a link to download our app for Apple.
+9- Super User
- Solved
Updated on 22/07/26 by Abby_OVO
Hey
Good luck with the home move!
As for your question, the answer depends on what meter it is.
If it’s a Smart Meter, then you can simply ask OVO PAYG Support to set up a transfer to Pay Monthly via 0330 175 9669 and it should be pretty simple to do.
If it’s NOT a Smart Meter i.e. you use a Key/Card that you insert into the meter to top-up, it’ll need to be replaced which will take longer. 0330 175 9669 is again the number to call to sort that out and get an engineer to stop by.
Either way, you’ll need to set up an account anyway so feel free to discuss this at the same time. You will not be able to switch supplier without signing up to OVO first.
The first step would be making sure you’ve set up an account in your name. If the meter needs replaced first, the Support Team will get that booked in. You’d then need to agree to a new pay monthly contract and set up a direct debit (or you could pay on demand).
You will need to contact the Support Team to make this change.
Here's the online top up portal page for OVO Pay As You Go customers with a smart meter.
For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android, and here’s a link to download our app for Apple.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd