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Katie B B B
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August 13, 2023
Solved

Standing charge on IHD doesn't match tariff details

  • August 13, 2023
  • 4 replies
  • 2836 views

Hi could anyone tell me why on my smart meter my daily standing charge states 58.910p for electric. But every morning recently I have noticed the meter starting on 76p, when it used to show 58p.  I am on a PAYG tariff.

Best answer by Abby_OVO

Updated on 27/07/26 by Ben_OVO

Hey @Katie B B B,

 

Sorry to hear that.

 

Maybe the tariff has changed recently? Have you had any plan changes? Sometimes the details don’t update immediately on the IHD, so don’t match the ‘plan’ page on your online account  and app. To confirm, the rates on the ‘Plan’ page are what you’re charged against and not the IHD figures.

 

Like Firedog mentioned on your other thread, if the Standing Charge amount is correct, it could also easily be some minimal usage early in the morning? Either way it may be worth just double checking the Standing Charge matches on the IHD to your contract, and they can take it from there.

 

If it turns out that the rates are incorrect on the IHD our Support Team can resolve this for you.

4 replies

Abby_OVO
Community Manager
Abby_OVO
Community Manager
August 14, 2023

Hey @Katie B B B 

 

Like Firedog said, if this is new, it may be that there was a problem previously that’s resolved itself, or it could even be vice versa so it may be worth also checking in with the Support Team to see if they can see anything on their end. You can chat to the team here – click the green chat icon at the bottom right of your screen. Or call on 0330 175 9669 and they’ll be able to help, 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.

Currently Playing: She's Electric
K
Rank 2
Katie B B BAuthor
Rank 2
August 16, 2023

@Abby_OVO

Thank you for your reply.

 

I have just contacted OVO via chat as suggested & this is what they said!!!

Standing charges are different for gas and electricity, and they can also vary between energy suppliers

 

The standing charge is measured with your usage, it can not be always the same.

 

Of course it's the same every day, it's called daily standard charge and this is what goes on top of my usage everyday     

 

 

This the meter maintenance fee and we have no control over it if there is an increase.

 

Then it should show the increase on my home display if that's the case

 

 

Abby_OVO
Community Manager
Abby_OVOSolved
Community Manager
August 17, 2023

Updated on 27/07/26 by Ben_OVO

Hey @Katie B B B,

 

Sorry to hear that.

 

Maybe the tariff has changed recently? Have you had any plan changes? Sometimes the details don’t update immediately on the IHD, so don’t match the ‘plan’ page on your online account  and app. To confirm, the rates on the ‘Plan’ page are what you’re charged against and not the IHD figures.

 

Like Firedog mentioned on your other thread, if the Standing Charge amount is correct, it could also easily be some minimal usage early in the morning? Either way it may be worth just double checking the Standing Charge matches on the IHD to your contract, and they can take it from there.

 

If it turns out that the rates are incorrect on the IHD our Support Team can resolve this for you.

Currently Playing: She's Electric
K
Rank 2
Katie B B BAuthor
Rank 2
August 18, 2023

@Abby_OVO 

 

Thank you again for your reply.

 

I have contacted the Support Team, as you suggested and they are taking a look at it for me.

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