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OVO top up website not working- Is it paypoint issue?

  • July 31, 2023
  • 8 replies
  • 701 views

Hello, Is OVO Top Up website down today?  I tried the app it had no information on it so I cleared cache and data and it reappeared but site says insecure website.

Best answer by Blastoise186

At best, it’s a Paypoint issue that’s beyond OVO’s control. I’ll ask to see if it can be escalated to them.

Diagnostic report will be ready shortly at https://www.ssllabs.com/ssltest/analyze.html?d=ovoenergypayments.paypoint.com&latest

8 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • July 31, 2023

Abby_OVO
Community Manager
  • Community Manager
  • August 1, 2023

Hey @hallj12345 

 

Sorry to hear you were having some issues. Did you manage to get onto the top up website?


  • Author
  • Carbon Cutter*****
  • August 1, 2023

It still getting stuck and says site not secure


  • Author
  • Carbon Cutter*****
  • August 1, 2023

I won't let me log out now either it's just stuck saying site not secure when I pull down from top of my phone.


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • August 1, 2023

The session will timeout eventually if you leave the site alone. Just close the tab for now.


  • Author
  • Carbon Cutter*****
  • August 1, 2023

It won't let me top up it just freezes as well as won't log out. App seems ok though.


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • Answer
  • August 1, 2023

At best, it’s a Paypoint issue that’s beyond OVO’s control. I’ll ask to see if it can be escalated to them.

Diagnostic report will be ready shortly at https://www.ssllabs.com/ssltest/analyze.html?d=ovoenergypayments.paypoint.com&latest


  • Author
  • Carbon Cutter*****
  • August 1, 2023

Thanks,  I thought it might be my phone's data reception but I can get on other websites ok.