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Best answer by Emmanuelle_OVO

Updated on 29/07/26 by Abby_OVO

Hey @Linda Jones,

 

Sorry for the issues you’re having, are you able to use the App to top up? 

 

 

How can I top up my Pay As You Go meter?

 

There are 4 ways to top up your smart Pay As You Go meter(s). Remember, if you have an electricity and gas smart meter, you’ll need to add credit to them separately:

 

  1. In the OVO app

You can top up anytime using your smartphone. Just download the OVO app from the Apple App Store or Google Play. Features of the app:

  • Securely store payment details for faster top-ups

  • Top up any amount between £1 and £200

  • Track all top-ups

 

  1. In person

You can also top up at any PayPoint, Payzone shop, or Post Office. Bring your top-up card(s) to pay over the counter. Find your nearest:

 

  1. Top up online

You can also top up online with a payment card or bank details.  If someone needs to top up on your behalf they should visit topup.ovoenergy.com.

 

  1. Over the phone

You can also top up over the phone. Just give us a call on 0330 175 9669 and select option “1”.

 

Hope this helps, check out this handy article for more.

 

If you’re still having issues topping up, please do reach out to the Support Team for further assistance.

17 replies

Show previous replies
D
Newcomer
Danielle.Louise
Newcomer
September 27, 2023

Thanks @Blastoise186 I have never been issued with a card and didn’t know I could do that. The sooner I get off this prepay meter the better! 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
September 28, 2023

Hey @Danielle.Louise,

 

Really sorry for the issues you’re having,

 

I wonder if you need your PAN (top up) number replacing. The best thing to do in this situation is contact the support team.

 

 

How to get in contact about my OVO Pay As You Go account

 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
  • Or call us on 0330 175 9669 during the same times.

 

If you’re with Boost

 

Keep us posted with how you get on. 

Renewable Energy? Big Fan.
N
Newcomer
nickhaines
Newcomer
October 19, 2023

My account hasn’t been credited, topped up an hour ago. Looked online and video

tutorial told me what to do...sadly there IS no VEND option on meter. Where to now?

Blastoise186
Super User
Blastoise186Super User
Super User
October 19, 2023

Hi @nickhaines ,

Please show us photos of your meter. We’ll grab the guide you need once we’ve seen them.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
N
Newcomer
nickhaines
Newcomer
October 19, 2023

Thanks...need to borrow neighbour’s phone...and neighbour! lol.

Back to you when that happens, thanks for reply. 

N
Newcomer
nickhaines
Newcomer
October 19, 2023

PROBLEM SORTED. Thanks all.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 19, 2023

    No worries! If you need a hand again, feel free to stop by. :)

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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