Got smart meters installed but the engineer didn't put in a IHD. They also took our old electric key and gas card, but we haven't got a new smart top up card, so can't create an account on the top up app.
When can I expect the IHD or the Smart top up card to arrive? Is there a way to set up a top up account without a smart top up card?
Updated on 11/08/26 by Chris_OVO
Howdy
I’m afraid I can’t generate this myself as a Forum Volunteer, but you’ll just need a PAN from OVO to use the app. Get in touch with PAYG Support tomorrow via https://ovoenergy.com/help or 0330 175 9669 and they can grab one for you. That code will work both in the app, online and generates a barcode in the app that you can use in-store.
They can also order an IHD for you.
If you’ve lost or need a new top up key or card, you’ll need to contact us to get a new one. They team will either recommend a shop near you to collect a replacement from, or they’ll arrange for one to be posted out to you. This can take between 3-5 days to arrive via post.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
