Last week on 31/10/2023 I top up gas with £20 and I used the heating only 3 hours in rest for one week I didn’t use the boiler or something else. Yesterday I called OVO to changed the name of account, with my name and when I verify the gas and electric meter the money disappear. How comes this from 31 Oct till 07 Nov £20 disappear ?
Thank you.
Best answer by Tim_OVO
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+1
Strictly speaking, you’re not entitled to use the credit from someone else’s account - you’re supposed to sign up for your own account immediately upon moving in.
You’ll need to discuss this with OVO directly.
I used my own account today, because yesterday they changed name of account when I spoke with OVO by phone. My question is where disappear the money, because yesterday was still £18 in gas meter and £10 for electricity.
+1
I don’t have access to accounts myself. You need to ask OVO about that.
Hi
Blastoise’s advice is right about OVO’s Support team being best placed to advise on specifics around that top up.
Just in case, we’ve made a great guide on Smart Pay As You Go which has information on credit balance drops:
and for those without a smart meter:
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