Off supply with a ‘traditional’ PAYG key meter with no top up ‘key’?

Howdy @DisgustedofDartford !

I’m afraid I can’t help to issue you a new key via the forum unfortunately, as this forum is mostly monitored by volunteers.

Please get in touch with the Support Team and ask for a TAG Code so you can get a new key from any Paypoint shop. Follow the instructions they give you and you should be able to get the power back on within three hours at most.

Hope this helps!

@Blastoise186 thank you, I am literally in bits, the heat last night and no shower or fans!  

Who are the support team?

The customer service person said they can only send one in the post! 

@Blastoise186 Thank you so very much, I have electricity, now for the Ombudsman to deal with ththem x 

Hi @Lisam,

Really sorry for the issues you’re having. Is this sorted now? 

Yes thank you after 4-½ hours on the phone   . The top up card Iv been using for years had stopped working because they had done some work to their system and wiped it out so wasn’t ever gonna work again even topping up on the app wasn’t gonna work either and I’m now waiting for £170 to bounce back into my bank account trying a number of times to top up . Iv now got a new number just waiting for a new card . I just don’t understand why they never informed me my card and top up number on the account had been changed. I have never been so stressed in my life took nearly 24 hours to sort and was down to my last pound . 

Hey @Lisam,

I’m glad this is now sorted, I'm sorry it took so long.

You can now apply to switch from pay as you go to pay monthly if you’d prefer this set up. Here is more information about the process in this similar thread:

Hope this helps. 

Why has my heating alowance only stating on my meter token acsepted and not 66 pound.its inposible to get snywher on the chat.i hung on the phone for 3 hours to be told there was nothing they could do.4 1/2 hours the next day which cost 40 pound I made 3 complaints as the voice record stated 4 to 10 minuets which was totally untrue.what do we do about the voucher that has been put on the meter

I have e done all this I have submitted a few complaints.i have just complained in writing .we only need to know what's happened and how to put it right.hes had a message to say he hasn't used it yet I just don't know what people are supose to do.i contacted ths houses of pavement but it wasn't anything they could do.i am now going to wait for a reply and write to 10 Downing Street.its no wander so many meter users have not claimed the money .

If you prefer to post using another language, please feel free especially if that’s easier.

We can then translate it to English and post a translated version on the forum on your behalf as part of our responses.