I tried repeatedly to set up an online account with ovo energy, I used to be with SSE and was changed over to ovo. I am a pay as you go customer, I have the old fashioned traditional metre that you top up with an electric key in the shop. I do not have a smart meter.
Is it not possible to have an online account with the traditional pay as you go metre.
Updated on 28/09/26 by Abby_OVO
Hi
Sorry but not for that meter setup and payment type. With Traditional PAYG, literally everything is done on the meter itself and there’s basically nothing you’d be able to do via an online account, which is why you can’t set one up in these cases. Those with smart meters only have access to certain functions in the app such as topping up.
If you’d like to have a full one, you’ll need to switch to Pay Monthly first and get a Smart Meter installed to replace that existing PAYG meter. If that sounds like something you’re happy to do, give OVO a call on 0330 175 9669 and they’ll talk you through it.
To confirm, Pay As You Go (PAYG) customers with traditional key and card meters don’t have access to any online account. Instead, credit is loaded onto the key / card at a PayPoint. However, PAYG customers with smart meters installed are able to top up their smart meters, and track their meter balances, via the OVO app, which can be downloaded via the Apple App Store or Google Play. You can find our contact information here:
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
