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I tried repeatedly to set up an online account with ovo energy, I used to be with SSE and was changed over to ovo. I am a pay as you go customer, I have the old fashioned traditional metre that you top up with an electric key in the shop. I do not have a smart meter.

 

Is it not possible to have an online account with the traditional pay as you go metre.

 

Updated on 13/11/24 by Shads_OVO

 

How to get in contact about my OVO Pay As You Go account:
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

Hi @Max12BL ,

Sorry but not for that meter setup and payment type. With Traditional PAYG, literally everything is done on the meter itself and there’s basically nothing you’d be able to do via an online account, which is why you can’t set one up in these cases.

If you’d like to have one, you’ll need to switch to Pay Monthly first and get a Smart Meter installed to replace that existing PAYG meter. If that sounds like something you’re happy to do, give OVO a call on 0330 175 9669 and they’ll talk you through it.

 

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