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Best answer by Blastoise186

Updated on 12/08/25 by Ben_OVO:
​​​​​​

Need financial support or have questions about your debt balance? This topic may be helpful:

 

Hi @Betts ,

That may be possible. Try calling 0330 175 9669 or using Live Chat at https://ovoenergy.com/help .

You can request Discretionary Credit for this, it’ll give you £50 that you’ll need to pay back later, but it should be enough to cover you in the meantime.

You will only be expected to pay back that £50, not a penny more as it doesn’t attract interest. The repayment rate can also be adjusted to suit your needs - let the team know if you want to pay it back faster or slower and they can also help with that.

 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

There are also tons of helpful resources and information available on our OVO Help pages.  

Struggling with your energy bills? Our Customer Support Package might be helpful to you.

1 reply

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
December 5, 2023

Updated on 12/08/25 by Ben_OVO:
​​​​​​

Need financial support or have questions about your debt balance? This topic may be helpful:

 

Hi @Betts ,

That may be possible. Try calling 0330 175 9669 or using Live Chat at https://ovoenergy.com/help .

You can request Discretionary Credit for this, it’ll give you £50 that you’ll need to pay back later, but it should be enough to cover you in the meantime.

You will only be expected to pay back that £50, not a penny more as it doesn’t attract interest. The repayment rate can also be adjusted to suit your needs - let the team know if you want to pay it back faster or slower and they can also help with that.

 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

There are also tons of helpful resources and information available on our OVO Help pages.  

Struggling with your energy bills? Our Customer Support Package might be helpful to you.

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