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Smart meters

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LyndalowNew Member*

smart meterNew

Despite putting 50 pounds in my smart meter hours ago I only have eight pounds emergency left it’s a new meter.i am 72 years old and freezing as if I put heating on I will run out of credit

2 hours ago

Martinparker05New Member*

General

tado wireless

Having trouble connecting my tado wireless to my Internet. Think it's a compatibility issue with virgin broadband. Anyone know of a way to get thr Internet bridge to connect? Thanks everyone

6 hours ago

M4n5aNew Member*

General

is my broken meter an RTS meter

Hello, my meter has been broken for a while now. I am extremely rural and have been unable to manage getting an engineer out to help. ANYWAY i just wondered is this meter controlled by the rts signal.

8 hours ago

HelkaNew Member**

Smart meters

Having issues getting THTC meters relpaced

Hello!I am in the process of getting my THTC meters upgraded to a smart meter but have hit a brick wall of sorts. I’m waiting on advice from a private electrician, but figured there are some helpful people here who could confirm/deny my suspicions.So after years of waiting, an engineer turned up to upgrade my meter, and I was quickly told it would not be possible, but was not really given any advice as to what to do. Later, Ovo has told me that there needs to be more room for the meter installation, so my plan as of now is to move the nearby consumer unit by about 5cm away from the meter, something a customer service advisor seemed to think might be enough. This might be costly but we’ll see. The problem as I see it is that to do so, I assume the electrician will need to move the meters, and Ovo, to install a new meter, would need to move the consumer unit. i.e. neither side can touch the other’s equipment unless they’re both there at the same time? They are both on a probably plywood

8 hours ago

PowerM0v3New Member**

Power Move

Power Move Calculation For September 2024

I have a quite different result in my Power Move calculations for September than OVO did. Having been very close with July and August calculations, I would like to know why!July, my figure 6.16%, OVO 6.17%August, my figure 5.82%, OVO 5.86%September, my figure 6.19%, OVO 6.94%I have read the topic raised by Fern3 and am now aware of days being discarded due to missing half-hourly readings or late delivery of the data. However, the only way I can jimmy my calculations to match OVO’s result is to discard the data for the last 5 days of September for a 6.95% result.Understanding what happened is important to me! Understanding what happened and getting my other fiver back is even more important!!

8 hours ago

Sparky64Carbon Cutter****

Power move 2 start dateNew

I have had an email to say Power Move Flex 2 is starting from the 7th October and I am on the waiting list. I have had no notifications of any Power up or down events yet.In addition I have been selected for the control group so I am assuming I should get event notifications. Have any events taken place yet? Maybe not!

9 hours ago

Blastoise186Plan Zero Hero

Home and heating

RTS (Radio Teleswitch Service) Shutdown UpdateF.A.Q.

RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who you’ve maybe seen helping around here. I’ve been working with OVO to get the most up to date information possible for you and they’ve passed over the following helpful updates and details.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what all the different meter types are/were - just ask below. Not sure if you’ve got RTS? No problem – give OVO a ring and they’ll be able to let you know. You can reach out

6053192

10 hours ago

DaveISCarbon Cutter****

Smart meters

Account problems after smart meter installation HELP!

My smart meter was installed on 27th September and I today checked my account onlineThe smart meter is sending readings and the account details show that the terminal THTC readings were correctly recorded however my account is now showing I am in debit by over £7000 pounds for electricity used in the time since installation. When the new meter was installed I had a credit balance of £300Usage has continued as normal with no night storage heating in circuitThe smart meter reading history confirms our normal low usage and is set to Domestic Economy TariffI have just had a long and fruitless conversation with Customer Services who could not or would not inform me where the billed amount was raised/allocated toTheir system is to raise a query/complaint for investigation which will take 10 days.A”Resolver” will telephone me within 24 to 48 hours to explain the OVO standard procedure if I am at home!The C.S. operative was very unhelpful and would not allow me to speak to anyone who could tak

13 hours ago

Ovouser777Carbon Cutter*****

My account

Migration to new system

Finally after more than a year I have been migrated onto the new system. The result?Smart meter is no longer being read.There is no billing history or usage from my 12 odd years with OVO.Online dashboard doesn’t have facility to enter two readings (I have economy 7 contract) and I have to give readings manually via chat facility.I reported this to OVO via chat to give last month’s readings, was asked to supply various bits of information (WAN and HAN rate for instance) which I duly did. That was over 2 weeks ago and apart from an automated resonse I have heard nothing.

14 hours ago

connorsbjcCarbon Cutter****

Home and heating

Moving from THTC to another tariff- Will all consumer units be connected by Ovo to the new meter ?

We have THTC with consumer units for Storage heaters,fixed appliances & lighting/mains.Will we be able to move to Economy 9 when the new meter is installed ?Will all consumer units be connected by Ovo to the new meter ?Can the power be delivered without being on a timer so we can manually control the heating.Would like some idea of where we from here & whether the future will be more expensive.Thanks

15 hours ago

Martinparker05New Member*

General

tado wireless

Having trouble connecting my tado wireless to my Internet. Think it's a compatibility issue with virgin broadband. Anyone know of a way to get thr Internet bridge to connect? Thanks everyone

6 hours ago

M4n5aNew Member*

General

is my broken meter an RTS meter

8 hours ago

HelkaNew Member**

Smart meters

Having issues getting THTC meters relpaced

8 hours ago

DaveISCarbon Cutter****

Smart meters

Account problems after smart meter installation HELP!

13 hours ago

JosepinenrobertNew Member*

My Pay As You Go account

what is a OVO/BST account number

Hi i was a SSE customer but was moved onto OVO during the change over i have not had a problem really until now....every year i apply for the WHD via the online form as i live in scotland and its not automatically done here ...and ive never had a problem with that either that is until i went to fill in this years 24/25 form and i can not get passed the account number..i put my account number in and i get the message "sorry we only supply gas to this account so sadly we can not register your interest in the warm home discount" the funny thing is who am i paying all the money to for my electric supply? If not OVO... and it sure says your OVO electricity account number on my app and smart meter and its the same number i used last year and the year befire etc now it says try your OVO/BST account number ? Can anyone throw a light on this please

16 hours ago

RetroanacondaCarbon Cutter****

Smart meters

Meter installation issue

Hi folks,I had an OVO engineer round today to install an isolator switch after my meter so that I can get work done on the consumer units safely, no issues with that - all went fine.Upon putting the power back on he said that my meter (a Secure Liberty 100 SMETS1 model) wasn’t ‘talking to OVO’ and suggested that he swap it out for a new one while he was here. At no cost to me so I said fine.Sadly however the new meter (a Aclara SGM SMETS2 model) could not pick up the WAN at all and he was unable to commission it. He said that it might pick it up in the future and someone could come and commission it then, but more likely it will just act as a ‘dumb’ meter until such time as Arqiva improve the radio coverage in my area.As I understand it the old meter would have used GSM networks to communicate rather than the Arqiva radio system which is why it was able to function fine in smart mode and the new one cannot.Can anybody advise on what the likely outcome is here? It is frustrating to have

16 hours ago

radioratCarbon Cutter*****

Electric vehicles

ohme Pro, charge anytime, MG4 and making it all work

Hi,my new OHME Pro which didn’t ever work is now replaced and working. I have questions 😂 however, I just tried to get charge anytime but it tells me my vehicle isn’t able to work with it MG4 so can’t register with charge anytime! Q1. Is this right? I just put my charger on my car and it’s all reacted but says it’s now scheduled. Given me a list from 18:00 on but my MG4 app is not showing it’s charging and I’m confused (easily done 😂)Q2. Is there something else I need to do? Imconcerned I’ll get up in morning and it won’t have charged!

17 hours ago

John kentNew Member*

Smart meters

what happens next?

My Smart Meter installation failed. I.e. did not work according to the installing engineer. He reinstated our old Economy Seven meter set up. That was all a waste of his time and Ovo’s money.What happens next?

1 day ago

DPJNew Member**

Smart meters

Can i disable the “smart” function of a smart meter?

I’d like to take advantage of a lower cost rate but can’t unless I agree to having a smart meter fitted. I don’t want one.I think that I recall reading elsewhere, that I can request having the smart functions disabled, effectively it becoming simply a replacement meter.Does anyone know if this is the case?Thank you for any help.

1 day ago

ffryCarbon Cutter***

General

OVO refund mistake

Earlier this year my online OVO appeared to be in credit and I claimed a refund. Now OVO say it was a mistake and that I have to pay the refund back. Do Ofgem’s back billing rules apply in this situation?

1 day ago

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