Welcome to the OVO Forum

haven't received my voucher

Michy13New Member**

My Pay As You Go account

I received my letter from ovo on the 22nd October telling me iv qualified for the whd but still haven't received it I'm on pay as you go meter

zekestNew Member*

Switching suppliers and moving home

switch to another provider

Hi,just a quick question… Could you please advise how I can avoid paying the £95 exit fee for gas and the £95 exit fee for electricity?My contract end date is 14 February 2026. Does this mean the earliest date a new supplier can start supplying my pr

353

C

cromptontvNew Member***

Can I get a replacement for my broken smart meter In-Home Display (IHD)?

The title pretty much says it all. I looked up the website on the Pipit documentation - www.securetogether.com - and they don't seem to exist any more. Do OVO have spare Pipits?

941384

TomThumbCarbon Catcher**

Smart meter lost comms, effect on Charge Anytime credits

Looks like I have issues with my smart meter, it’s not sending data to Ovo.I have a smart meter health check booked for the end of the week,but in the meantime, what are the consequences.re: charging at home & receiving charge anytime credits &am

15511

O

oaashy1411Carbon Cutter****

Smart meter reporting and electric meter do not match

Hi,I have just moved into a newbuild apartment where the utilities have been handed over from the developer. The current meter reading is 03552 (shown by the photo), slightly above the confirmed reading I received off the developer on completion.I re

31433

4 hours ago

MikeMilfCarbon Cutter*****

Website account has stopped updating with smart meter readings

Have just noticed that my online account is not updating with readings from my smart meter (since 08/12). This is despite my meter showing the usual flashing green lights and the display on my desk continuing to show the usual usage readingsI complet

395

4 hours ago

confused , concerned about warm home discount process

mandileekCarbon Cutter****

My Pay As You Go account

prepayment

We had a powecut on sunday and my screen is blank, the green background light is there but with no numbers telling me how much I've left. Once the credit has gone will it cut my supply off? Ive got a meter being installed on the 2 January. Im on prep

SaudadeNew Member**

Hi ,Ive had a letter for the Warm Home Discount Government scheme that tells me my prepayment meter will be credited by the energy supplier which has been OVO for a year i believe . However Ive heard nothing from them concerning the discount credit

amacNew Member**

Heat Pump Plus Tariff with Solar Panels

Is anyone on the Heat Pump Plus Tariff and has solar panels? How does it work? How does the Heat Pump Plus tariff calculate the electricity used by a heat pump if some is generated by solar and not imported? Is it as simple as the 15p/kWh cost being

283

47 minutes ago

haven't received my voucher

Michy13New Member**

My Pay As You Go account

I received my letter from ovo on the 22nd October telling me iv qualified for the whd but still haven't received it I'm on pay as you go meter

zekestNew Member*

Switching suppliers and moving home

switch to another provider

Hi,just a quick question… Could you please advise how I can avoid paying the £95 exit fee for gas and the £95 exit fee for electricity?My contract end date is 14 February 2026. Does this mean the earliest date a new supplier can start supplying my pr

353

TomThumbCarbon Catcher**

Smart meter lost comms, effect on Charge Anytime credits

Looks like I have issues with my smart meter, it’s not sending data to Ovo.I have a smart meter health check booked for the end of the week,but in the meantime, what are the consequences.re: charging at home & receiving charge anytime credits &am

15511

MikeMilfCarbon Cutter*****

Website account has stopped updating with smart meter readings

Have just noticed that my online account is not updating with readings from my smart meter (since 08/12). This is despite my meter showing the usual flashing green lights and the display on my desk continuing to show the usual usage readingsI complet

SaudadeNew Member**

confused , concerned about warm home discount process

Hi ,Ive had a letter for the Warm Home Discount Government scheme that tells me my prepayment meter will be credited by the energy supplier which has been OVO for a year i believe . However Ive heard nothing from them concerning the discount credit

13811

14 hours ago

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AmthomasCarbon Cutter*

Electric vehicles

ovo app not registering my devices

Since updating the charge time app my devices have been wiped off my account. I have tried deleting and reinstalling the app. Logging out and back in but it lets me connect the car however it doesn't show as a device in my account settings and when I

1408raaNew Member**

boiler bundle not showing for existing customers

I cannot see the boiler bundle for existing customers on the app or the web. When I spoke to OVO customer service they said it was being resolved (3 weeks ago) Any suggestions ?

snoorksNew Member*

Clarifying of Outstanding Bills

I have been emailing ovo at hello@ovoenergy.com for the outstanding bills. Property was leased out in mid November and contract was terminated. However, it seems Ovo is still billing me. Beside the above email, how can I still reach out to the for cl

624

1 day ago

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woodstok2000Carbon Catcher*