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Emergency contact information, scheduled PAYG outages, and methods for contacting OVO - (January 202...

1 year ago

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F.A.Q.

Emergency contact information, scheduled PAYG outages, and methods for contacting OVO - (January 2026)

Updated on 02/01/26 by Abby_OVO If you need to contact us regarding an out of hours emergency follow the steps below: Pay as you go emergencies - http

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December Competition Time: Have yourself a merry little ticket giveaway! (CLOSED)

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Customers with multi-rate smart meters can now sign up to OVO online

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An update about our Charge Anytime app

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123 topics

The Archive

1282 topics

FiredogPlan Zero Hero

Smart meters

Third-party access to smart meter data: recent failures

Many of those who are used to retrieving their usage data from third parties have noticed an interruption in the service recently. For me, it started on 13 June and has yet to be resolved.Third parties (called ‘other users’ by DCC) are supposed to be

rjay63Carbon Cutter***

My Pay As You Go account

Why does OVO say my gas meter needs replacing when it was only installed last year?

Good eveningI have received a couple of emails over the last one/two months advising that my gas meter needs replacing as per advice from my ‘network operator’ (apprently it could become unsafe). However it was only installed last year (2025) and ha

torquilcNew Member**

Home Assistant Integration (OVO UK)

I use the OVO Energy integration to monitor and record my energy usage in Home Assistant, and I noticed today that the integration stopped providing data to my meter reading entities around 4 days ago. Does anyone know if this is a temporary thing an

Alpal26New Member*

Moved house, closed my account with advanced notice however Direct Debit was still taken despite being cancelled?

Hoping someone can help shed some light on my current situation. We recently bought a new house on 5th December, and looked at whether I could take my current OVO account across from old to new address however not possible. I’ve been with OVO since 2

bpkingNew Member*

Smart Meter Installation

Good morning!I had a smart meter installed on 5th January. This was as an upshot of the RTS switch off. I live in a two bedroom flat middle floor with night storage heaters on Economy 7 tariff. The smart meter display is indicating that I’ve accrued

231

5 hours ago

J

Jawaria sehrishNew Member*

General

meter reading

My ovo energy meter is wrongly calculating my daily usage. What should I do ? We were not at home,still it shows the usage on daily basis and even no heating is on, no electric fridge or anything on, still everyday ,it is same. I think there is some

sacolCarbon Cutter*

Have tried phoning and using chat to contact Ovo. Had an email on the 1st January to say my payments would be increasing from £60 a month to £508 a month. I read my meter in November and think I must have sent the wrong numbers. (Sorry, 70 year old b

1066

S

6 hours ago

RocksteadyCarbon Cutter****

Home and heating

Home micro power station.

Just to introduce myself.I am a retired electrical and aeromodelling engineer, my wife and I live in west Wales as from 1987, I have worked for most of that time as a self employed electrical engineer working in a variety of industrial settings in a

26618

7 hours ago

C

Carla TilleyNew Member*

My Pay As You Go account

removing and adding name to account

Hi. I want to remove my ex partners name from the ovo account and add my name onto it. I have been seperated for several months and have been trying to get this done but been told that I have to have my partners verbal permission, he has been on the

SabrinaPNew Member**

Has anyone who received an electric blanket from ovo had issues? Mine was working perfectly but the plug has now stopped working and I've tried all the troubleshooting! Does anyone know how or where to get a replacement power connector?

363

8 hours ago

R

rjay63Carbon Cutter***

My Pay As You Go account

Why does OVO say my gas meter needs replacing when it was only installed last year?

Good eveningI have received a couple of emails over the last one/two months advising that my gas meter needs replacing as per advice from my ‘network operator’ (apprently it could become unsafe). However it was only installed last year (2025) and ha

torquilcNew Member**

Home Assistant Integration (OVO UK)

I use the OVO Energy integration to monitor and record my energy usage in Home Assistant, and I noticed today that the integration stopped providing data to my meter reading entities around 4 days ago. Does anyone know if this is a temporary thing an

Alpal26New Member*

Moved house, closed my account with advanced notice however Direct Debit was still taken despite being cancelled?

Hoping someone can help shed some light on my current situation. We recently bought a new house on 5th December, and looked at whether I could take my current OVO account across from old to new address however not possible. I’ve been with OVO since 2

bpkingNew Member*

Smart Meter Installation

Good morning!I had a smart meter installed on 5th January. This was as an upshot of the RTS switch off. I live in a two bedroom flat middle floor with night storage heaters on Economy 7 tariff. The smart meter display is indicating that I’ve accrued

231

5 hours ago

J

Jawaria sehrishNew Member*

General

meter reading

My ovo energy meter is wrongly calculating my daily usage. What should I do ? We were not at home,still it shows the usage on daily basis and even no heating is on, no electric fridge or anything on, still everyday ,it is same. I think there is some

754

6 hours ago

C

Carla TilleyNew Member*

My Pay As You Go account

removing and adding name to account

Hi. I want to remove my ex partners name from the ovo account and add my name onto it. I have been seperated for several months and have been trying to get this done but been told that I have to have my partners verbal permission, he has been on the

SabrinaPNew Member**

Has anyone who received an electric blanket from ovo had issues? Mine was working perfectly but the plug has now stopped working and I've tried all the troubleshooting! Does anyone know how or where to get a replacement power connector?

363

8 hours ago

C

Car1956Carbon Cutter****

Home and heating

Not a little help with my heating

Can anyone explain why when I get emails to pick a two hour slot to receive a little help with my heating and I book slot get reminders yet when I receive my bill there is zero discount applied to my bill

1089

8 hours ago

F

faithtucker29New Member***

Home and heating

heated throw

I recently received a heated throw and although I have used it a few times it has just randomly stopped turning on, I tried to unplug it and reset it but it’s still isn’t working. Does anyone know what I can do?

1019

9 hours ago

A

AnitawaCarbon Cutter***

Extra Support

A little help with your heating, received opt in emails since nov but have seen nothing on bills

A little help with heating, opted in, received reminders emails but got nothing on bills

527

1 day ago

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