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Smart meters

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Get help here for your OVO account, your switch, and your supply

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Scw123New Member*

Smart meters

electricity high cost

Hi i just would like peoples advice on my readings . We live in a 3 bed bungalow with ec7 tarif , new emersion tank and 4 1500w electric heaters . We have 3 of the heaters on 2 hours in the morning and 2 at night so rooms are pretty cold , we used oven etc like most people and kettle etc but nothing mad . We are so careful with Electric use but i cant get below £8 per day , is this normal as our bungalow is freezing and cant have them of any less. Advice gratefully recieved .

3 minutes ago

JaneT2023Carbon Cutter****

Extra Support

in house display

Just recently I have noticed my in house display is showing the daily usage for gas and electricity, and when I check it against the ovo app the two readings are totally different, the in house device is showing a higher costing than the app , which one is correct , how can I control my outgoings ,regards Jane

2 hours ago

Tim a victimCarbon Cutter*****

Electric vehicles

How do you know if OVO are getting data from my car charger?

Does anyone know how to find out if OVO is receiving data from my car charger? There used to be a section on the app labelled “ take my ev for a spin” in there you could see what OVO had recorded to date but it has since disappeared. I have asked OVO directly but the person I spoke to did not know and I have also emailed the charge anytime team with the question but have yet to get a reply. I am particularly interested as ( as I have reported elsewhere on the forum) they have not had any data since the 2nd October due to a change of charger. I have reset this up but want to be sure it is working as it’s worth about £100 a month to me.

Unexplained change to direct debits

I have just noticed an unexplained 45% increase in my minimum direct debit payment caused by today's change to the calculation in the Direct Debit Calculator (now calculating through to end of March 2026, rather than the end of March 2025).The impact of that change, if it is intentional, is that a lot of people (like myself) who already have a significant credit balance and are on course for a very healthy credit balance come 31st March 2025 are potentially still going to have to increase our direct debit payments and build up even bigger, and wholly unnecessary, credit balances (and further increase our direct debits if we want our credit balances refunded at the end of winter).Are any of the OVO staff who monitor the forum able to share the full details of the changes and the logic behind them?Also flagging that the changes don't seem to be compliant with the T&Cs.

130067

3 hours ago

Albot81Carbon Cutter****

Home and heating

Smart meters, direct unvented water cylinders, THTC

Thanks all for all the various valuable info about meters, the switch overs and installations etc pending. We currently are in the West of Scotland (mainland), have all electric and old economy 7 box etc. On the THTC. The folks at OVO I've spoke to already have offered economy 7 (overnight), economies 9 and 10, which is basically split over 3 periods in 24 hours. Questions are i suppose is as currently we're on overnight off peak, but aware that the off peak would be split over the day, which may be handy for being savvy with new style electric Quantum heaters we have (got rid of the old brick ones) and timings. The direct unvented water cylinder we have is 210 litres, any ideas whether then this would be heated 3 times a day for example with economy 9 or 10 rather than the current overnight? Plus am guessing it would be 2 smart meters for on and off peak? Many thanks, aware lots of this may have been already answered in various places, but just before i speak to them again about getti

12525

3 hours ago

NparryNew Member**

My account

Landlord cancelled account

I am posting on behalf of my partner. He moved into his flat Jan 2023. The day he moved in, he set up the account with Ovo along with a direct debit. Fast forward to now and he’s realised that the direct debit has never come out. He’s now contacted Ovo and they have said that the day after he set the account up, the letting agent have cancelled it and put the land lady’s details. The account is currently at £1100. Now, obviously he should have noticed this lack of monthly payment. Ovo have said that he needs to contact the letting agent to ask what happened but they are dodging calls and are not giving answers. My main concern is regarding the mortgage application we will be making in a few months. As this has not been paid and we do not know if it has gone to debt collection, will this have an impact on his record if the land lady contacts Ovo to say that he is the one living in the flat and liable for the bill? If he rings to pay the account off tomorrow, will that be the end of it o

161

3 hours ago

HarryZMCarbon Cutter***

Home and heating

Moving Gas Meter

Hi. I am planning renovations on my home and wanted to understand from the supplier side the process of moving a meter.From my understanding the transporter (in our case SGN) can move the whole meter as is to the desired location at a cost. After the move, could OVO upgrade my meter as its a U6 (is this free to upgrade it to a U16)?It would also be good to know about upgrades for a old elec meter and fuse box too. I was told they are both outdated.Is there a service where we can get advise from someone at OVO with a visit? (cost/free?)

8915

3 hours ago

ChristinaHNew Member***

Smart meters

App and meter total different.

Can anyone tell me why the app shows my balance much higher than the smart meter? I’m aware it takes a snapshot at midnight, and I know energy prices are high but I’m pretty sure I didn’t use over £50 worth overnight! App showed £69 when I went to top up today but meter only showed £10 and smart meter was nowhere near £69 yesterday anyway.

4 hours ago

djshieldsCarbon Cutter****

My account

Why is the app not updating with my balance?

Hello. Has anybody else noticed that the app is not updating with your current balance, whether credit or debit? App has been deleted and reinstalled. Customer care is aware of this issue but it’s been two weeks now.

47825

5 hours ago

juliamcCarbon Catcher***

Home and heating

Worcester Greenstar combi boiler hot water settings: What does e on the dial mean ?

Why is there an ‘e’ on the dial ? Surely it is more efficient to lower the hot water temperature towards ‘min’ ?What hot water temperatures do the different numbers give ?

18728

6 hours ago

Scw123New Member*

Smart meters

electricity high cost

3 minutes ago

JaneT2023Carbon Cutter****

Extra Support

in house display

2 hours ago

Albot81Carbon Cutter****

Home and heating

Smart meters, direct unvented water cylinders, THTC

12525

3 hours ago

NparryNew Member**

My account

Landlord cancelled account

161

3 hours ago

HarryZMCarbon Cutter***

ChristinaHNew Member***

Smart meters

App and meter total different.

4 hours ago

LJ2024Carbon Cutter*

Smart meters

Registration of New Build site.

I am working on behalf of a developer and they have requested i use OVO as their preferred supplier. I have all of the MPAN numbers etc, i just want to register them with OVO but cant find anything on their website and have spoken with the customer care team and they apparently don't how how to do it. if anyone could point me at somewhere i would be truly grateful.

667

7 hours ago

Rhiwil1987New Member*

Switching suppliers and moving home

positive balance - willl i ever get a refund

Was sent my final bill from OVO on the 2nd September with a positive balance, still waiting for that to be refunded! Does anyone have a contact number because every response on the chat is at least a 15min wait. At my wits end....

162

10 hours ago

MattD12Carbon Cutter***

Switching suppliers and moving home

PROBLEM with CT Three phase meter for 200A 130KVA CT RATIO 400:5 power supply

Good afternoon, I hope you are all well.I just wanted to ask if any of you have had a similar problem. Recently, the DNO (UK Power Network) completed a power upgrade, and we now have a 200A, 130KVA CT ratio 400:5 power supply.We were with British Gas, but they couldn’t upgrade our meter to a CT three-phase meter, so I contacted OVO to ask if they could supply the required meter.Both the chat and phone representatives confirmed that there would be no issues and that OVO could handle it.Although the account will be domestic, they explained that they would need to book CT work and arrange a commercial booking. This means OVO would need to appoint SMS as the MOP (Meter Operator), according to advice given by an OVO engineer.I switched to OVO, booked the appointment, paid the £325 fee, and received the date. However, after having a bad experience with British Gas, I wanted to double-check with SMS whether OVO had booked the correct meter installation. Their reply was that OVO had booked a s

717

1 day ago

Sparky28Carbon Cutter*

Electric vehicles

hypervolt

I have a hypervolt charger fitted, and connected to OVO anytime app , but I am unclear how to use the app for charging. Are there any clear instructions I can access for charging my car?

334

1 day ago

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