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radioratCarbon Cutter*****

Electric vehicles

ohme Pro, charge anytime, MG4 and making it all work

Hi,my new OHME Pro which didn’t ever work is now replaced and working. I have questions 😂 however, I just tried to get charge anytime but it tells me my vehicle isn’t able to work with it MG4 so can’t register with charge anytime! Q1. Is this right? I just put my charger on my car and it’s all reacted but says it’s now scheduled. Given me a list from 18:00 on but my MG4 app is not showing it’s charging and I’m confused (easily done 😂)Q2. Is there something else I need to do? Imconcerned I’ll get up in morning and it won’t have charged!

37 minutes ago

Blastoise186Plan Zero Hero

Home and heating

RTS (Radio Teleswitch Service) Shutdown UpdateF.A.Q.

RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who you’ve maybe seen helping around here. I’ve been working with OVO to get the most up to date information possible for you and they’ve passed over the following helpful updates and details.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what all the different meter types are/were - just ask below. Not sure if you’ve got RTS? No problem – give OVO a ring and they’ll be able to let you know. You can reach out

5846190

2 hours ago

SacworthNew Member*

Home and heating

Can anyone recommend an economical stand alone electric heater?

Can anyone recommend an economical standalone electric heater? We are thinking this would be a better solution for my husband who works from home than turning on the heating.

4 hours ago

winkvynerNew Member**

My account

weekend usage

All week my meter usage is a normally the same , approx £1.36 a day , and that’s me at home cooking , washing etc, so how come on a Saturday when we were away all weekend , nobody at home , that my usage doubled !!!!

4 hours ago

DaveISCarbon Cutter****

Smart meters

Account problems after smart meter installation HELP!

My smart meter was installed on 27th September and I today checked my account onlineThe smart meter is sending readings and the account details show that the terminal THTC readings were correctly recorded however my account is now showing I am in debit by over £7000 pounds for electricity used in the time since installation. When the new meter was installed I had a credit balance of £300Usage has continued as normal with no night storage heating in circuitThe smart meter reading history confirms our normal low usage and is set to Domestic Economy TariffI have just had a long and fruitless conversation with Customer Services who could not or would not inform me where the billed amount was raised/allocated toTheir system is to raise a query/complaint for investigation which will take 10 days.A”Resolver” will telephone me within 24 to 48 hours to explain the OVO standard procedure if I am at home!The C.S. operative was very unhelpful and would not allow me to speak to anyone who could tak

4 hours ago

Bradley_OVOCommunity Manager

OVO Live

It’s October - Ready to win some more tickets with OVO Live?News

IMPORTANT: You’ll need to have a free forum account set up to enter.Last month's competition ended with @AngelaE winning access to 2 free tickets to Jeff Wayne’s The War of the Worlds at the OVO Hydro Glasgow! For this spooky season, we're offering the chance to win 2 free tickets to an event of your choice at one of our venues with OVO Live. You'll have the opportunity to experience an unforgettable night of entertainment at either OVO Arena Wembley or the OVO Hydro Glasgow. How to enter Go to our OVO Live link here and enter your details for a chance to win. You’ll need to use the name and email address associated with your OVO Forum account. IMPORTANT: You’ll need to have a free forum account set up to enter. The competition will run until October 31st at 11:59 pm, and a winner will be picked at random. The winner will be announced on the OVO Forum at the beginning of November and will be contacted by email. You can pick the event of your choice over the next 12 months, and then we

7384

4 hours ago

lowerclaptonCarbon Cutter****

General

'Asbestos in meter cupboard'

Account number is **Removed by Mod** CliffI asked OVO to replace my Econ7 meter 3 months ago. An ‘engineer’ called on 17 July, took a quick look at the meter cupboard and said ‘never seen that before, distributor will need to deal with wiring before meter can be swapped’ and drove off after about 10 minutes. I later got an email saying DNO had been notified and should make an appointment within 8 weeks. After 8 weeks I contacted OVO on Chat and was told DNO had been informed. I phoned DNO who knew nothing of it. After making numerous queries and complaints I finally got told this week the problem was ‘asbestos in meter cupboard’ and DNO had responsibility to rectify. I have several issues with this (incidentally I’ve read all the online help on this kind of issue I can find)I complained that OVO should have told me about asbestos at the time of the visit. No response from OVO. I complained ‘asbestos in meter cupboard’ told me nothing - where exactly was the asbestos alleged to be, and

5 hours ago

PanikosCarbon Cutter***

Smart meters

Why has my Geo In Home Display started showing gas when I have no gas supply?

Hi,It’s a trio touch button in-home display and it was fine for the first few months. I only have electricity and that’s what it displayed until a few days ago.Now it has a split screen showing gas and various gas options.Gas Usage is 0.0 of course, but I’d like to make the electric display full screen again. Unplugging it overnight didn’t help.I also tried deleting settings and then data.

103

6 hours ago

Anne78Carbon Cutter*

My Pay As You Go account

Top up from out of the UK

I am having new smart prepayment meters installed in my ex-rental flat which is unoccupied and on the market after a flood. I was hoping to be able to top the meters up but because I live abroad, the app and online payment portal are region sensitive and won't work from here. As per the insurance conditions I have to turn off the gas and electric over the winter but I still have the standing charges to pay for. Any idea what I can do.

6 hours ago

VinceSNew Member***

Home and heating

Outside battery and inverter install

Looking at having PV system installed panels on east and west roof elevations. Have no room in garage for batteries or the inverter. Can these be attached to the outside walls with a canopy over the top. Concerned about security and if the batteries will be affected by the weather. Anyone had this done? Thank you.

8 hours ago

radioratCarbon Cutter*****

Electric vehicles

ohme Pro, charge anytime, MG4 and making it all work

37 minutes ago

Anne78Carbon Cutter*

My Pay As You Go account

Top up from out of the UK

6 hours ago

VinceSNew Member***

Home and heating

Outside battery and inverter install

8 hours ago

DimviewCarbon Cutter*

My Pay As You Go account

How does one pay.

Since changing from boost AP will let me pay for my gas (payg) But not my electricity. Anyone know why?

8 hours ago

ffryCarbon Cutter***

General

OVO refund mistake

Earlier this year my online OVO appeared to be in credit and I claimed a refund. Now OVO say it was a mistake and that I have to pay the refund back. Do Ofgem’s back billing rules apply in this situation?

11 hours ago

KallCarbon Cutter*****

Power Move

Smart metre not sending enough data?

Why does the app tell me my smart metre didn't send enough data when I can still see my daily half hour usage every day up until now - Sunday?(Just a point out, I have half hourly readings for every day since the beginning which is over a year)

12 hours ago

Flora48Carbon Cutter*****

Home and heating

economy 7 water heater running continuously

economy 7 water heater running continuously since key overwrite I have a key meter and all electric Dimplex storage heaters and an immersion water heater designed to run on Economy 7. I had an overwrite on my electric key due to another issue. In the last couple of days I have noticed that I can hear the immersion water heater heating at all times of the day. Previously I only heard it heating up during the night on the Ecomony 7 times. I have been told by OVO already that my meter does not use the RTS signal so it’s nothing to do with the signal being switched off. I also noticed a storage heater switched on during the day today for the first time this winter heating up during the afternoon. Im a bit concerned as to why this has suddenly happened and worried that it will start using a lot of electricity. So far it doesn’t seem to have but I’ve only just noticed it. Can someone please advise?

12 hours ago

Mdon2024Carbon Cutter*

Smart meters

Replacement meter and the THTC tariff

We received an email form Ovo about having our electricity meter replaced (I assume this is to do with the RTS shutdown) and have booked it to be done next week. At the moment, we have 2 meters as we are on the Total Heating with Total Control (THTC) tariff. One meter is for regular electricity and the other is for heating electricity. We don’t have off-peak or on-peak electricity rates with these meters; rather we have a lower rate for the heating meter and a higher rate for the regular meter.I am a bit confused about what will need to be done by the engineer. Is it the case that both of the meters will have to be removed and replaced with a single meter? If so, what will happen to our tariff? I have had no notification from Ovo about the tariff changing and we would prefer to stay on the THTC tariff anyway.Also, will it have to be a smart meter as I have seen so much much bad press about them lately that I would prefer to avoid them if possible.

13 hours ago

PhilNew Member***

Electric vehicles

anytime /ohme epod charger data error

My charger worked perfectly with anytime until June for over a year. From June onwards my anytime refund hasn't worked. I am getting the Charger data error problem in the ovo app! This has been reported to ovo and ohme. Ovo tech guys did help validate 2 months charging data and thought my integration was broken which was deleted and recreated. Both ends say the integration.looks in place. But I am getting the error message still. Neither helpdesk will reply on why I am getting the error message. I am really frustrated as to why its so difficult to get help on this problem. I have searched for other examples but non of the solutions seen applicable? Can anyone suggest why the data error message occurs even after resetting the connection and both ends say it appears in place but no anytime refund happens?

13 hours ago

AnodineCarbon Cutter***

Smart meters

IHD meter reading

HiJust switched from boost to ovo. I tend to use the energy app to topup and monitor the credit levels, with were fairly accurate when I used the boost app. Unfortunately, the ovo energy app is, well, bad. I get absolutely no reading from electricity despite the ihd being about 3 feet from the meter, and the gas reading that I do has is from February…Not to mention how many times the topup through the app has failed leaving my money in limbo.

14 hours ago

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