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Green tech and greener living

All the tech that’s powering your shift to zero carbon

Smart meters

525 topics
11533 Replies

Home and heating

278 topics
4690 Replies

Electric vehicles

312 topics
4084 Replies

My OVO energy

Get help here for your OVO account, your switch, and your supply

My account

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Switching suppliers and moving home

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The Library (archive)

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MCH59

My account

Unexplained change to direct debits

I have just noticed an unexplained 45% increase in my minimum direct debit payment caused by today's change to the calculation in the Direct Debit Calculator (now calculating through to end of March 2026, rather than the end of March 2025).The impact of that change, if it is intentional, is that a lot of people (like myself) who already have a significant credit balance and are on course for a very healthy credit balance come 31st March 2025 are potentially still going to have to increase our direct debit payments and build up even bigger, and wholly unnecessary, credit balances (and further increase our direct debits if we want our credit balances refunded at the end of winter).Are any of the OVO staff who monitor the forum able to share the full details of the changes and the logic behind them?Also flagging that the changes don't seem to be compliant with the T&Cs.

45124

16 minutes ago

Blastoise186Plan Zero Hero

Home and heating

RTS (Radio Teleswitch Service) Shutdown UpdateF.A.Q.

RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who you’ve maybe seen helping around here. I’ve been working with OVO to get the most up to date information possible for you and they’ve passed over the following helpful updates and details.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what all the different meter types are/were - just ask below. Not sure if you’ve got RTS? No problem – give OVO a ring and they’ll be able to let you know. You can reach out

7216239

1 hour ago

andykelpCarbon Cutter*****

My account

The OVO App

I’ve changed from THTC to Economy 10 (by the fitting of a new smart meter) and this is reflected in my online account. After installing the OVO app on my phone and logging in, it tells me ‘our app does not currently support complex meter setups’. I know that THTC was considered ‘complex’ but is that really true of Economy 10? It would be odd, I think, if only those with a single rate tariff could use the app.

2 hours ago

Jen hornNew Member*

Power Move

power move

I joined up to power move and every week it's saying not enough data sent... but I can clearly see there is all the data on my app and also I have set up half hourly readings to be sent... is there really any point in the power move or is it all just a big con??

24615

4 hours ago

GaryNew Member***

My account

Can we get access to the OVO energy online account API to download our smart meter usage data?

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.

32439155

6 hours ago

Tim a victimCarbon Cutter*****

Electric vehicles

experience of issues with car charging

I thought it might be useful to report my experience with car charging, it’s a bit of a saga but might give others some things to be aware of.i bought an OHME charger through OVO and it was installed by plugin. The charger was installed in my garage to avoid some security issues and avoiding plug in in the rain.cars charged O.K. But I noticed that the charger frequently went off line. This meant that about 25% of my charge sessions were not being reported to OVO which in turn meant I was losing about £20 a month in “rebate”.After months of challenging, and trying different things I found that if I left my garage door open, the charger stayed on line. Plug in then came to site and moved the charger to the outside wall. success, no more loss of data.i then realised that the charger never now went over 3.5 kW whereas previously it would go to 7.started a new moan with OVO, OHME and plug in. Checked the cars etc and tried them on other chargers, no problem.This was July.on 2nd October, plu

8 hours ago

vmanNew Member***

General

FITTING SOLAR

Hi just had quote to have 10 panels installed £4600 no battery from ech, why is ovo £2000 more to have the same fitted???. was looking at having ovo fit so i could get better seg.

512

10 hours ago

MclacrCarbon Cutter*

Smart meters

tarrif switch timing wrong? Eco 10 new meter.

Hi all! I’m a conscript grime SSE. I have Eco10 with a Landis and Gyr meter. I have storage heating.the heating is added in to the normal circuit by a contractor fitted at the same time as the smart meter.The economy rate is switching in and out either early or late depending on how it feels. I could only tell it was switching in or out by the clonk. There is no indicator of which rate is active. I’ve now got a bulb to indicate on economy. I’ve now got a timer on economy so I can see active economy hours.I'm only actually getting 9 hours of economy rate instead of 10. Not a good start. I ignored the sudden £5000 debt for now.I know a lot of you are volunteers so I appreciate your help. 🙈

536

10 hours ago

jaybellCarbon Cutter*****

Smart meters

Moving my generation buyer

I am currently selling my metered export generation to Scottish Power and wish to move from them to another on the buyer’s list to get a better rate. I am advised that Scottish Power need to inform the FIT register that my export is now “ negotiated” .I have now been waiting some 3 months for Scottish Power to activate this change and in spite of several complaints have had no joy. My new buyer has had all the relevant paper-work for the transfer which is all in orderAny suggestions as to how to expedite this transfer?

323

11 hours ago

Emmanuelle_OVOCommunity Manager

Home and heating

The ECO4 SchemeNews

If you want to make your home warmer and more energy efficient, we can help. If you’re eligible, you could get a wide range of energy-saving measures installed through ECO4 – from loft insulation to a new boiler, or even high-end tech like heat pumps. You could get a whole package installed, all for free.Check if you’re eligible What is the ECO4 scheme? The UK government’s ECO scheme is designed to help you reduce your energy bills, keep your home warm and your energy use down. All large UK energy suppliers take part in the scheme, which aims to improve your home’s Energy Performance Certificate (EPC). As part of it, we at OVO can help you install energy efficiency measures such as insulation and heating upgrades. We’re now on version 4 of the scheme – that’s why it’s known as ECO4. Since the scheme began in 2012, we've helped thousands of homes across the country, with over 600,000 energy efficiency improvements. If your home qualifies for energy efficiency upgrades, our trusted pa

290

11 hours ago

andykelpCarbon Cutter*****

Jen hornNew Member*

jaybellCarbon Cutter*****

Smart meters

Moving my generation buyer

323

11 hours ago

MrmNew Member*

General

capped by cadent- health issues

My supply was capped by cadent in January as they were upgrading the pipes in the area (January??!!) and as I have mental health issues, I was unable to allow them access to do whatever it is they needed to do when it's switched back on, So, now I'm capped, cold, depressed and I have no help and I never know when I'm able to allow them in (bi-polar with extreme lows). The council have been round (February) for their annual check, they did arrange for cadent to come, but I couldn't handle it. Especially after the engineer called me, was rude, shouting and telling me to contact my gas supplier (ovo). I guess my question is, help? Any advice, suggestions, anything I can do at short notice when I'm 'awake'?

722

13 hours ago

lookehCarbon Cutter***

My account

New connection to outbuilding, separate account, separate meter

Looking for a bit of advice on how to proceed. I’m an existing dual fuel OVO customer. My garage is not connected to my house, I can’t share services between the two buildings.I have got National Grid coming to do a new feed install, they have given me the MPAN for me to get my supplier to put a meter on.I have followed the guides here about registering for a second account with the same email however it doesn’t allow me to do so, it just changes my password for my primary account. If I try and use the + feature in a gmail email I get the account creation email through but then can’t register because I don’t have an account number for this new account.I also can’t progress via the online system to book the install with the original or the new email as once I enter in my details it tells me I’m not eligible for a smart meter (because I already have a smart meter registered at that address - the existing home meter).I have spoken to the new connection team, the person I spoke to initiall

859

14 hours ago

martin78Carbon Cutter****

My account

final bill - Migrated balance

I got the final bill after leaving OVO. I joined a year ago after bying a new flat. The previous tenant was with OVO. There is a row called “migrated balance”. I don’t recognize the amount and it is quite high. I always paid my bills on time. I am not happy to pay this amount, can anyone please help me?(note: my online acocunt never worked, I only got details from emails or phone calls).Thanks Martin

5710

14 hours ago

dshNew Member***

Home and heating

Hot Water Tank Insulation for Mitsubishi Ecodan Heat Pump System

We have a Mitsubishi Ecodan pump to do hot water and underfloor heating. Generally we are very happy with it but we're slightly surprised about how quickly the water tank loses heat. Here is a graph - the "room temperature" is actually the temperature of the cupboard that all the kit is all crammed into (it's very small and a tight fight). The house is brand new so is generally very well insulated - should I expect the pump to have to come on every 12 hours or so? Is this normal? Here we didn't use any hot water at all from 8pm to 7am.

181

15 hours ago

FClarkeNew Member***

Smart meters

move from THTV to smart meter

OVO tell me that I have to chose either economy 7 or economy 10 before I can book a smart meter appointment as they need different smart meters? Does this mean I won’t be able to move tariff once the smart meter is installed? Also they tell me they will fit a timer so that I can boost heating with convection heaters on the off peak rate or boost the hot water? I am quite confused as at the moment all our heating, hot water, and electric shower operate on the off peak rate at any time of day. I understood that they had to offer the same set up but they tell me they will support this type of tariff? Can some one explain how the hot water, shower and panel heaters will work or what tariff they will run on? Or will they only run at cheap rate during the economy 10 hours. How do my quantum storage heaters know when the cheap rate is?I find the whole situation confusing and unfair when we have the THTC tariff and set up because we have no mains gas option and it is cold in the North East

351

1 day ago

STUVOCarbon Cutter*

General

Different Standing Charges for different contracts

Why are Standing Charges different for Fixed and Variable accounts? My enquiries are deflected by suggestions that Ofgen set the Standard Charges but this is not true. Ofgen only cap the Standing Charges that may be applied. As a green consumer who has reduced energy usage through fitting solar panels and heat pump at a time when these were not subsidised it would appear that I am now paying for others to be subsidised to do so? I am already being penalised by higher fuel prices caused by Russia/Ukraine conflict when my choice of renewable power only for last 10 years or more means I am not utilising the fuel that has increased in cost? I am also subsidising the deficits accrued from those unable to pay increased bills because they continued to use fossil fuel sources.

604

1 day ago

Fawkes_hayNew Member***

Switching suppliers and moving home

2nd erroneous transfer attempted in a year

Hi, I have already emailed ovo regarding this but I'm worried that with it having happened twice now, whoever is attempting to do it will keep trying. Is there any way to stop it from happening again ? I have not long signed up for a fixed rate tariff and just received confirmation of my warm home discount, could they be affected by this?Also I've seen mention of compensation on the help topic regarding this but I have no idea who they're trying to switch me to, as I've only received the 'sorry to see you go' email from ovo.

201

1 day ago

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