Community Powered | The OVO Forum

Topic groups
Recently active
Questions to solve

Green tech and greener living

All the tech that’s powering your shift to zero carbon

Smart meters

522 topics
11482 Replies

Home and heating

272 topics
4588 Replies

Electric vehicles

308 topics
4041 Replies

My OVO energy

Get help here for your OVO account, your switch, and your supply

My account

660 topics
15906 Replies

My Pay As You Go account

227 topics
1993 Replies

Switching suppliers and moving home

123 topics
2141 Replies

Extra Support

53 topics
1387 Replies

The Library (archive)

223 topics
3323 Replies

stephen93golfNew Member*

Electric vehicles

unable to link my Volvo XC40 2024 Recharge to OVO Charge Anytime

I’m unable to link my Volvo 2024 Recharge to OVO Charge Anytime, the Volvo app just says unable to link at this time, tried several times to no avail, I have the Ohme Pod for home charging, I can set it up manually but not at the cheap rate, anyone any? ideas please

3 hours ago

KEV1New Member**

Switching suppliers and moving home

getting a meter installed in a new build

Hello, I'm building a new house and was wondering how to get OVO to install a new meter & supply me with power

5 hours ago

sjdCarbon Cutter*

Electric vehicles

Accessing Charge Anytime without a smart electricity meter

My home is in an area where smart meters do not communicate with the WAN. All the EV tariffs I can find state you must have a smart meter to be able to get the tariff. However, my husband read somewhere that it is possible to use an OVO compatible smart charger to access OVO Charge Anytime because the charger can send charging data directly to the owner's OVO online account. Can anyone confirm this is true? We really need to access an EV Tariff without having a working smart meter.

416

6 hours ago

Karen1703New Member***

Electric vehicles

screenshots

HI are you able to send me some C/A screenshots please showing where and how you set the battery % and the ready by time thanks Karen Nobleplease

142

10 hours ago

MC123456New Member*

Smart meters

Smart Meter install with isolator cost

Hello, Is it possible to confirm the standard job price for installing an post meter supply isolator as part of a smart meter installation. I have seen other articles which point to a standard non essential maintenance cost schedule where the cost is stated as 158.25 for a single phase domestic installation. This can be reduced to £52 if done along side another job (but not SMEX)Can i confirm what SMEX is please. i.e. is this a short code for a smart meter install or perhaps something slightly different (smart meter exchange perhaps) and thus i would get the lower isolator install price. (£52) I currently have an old analogue meter and old consumer units which need to be upgraded. I must have an isolator so an electrician can safely and legally isolate the domestic supply post meter. I do also have a recently (approx 4 years ago) installed 100amp cut off fuse pre meter. So this is in good order and won’t require alteration as part of this work. Also can i confirm the process to get th

JonatanNew Member**

Hello,I got a new error yesterday saying there are issues connecting to the electric meter, but it connects to the gas one just fine. We moved in May 2024 and never had this issue before until yesterday. There is 2 bars at the side so it should be connecting just fine. What should I do?Kind Regards,Jonatan and Johanna

445

12 hours ago

Stavros1404New Member*

Home and heating

comparing my electrical usage with similar sized properties

I've only been a OVO customer for 2 weeks and am using the app to monitor my usage. I live in a one bed flat and my usage is already nearly 50% higher than the figure that they quote similar sized properties use. Does anyone know why this could be? I will also add that my flat is solely run on electric and I have storage heaters in the property. Thank you in advance😁

121

13 hours ago

connorsbjcCarbon Cutter****

Home and heating

Moving from THTC to another tariff- Will all consumer units be connected by Ovo to the new meter ?

We have THTC with consumer units for Storage heaters,fixed appliances & lighting/mains.Will we be able to move to Economy 9 when the new meter is installed ?Will all consumer units be connected by Ovo to the new meter ?Can the power be delivered without being on a timer so we can manually control the heating.Would like some idea of where we from here & whether the future will be more expensive.Thanks

1169105

13 hours ago

LeleyDNew Member***

My Pay As You Go account

Low battery on PAYG meter

My auntie has recently had her boiler service/gas safe check (local authority tenant) and they looked at her PAYG meter as well and informed her that the battery was low and to contact her supplier to get it replaced/fixed. She has contacted OVO but been told that they won’t do anything until the battery dies. She’s worrying about losing supply when the battery runs out and is constantly checking it. I’ve found conflicting information online - can someone advise what to do next?

273

13 hours ago

richardsimonCarbon Cutter*

My account

Migration to new account sysyem

I have two accounts with OVO, which have been migrated to a new account system. With the old system, I was able to access my online accounts by using the OVO ID (and password) for each account; however, with the new system, I now need to use my email address (and password). My problem is that both accounts have the same email address, so I can now only gain access to one of my accounts (in other words, the system associates my email address with only one of the accounts, but not the other). As it stands, I haven’t been receiving bills since August, so I have no idea how much electricity I have been using. Does anyone know how to resolve this problem, or do I need to supply OVO with a different email address for the second account? Thank you.

476

14 hours ago

stephen93golfNew Member*

Electric vehicles

unable to link my Volvo XC40 2024 Recharge to OVO Charge Anytime

3 hours ago

KEV1New Member**

Switching suppliers and moving home

getting a meter installed in a new build

Hello, I'm building a new house and was wondering how to get OVO to install a new meter & supply me with power

5 hours ago

sjdCarbon Cutter*

Electric vehicles

Accessing Charge Anytime without a smart electricity meter

416

6 hours ago

Karen1703New Member***

Electric vehicles

screenshots

HI are you able to send me some C/A screenshots please showing where and how you set the battery % and the ready by time thanks Karen Nobleplease

142

10 hours ago

MC123456New Member*

Smart meters

Smart Meter install with isolator cost

JonatanNew Member**

Stavros1404New Member*

Home and heating

comparing my electrical usage with similar sized properties

121

13 hours ago

LeleyDNew Member***

My Pay As You Go account

Low battery on PAYG meter

273

13 hours ago

richardsimonCarbon Cutter*

My account

Migration to new account sysyem

476

14 hours ago

MiekoNew Member**

Smart meters

Shared electric gates - separate meter

Hello, we have electric gates which are shared among three separate properties but the electricity is currently charged to my house smart meter. I would like to get a separate smart meter for this with the bills being shared equally. Please could someone advise how I might go about this and the possible costs involved. Thank you.

475

15 hours ago

Leaderboard - top volunteers

This weekly leaderboard resets at midnight GMT every Sunday. Now's your chance to take the lead!

Show full leaderboard

This weekly leaderboard resets at midnight GMT every Sunday. Now's your chance to take the lead!

Show full leaderboard

Need advice from other members?

Ask your question to our members - they have the experience you're looking for:

Ask our community

Welcome to the OVO Forum

New? Get started here

Ask our community

Get help with your account

Suggest a feature

Featured topics

Green tech and greener living

Smart meters

Home and heating

Electric vehicles

My OVO energy

My account

My Pay As You Go account

Switching suppliers and moving home

Extra Support

The Library (archive)

Leaderboard - top volunteers

Welcome to the OVO Forum

Featured topics

Leaderboard - top volunteers

Need advice from other members?

Sign up

Log in to the OVO Forum

Scanning file for viruses.

This file cannot be downloaded