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Festive opening hours

We’re excited to share our business opening hours during the festive season with you. Below, you’ll find all the changes for this time of year. Don’t

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December Competition Time: Have yourself a merry little ticket giveaway!

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Customers with multi-rate smart meters can now sign up to OVO online

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An update about our Charge Anytime app

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Green tech & greener living

All the tech that’s powering your shift to zero carbon

Smart meters

418 topics

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Home and heating

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Electric vehicles

437 topics

My OVO energy

Get help here for your OVO account, your switch, and your supply

My account

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My Pay As You Go account

My Pay As You Go account

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Switching suppliers and moving home

Switching suppliers and moving home

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Extra Support

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The Archive

1240 topics

ZebraNew Member***

Strange thing happened when the i topped up pay as you go at local shop.

Hullo, when i bought credit for my pay as you go electric smart meter yesterday something very odd happened.I gave the till assistant my card and asked her to put £49 on it which she did and then she gave me my receipt and card back.As there is a sig

Colingray83Carbon Cutter*****

Electric vehicles

Disparity in Kwh between car and app / charger

Hi,Unlike many of the other posters, I’ve had the opposite problem of paying too much for a charge.The car reckons it received around 17kwh of energy last night (which seems about right, as it was at 70%), but both the Hypervolt app and the OVO Charg

AGuyCarbon Cutter***

Effect of Smart Meters on AV2 Homeplug Ethernet Networks

I’ve recently received an email stating that my analogue Electricity Meter is out of its Certification Period and needs replacing. I suspect that replacing like for like will not be an option so I may have to have a Smart Meter.I don’t (and won’t) us

johndunbarCarbon Cutter*****

Home and heating

Heat Pump Plus tariff

Hi,I have recently had a Vaillant aroTherm Plus heat pump installed, which is eligible for the Heat Pump Plus add on.I have entered all details in the eligibility checker and got a message back saying that OVO will get in touch in the next 5-7 days.

Scarborough KenCarbon Cutter****

Electric vehicles

Should I stay with OVO if I buy an EV?

Hi AllI’m new to both EV’s and the OVO Forum so please be kind to this old bloke!So, an EV wasn't on my radar until some great deals recently hit the market and I reckon I’ll take the plunge. My electricity supply deal with OVO has recently come to

Michy13New Member**

My Pay As You Go account

haven't received my voucher

I received my letter from ovo on the 22nd October telling me iv qualified for the whd but still haven't received it I'm on pay as you go meter

oaashy1411Carbon Cutter****

Smart meter reporting and electric meter do not match

Hi,I have just moved into a newbuild apartment where the utilities have been handed over from the developer. The current meter reading is 03552 (shown by the photo), slightly above the confirmed reading I received off the developer on completion.I re

ExistingOVOCustomerNew Member**

The risk of smart metering functionality interruption, owing to the sunsetting of the 2G/3G networks.

By the end of 2033, 2G and 3G mobile networks are due to be switched off by telecommunications providers. As a result, smart meters that communicate via 2G and 3G mobile technology will require the installation of a new 4G compatible communications h

CariadNew Member*

Home and heating

misinformed by ovo

We're victims of the termination of heatpump plus too. I'm speechless and out of pocket after changing to OVO, getting the Internet connection for the heatpump and, after complaining, a smart meter fitted. Even now this tariff is still being advertis

RingofanNew Member**

Electric vehicles

Adding a second car to the Ovo Charge app

I need to add my wife’s electric car to Ovo Charge (mine is already registered - they are entirely different vehicles). In the FAQ here: https://intercom.help/ovocharge/en/articles/12117489-can-i-add-multiple-evs-to-charge-anytime it says:“ To add an

ZebraNew Member***

Strange thing happened when the i topped up pay as you go at local shop.

Hullo, when i bought credit for my pay as you go electric smart meter yesterday something very odd happened.I gave the till assistant my card and asked her to put £49 on it which she did and then she gave me my receipt and card back.As there is a sig

Michy13New Member**

My Pay As You Go account

haven't received my voucher

I received my letter from ovo on the 22nd October telling me iv qualified for the whd but still haven't received it I'm on pay as you go meter

ExistingOVOCustomerNew Member**

The risk of smart metering functionality interruption, owing to the sunsetting of the 2G/3G networks.

By the end of 2033, 2G and 3G mobile networks are due to be switched off by telecommunications providers. As a result, smart meters that communicate via 2G and 3G mobile technology will require the installation of a new 4G compatible communications h

CariadNew Member*

Home and heating

misinformed by ovo

We're victims of the termination of heatpump plus too. I'm speechless and out of pocket after changing to OVO, getting the Internet connection for the heatpump and, after complaining, a smart meter fitted. Even now this tariff is still being advertis

RingofanNew Member**

Electric vehicles

Adding a second car to the Ovo Charge app

I need to add my wife’s electric car to Ovo Charge (mine is already registered - they are entirely different vehicles). In the FAQ here: https://intercom.help/ovocharge/en/articles/12117489-can-i-add-multiple-evs-to-charge-anytime it says:“ To add an

amacCarbon Cutter*

Home and heating

Heat Pump Plus Tariff with Solar Panels

Is anyone on the Heat Pump Plus Tariff and has solar panels? How does it work? How does the Heat Pump Plus tariff calculate the electricity used by a heat pump if some is generated by solar and not imported? Is it as simple as the 15p/kWh cost being

zekestCarbon Cutter*

Switching suppliers and moving home

switch to another provider

Hi,just a quick question… Could you please advise how I can avoid paying the £95 exit fee for gas and the £95 exit fee for electricity?My contract end date is 14 February 2026. Does this mean the earliest date a new supplier can start supplying my pr

TomThumbCarbon Catcher**

Smart meter lost comms, effect on Charge Anytime credits

Looks like I have issues with my smart meter, it’s not sending data to Ovo.I have a smart meter health check booked for the end of the week,but in the meantime, what are the consequences.re: charging at home & receiving charge anytime credits &am

MikeMilfCarbon Cutter*****

Website account has stopped updating with smart meter readings

Have just noticed that my online account is not updating with readings from my smart meter (since 08/12). This is despite my meter showing the usual flashing green lights and the display on my desk continuing to show the usual usage readingsI complet

SaudadeNew Member**

confused , concerned about warm home discount process

Hi ,Ive had a letter for the Warm Home Discount Government scheme that tells me my prepayment meter will be credited by the energy supplier which has been OVO for a year i believe . However Ive heard nothing from them concerning the discount credit

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