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Emergency contact information, scheduled PAYG outages, and methods for contacting OVO - (January - F...

1 year ago

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Say hello to the new and improved OVO Forum Rewards & Recognition feature As of 2026 we’ve rolled out a brand new Rewards and Recognition programm

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126 topics

The Archive

1387 topics

A

Abbs51Rank 1

Home and heating

issues with electric Blanket

Hi, i received an electric blanket a few months ago very grateful has I suffer from ME & various chronic illnesses it never really got warm had to have it on 9 now wont work at all contacted OVO but they say need to come to the forum for help, s

hallj12345Rank 5

My Pay As You Go account

New Ovo App for Payg not showing my meter balance

Hello,I have been using the New Ovo app for payg and I logged in to top up and my meter balance has disappeared. I went and topped up online instead, but the app keeps saying an error has occurred. Do you know if anything is wrong with the app as t

johndebsRank 4

I went for a 1 year fixed rate economy10 last August & all was working well until yesterday when Ovo suddenly without any notice or consultation changed me back to a variable plan & the different higher charges from August. What on earth is g

MR PRank 1

Does anybody actually know the significance of this date?Why March? Why not April?Will it change to March 2027 and if so when?I have a fixed rate deal until June 2026, so surely this date is far more important than March 2026. Having been fixed for s

BeePeeSuper User

Optimise your hot water set-up

It seems quite straight forward doesn’t it? You stick a thermostat on the tank. If the water is cold you turn on the boiler/heat pump and heat it back up again. What’s the problem?Well if you know where heat is going and where it is being lost you m

3PhasesuppliesRank 5

My property has 5 meters and this makes billing confusing. How can I get help?

There are 5 meters in this property (3 Phase supplies). Each meter servicing a different potion of the property. (Underfloor heating , Lighting, Utilities and defunct equipment on the property). The billing reflect MPAN numbers for Heating meters (3)

424

16 hours ago

Tim_OVOOVO Forum Legend

My account

Refunds of credit from your OVO accountTutorial

Updated on 05/09/25 by Emmanuelle_OVO: How can I apply for a refund on my online account or OVO app? Notice you’ve been building up some credit on your OVO account and want some back in your bank account? You can now request a refund of some of this

561748

1 day ago

BPLightlogSuper User

Home and heating

Diary of an ASHP install - Part 3

An Air Sourced Heat Pump in useNow having had practical usage of our ASHP (Air Sourced Heat Pump) I thought it might be a good idea to update the story with a look at how it has performed over the months, including the start of the current winter.Aft

stevec000Rank 2

Volvo EX40 2026 Cannot charge car using Volvo App with Hypervolt Pro 3 Charger

Have had numerous issues, multiple chats/calls with OVO CA team, with charging Volvo EX40. Had OCA app and Volvo app car charged fine but was being double billed as running via both OCA and Volvo app. Instructed to remove OCA app and only charge via

salerioRank 3

OVO Charge not smart charging anymore

I have two EV’s both added on OVO Charge. Up till around a week ago all has been well, both cars have smart charged just fine. I am now finding that smart charging does not always work. What seems to happen is I plug in an EV and charging starts but

604

1 day ago

H

hallj12345Rank 5

My Pay As You Go account

New Ovo App for Payg not showing my meter balance

Hello,I have been using the New Ovo app for payg and I logged in to top up and my meter balance has disappeared. I went and topped up online instead, but the app keeps saying an error has occurred. Do you know if anything is wrong with the app as t

johndebsRank 4

I went for a 1 year fixed rate economy10 last August & all was working well until yesterday when Ovo suddenly without any notice or consultation changed me back to a variable plan & the different higher charges from August. What on earth is g

3PhasesuppliesRank 5

My property has 5 meters and this makes billing confusing. How can I get help?

There are 5 meters in this property (3 Phase supplies). Each meter servicing a different potion of the property. (Underfloor heating , Lighting, Utilities and defunct equipment on the property). The billing reflect MPAN numbers for Heating meters (3)

salerioRank 3

OVO Charge not smart charging anymore

I have two EV’s both added on OVO Charge. Up till around a week ago all has been well, both cars have smart charged just fine. I am now finding that smart charging does not always work. What seems to happen is I plug in an EV and charging starts but

Ph1lRank 2

Does anyone know how to get into the plastic remote control box of a Mitsubishi Ecodan ASHP?

i’m old, stupid & clumsy - knocked the remote control box on the floor. box on wall lost communication with it. RC box display is blank, so power is lost. Need to get inside to fix broken wire. How?

Jojostar64Rank 3

public charging voucher

Hi, I had credit on my public charging voucher from my month i was with ovo. I have since left and the credit has disappeared too ? Is that normal as the voucher had a longer expiry code and I was entitled to that voucher

forhadRank 1

Looking for Commercial Gas Engineer - U16 Meter / 112kW Upgrade (Nottingham)

I’m looking for recommendations for a Gas Safe engineer in the Nottingham area who specialises in commercial installations.We currently have a domestic G4 gas connection (max ~65kW), but we need to upgrade to a U16 meter to support a 112kW load. We a

332

1 day ago

C

Chris ShiresRank 1

My Pay As You Go account

Help !!!

Hi, hope someone can help. Had a new pre paid gas meter installed last Monday after mine had failed. Unfortunately OVO have not supplied a new card as they said they would, shops they stated stoke them don't. Fortunately I have located a shop with OV

igc324Rank 1

Complaint not answered - now Ovo instructs LCS

On 29 December 2025 I sent an Official Complaint under the Protection from Harassment Act 1997 to Ovo Energy stating that I have never been a customer of Ovo Energy and that they must stop sending threatening letters and demands to the "Occupier" at

SenRank 1

Hello,I bought 2 Ken Carson tickets for the 16/03/26 event, this was on 18/12/25 have an email showing details of them on Ticketmaster but cannot see anything on AXS or OVO apps and I am concerned (edited by moderator).I need confirmation please that

212

1 day ago

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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879. We are a mandatory FIT & SEG licensee.

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