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DisgustedofDartford
Rank 1
August 15, 2022
Solved

Off supply with a ‘traditional’ PAYG key meter with no top up ‘key’?

  • August 15, 2022
  • 19 replies
  • 2415 views

I really need urgent help, I have a ‘traditional’ meter apparently and have no ‘key’  I have had no electricity since yesterday lunchtime, I have a child

Best answer by Blastoise186

Updated on 21/08/26 by Chris_OVO

No worries, glad I could help.

I’ve got a couple of options that you might want to consider as well actually.

  • You might want to upgrade to a smart meter so that you no longer need a key to run a top-up with and you’ll have more options to do so (along with being able to top-up 24/7/365). The support team can arrange that for you free of charge
  • If you’d rather get off Pay As You Go and move to Pay Monthly, you can ask the Support Team to transfer your account to OVO Pay Monthly as long as you’ve got no debt to pay off

 

Oh, and if you do take the second option, a smart meter will be fitted to replace the existing prepayment meter if you haven’t upgraded yet, or if you do have a smart meter, it’ll be switched to Credit Mode and all prepayment functionality would be switched off as part of the transfer.

If you need a replacement top up key:



Off supply with a traditional pay as you go meter? This topic can help:
 


We have tons of helpful FAQs & Tutorials on the OVO forum:
 



How to get in contact about my OVO Pay As You Go account

 

 

19 replies

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Newcomer
lealout35
Newcomer
January 8, 2023

I got my new smart meter installed on wednesday and the lights are still red and credit hasnt transferred from my old traditional meter. The emergency is running out and the app says theres a problem and cant accept my payment, and the paypoints i try to top up manually at all say theres a host issue so i cant top up. I tried to spesk to ovo for 4 hours yesterday via phone and webchat with no help! Im going to run out with no way to top up!

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Rank 1
Sallcock01
Rank 1
April 23, 2023

I moved into a property yesterday and the gas and electric are on prepay smart meters. The landlord left some credit on for us but this is now low and I do not have the top up card numbers to top up. I also can not contact Ovo as they are not open weekend. If there anything I can do? I am also at work Monday to Friday during opening hours and can not use my phone during work time. 

BPLightlog
Super User
BPLightlogSuper User
Super User
April 23, 2023

Hi @Sallcock01 there are social media accounts for them. If you dm with your details they might be able to help. 
 

Twitter  -  https://twitter.com/OVOEnergy

Facebook  -  https://www.facebook.com/ovoenergy

From what I’ve seen elsewhere, you will need to set up your own account rather than use the previous tenants

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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Rank 1
Sallcock01
Rank 1
April 23, 2023

@BPLightlog 

thanks for the info. I want my own account setting up but that’s the issue. I have no way of contacting them during opening hours via phone. I’ll try the social media option. 

Jeffus
Rank 20
Jeffus
Rank 20
April 23, 2023

@BPLightlog

thanks for the info. I want my own account setting up but that’s the issue. I have no way of contacting them during opening hours via phone. I’ll try the social media option. 

You have probably already seen this @Sallcock01 

The Whatapp channel is open slightly longer hours than the phone line, including Saturday morning. 

https://help.ovoenergy.com/#contact_us_container

Open weekdays between 8am - 6pm, 9am to 2pm on Saturdays.

Be interesting to see if ovo will set you up without you phoning.

 

M
Newcomer
mattbuddy
Newcomer
April 23, 2023

I have a phone that is solely for energy/water… it’s the only phone i get scammers calling me on… FACTS.

V
Newcomer
Valdavies
Newcomer
May 28, 2023

No electric 

V
Newcomer
Valdavies
Newcomer
May 28, 2023

I have no elect

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
May 30, 2023

Hey @Valdavies,

 

Really sorry to hear this,

 

Is this sorted now? If not, the following topic should help:

 

 

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