Answer

I'm struggling to get through to Pay as you Go support on the phone, how else can I contact them?

Forum|Forum|2 years ago
October 2, 2023
5 replies
5088 views

richard c
Carbon Cutter*****

Issue with 0330 175 9669???

I have been on hold for 50 minutes. Before that 25 minutes but the line was cut off. Is something big going on??? Really odd. Should I stay on line???

Best answer by Emmanuelle_OVO

Updated on 04/07/25 by Chris_OVO

Hey @richard c,

BPLightlog is right, Monday mornings are the busiest time to call. Have you managed to speak to someone yet?

Our Topic Hub may answer some of the questions you have, there is also the option to contact Pay As You Go via webchat:

How to get in contact about my OVO Pay As You Go account

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richard c
Author
Carbon Cutter*****
Forum|Forum|2 years ago
October 2, 2023

Giving up, been over an hour on hold. Try again later.

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T

Tiggy777
Carbon Cutter****
Forum|Forum|2 years ago
October 2, 2023

I don’t thing OVO staff their phones or online chat. It’s can be impossible to get through to them and take days for any form of response !

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richard c
Author
Carbon Cutter*****
Forum|Forum|2 years ago
October 2, 2023

In the last few days it was taking 10 minutes to get throw. Too long but still did get to talk to someone. Rather odd. Monday morning, feels like something is going on. But that is speculation which is not helpful. ;) I’m going to try again in a few hours. Got work to do.