Giving up, been over an hour on hold. Try again later.

I don’t thing OVO staff their phones or online chat.    It’s can be impossible to get through to them and take days for any form of response !

In the last few days it was taking 10 minutes to get throw. Too long but still did get to talk to someone. Rather odd. Monday morning, feels like something is going on. But that is speculation which is not helpful. I’m going to try again in a few hours. Got work to do.

Monday mornings are often busier with people wanting to get in touch after the weekend. 
 

Hey @richard c,

BPLightlog is right, Monday mornings are the busiest time to call. Have you managed to speak to someone yet? 

Our Topic Hub may answer some of the questions you have, there is also the option to contact Pay As You Go via webchat:

How to get in contact about my OVO Pay As You Go account

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
• Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.
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