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Rank 3
richard c
Rank 3
October 2, 2023
Solved

I'm struggling to get through to Pay As You Go support on the phone, how else can I contact them?

  • October 2, 2023
  • 5 replies
  • 5282 views

Issue with 0330 175 9669???

I have been on hold for 50 minutes. Before that 25 minutes but the line was cut off. Is something big going on??? Really odd. Should I stay on line???

Best answer by Emmanuelle_OVO

Updated on 05/08/26 by Ben_OVO

 

Hey @richard c,

 

BPLightlog is right, Monday mornings are the busiest time to call. Have you managed to speak to someone yet? 

 

Our Topic Hub may answer some of the questions you have, there is also the option to contact Pay As You Go via webchat:

 

 

5 replies

R
Rank 3
richard cAuthor
Rank 3
October 2, 2023

Giving up, been over an hour on hold. Try again later.

T
Rank 2
Tiggy777
Rank 2
October 2, 2023

I don’t thing OVO staff their phones or online chat.    It’s can be impossible to get through to them and take days for any form of response !

R
Rank 3
richard cAuthor
Rank 3
October 2, 2023

In the last few days it was taking 10 minutes to get throw. Too long but still did get to talk to someone. Rather odd. Monday morning, feels like something is going on. But that is speculation which is not helpful. ;) I’m going to try again in a few hours. Got work to do.

BPLightlog
Super User
BPLightlogSuper User
Super User
October 2, 2023

Monday mornings are often busier with people wanting to get in touch after the weekend. 
 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVOSolved
    Retired Moderator
    October 3, 2023

    Updated on 05/08/26 by Ben_OVO

     

    Hey @richard c,

     

    BPLightlog is right, Monday mornings are the busiest time to call. Have you managed to speak to someone yet? 

     

    Our Topic Hub may answer some of the questions you have, there is also the option to contact Pay As You Go via webchat:

     

     

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