All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
- 642 Topic threads
- 10,253 Comments
Updated on 12/04/22 by Jess_OVO If you’re logging in to your online account or OVO app (download for Android or iOS) regularly you might have spotted a recommended Direct Debit amount showing on the Homepage. Exact appearance may vary So you might be wondering how we work out this recommended amount, we’ve got a tool which might help. If you click ‘Change Direct Debit amount’ you’ll be greeted by this page, Exact appearance may vary You can see the basic breakdown of how the recommended Direct Debit amount is worked out by clicking ‘How we work out your recommended Direct Debit amount’. Exact appearance may vary This shows how we use your predicted costs, current balance and remaining months left on your plan to determine a sensible monthly amount to cover your costs. For a more in-depth view, you can access our great Direct Debit calculator by clicking ‘check out the Direct Debit calculator’ from the ‘Change your Direct Debit’ page, Exact appearance may vary The Direct Debit calcula
The electricity account was transferred from SSE to Ovo correctly.The gas account began with a wrong “meter” reading, apparently “supplied” by me (which did not happen because I have a smart meter for both gas and electricity!)The result: I am currently “in debt” by a ridiculous amount for gas “consumed” over two days, based on (a) the incorrect meter reading on the day of transfer and the day following and (b) the correct meter reading supplied by the smart meter (which tallies with the final SSE bill).The error was reported on January 25 by telephone. An email acknowledged the problem next day. Since then, the only information I have received is that my gas and electricity charges are going up.Thanks Ovo.How about a communication from you stating that the problem has been solved, the starting reading for my gas meter corrected, and the bills in future will only show that I am in debt to you for the correct amount?So far, my feelings as a new customer is that, if you can’t manage a
To save energy I try and use the washing machine and dishwasher on my Economy 7 night tariff by the use of the inbuilt timers. The thing is that I assume the switchover occurs sometime around midnight and again at 7am in the morning. The Ovo Energy website says to check the actual times (which can vary) with your energy provider i.e. Ovo Energy. I can find no specific information on this online so would need to contact them. However because I manage my account online I don't think I am allowed to email them. Have tried before on another topic and never got a reply. Is there any easy way to get the info other than sitting by the meter and waiting for the click :D
I moved to OVO earlier this year and I'm on the Better Smart Plan, I queried why my direct debit has gone up 50% this month and below is the reply. I understand if I'm using more than the original estimate my DD needs to go up but the response seems to suggest prices can change.Hi Andrew,Thanks for getting in touch with us. You are on a fixed contract but the price is not fixed the unit rate and standing charge is this means that the price can vary due to the energy market at the time and also the usage of energy.Due to the 54% increase this would be why your DD price has increased to £146. Surely the whole point of fixing is to prevent price changes? If the unit rate is fixed unless there is a change to tax surely it should stay the same? I'm not understanding this explanation at all.
Hello everyone, please I need help/advice. We moved to UK in January,the former tenants were with SSE ,we thought it wasn't necessary changing the supplier. I gave a meter reading and I was told its not necessary because my smart meter is working perfectly. I have an app monitoring my daily and monthly usage, after the migration I was given an estimated bill which was not accurate with my usage despite having a working smart meter. The bill breakdown I was given has large discrepancies, with additional balance adjustment I called them severally,their response was that they couldn't access my smart meter hence the estimated bill, however they could access the smart meter for the final reading and Ovo opening reading. Whenever I try to explain things the customer drop calls on me,Mails are not replied. This excess charge is over £300 that I didn't use I feel exploited and helpless, I thought having a smart meter and an app will make things transparent.I have screenshots of my meter
Updated on 26/08/22 by Tim_OVO: Price rises: we're here to support you Ofgem have just announced another significant rise to the energy price cap from 1 October. Here’s everything we know – including the support available from the government and from us – to help you prepare for this winter. This doesn’t go into effect until 1 October, and your bills will not change until then. We understand this is a worrying time, and you might have lots of questions. We want you to know we're here to support you. What’s causing energy prices to rise? Global supply shortages and the end of lockdowns caused initial increases in wholesale energy prices. But energy bills are now skyrocketing because of Putin’s invasion of Ukraine. The war has caused gas and electricity prices to surge to unprecedented levels. And they’re likely to continue rising in the coming months as the war continues. Unfortunately, in October these wholesale price rises will impact the price the majority of customers pay for ener
Has anyone else had a continual ongoing battle with ovo to try and stop endless price increases? so far my 'fixed rate' dd payments have increased from £76 pcm to their current estimate of £293 pcm... for a small 3 bed semi!!! any suggestions about how to prevent my impending bankruptcy at the hands of ovo energy? TIA.
I keep a careful eye on my energy usage every month and calculate what my charges should be for the forthcoming year by factoring in price increases. This has worked well for the past couple of years and I finished last year £19 in credit. When we started this current year OVO calculated no increase needed, but my calculations for the coming year indicated that I should increase my payments by £10-£11 per month, but now OVO will not allow me to increase by less than £21 per month. This figure has increased since last month and is probably due to a heavier than expected gas (heating) usage during May/June. OVO have applied this increase to estimate for June/July and the coming year. It has been 33C this afternoon and the heating is off so I don't expect such an increase in heating for the coming month. OK, we can't predict the weather, but since my year runs from May -> April, we are in credit for almost all of the year. If necessary, I would prefer a further increase later in the y
My latest bill (July-August) shows NO charge for electricity only the standing charge, my current billing period also shows NO usage but the figures are clearly showing in my online account. Is anyone else in the same position ?
I have lots of credit in my OVO online account - why are you suggesting a large increase in my monthly Direct Debit payment?
why do ovo even though ive never missed a payment and im £110 in credit continue to threaten to raise my payment by £ 80 a month ,we are in the middle of a pandemic people are dying or losing there jobs and we get these threats to nearly double monthly payments based on ovo and there crystal ball and what you may or may not use energy wise over the next 6 months
We renewed our OVO energy contract just 2 months ago to the 2 yr fixed price plan. Having been customers of OVO for several years they had lots of info on our energy consumption. The offer of a two year fix at £118 per month seemed too good to be true since we had been paying £140 per month. I queried the amount several times when we signed up but was assured that £118 would cover our costs. Today, just two months into our contract we have been advised to increase our monthly payment to £128. Whilst we have probably used more gas in the last 2 months than last year due to the cold winter, it seems incredibly quick to make us start to pay more. A good summer could soon reduce our gas bills! I fear it's as we thought - a low offer to tempt us to renew our contract and then bump up our monthly payment. Has this happened to anyone else? And how did you deal with it? Sit it out hoping your consumption would even out over the year, or increase your payments?
I’ve been charged £30 exit fee after accidentally picking a new plan while checking my bill /usage. Called OVO straight away but closed. Emailed 15 mins later to advise it was an error then called the next day. I was told I wouldn’t be charged for anything ie exit fee and electric would be charged at my normal rate. Just logged into my account and I’ve been charged the £30 exit fee and electric at the new plan rate. Why is this when they clearly said there would be no charges. Anybody else had the same thing happen?
Renewal options show the 2 year fix plan with boiler cover is the cheapest, can I take this deal without the boiler cover?
I hope someone may be able to help all their webchat operatives are busy. My existing plan is ending soon. I've had an email from OVO stating the best deal is a 2 year plan with boiler cover for £344/month, can I take this deal without the boiler cover? Also I've been quoted 150/month for a variable contract, which is attractive as it saves £200/month. Obviously with rates increasing this will increase. Any observations would be greatly appreciated
Hi all, I’ve just come here from the MSE forum having been told that the meter system for an aberdeenshire council rented property I will be moving into soon is THTC.This huge bundle of cables and boxes is truly terrifying to me. I’ve been looking at things regarding economy meters and THTC on the internet tonight and it all means absolutely nothing! Add to that, the solar panels on the roof and it just becomes an even bigger mess. Apparently Octopus are the current supplier... So I was wondering if anyone can help me understand this whole system before I move in in a couple of weeks time. Especially regarding how and what gets replaced to convert it to a (hopefully!) simpler smart meter system.Most importantly, what do I do when I move in? Thank you in advance. Officer_Crabtree
Dear All,I moved to this property on Apr 1st week, still now my Account set up and not getting correct energy bill not getting in the new moved property. Called so many times, still no resolution. Not sure what to do? Please help!
Joined OVO from SSE - why am I getting emails from Collections about account debt even though my bills are up to date and paid for?
Just wondering if anyone has been in a similar situation: -Recently switched over to Ovo from SSE, on a monthly bill instead of quarterly which is abit inconvenient but accept that’s how Ovo is. My last bill was 19th-18th June for £93.13 which I paid on the 1st July (within the 14 day period that it’s due) I then get an email on 27th July at 9pm from collections saying I’m in debt for £103.93 and more than a month overdue, my credit rating might be affected if I don’t pay etc. no idea where this figure came from.Contacted collections who were no help, since then I have received and paid my bill for the following month, yet still received a text this morning about my overdue balance. Am putting this down to Ovo being poor and incompetent.Very confused and stressed as may affect my credit etc, has anyone been in a similar situation at all?
OVO have doubbled the daily standing charge, this is noyhing to do with the wholesale price rise, which is why the unit price has risen. I have phoned, long story short- one and a half hours, most on hold then cut off.Cannot email their system is down!!!!!HOW DO I LEAVE?
I'm over £900 in credit. My ovo app is saying i can apply for a £500 refund. When i try to di this it informs m6to phone a number. I have tried this and have had trouble getting through. I have a smart meter my contract ends the end of the month, could this be a reason for not refunding me. Will i automatically get any refund paid at the end of the contract. Thank you
Why am I being chased for a bill I only received on Mon - 4 days ago? I moved off direct debit after Ovo tried to grossly inflate it a few years ago so now I just pay each bill as its received. Why am I being chased by collections team when bill has only just been issued? Somewhat crass given the cost of living crisis?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.