My account

There are 5 meters in this property (3 Phase supplies). Each meter servicing a different potion of the property. (Underfloor heating , Lighting, Utilities and defunct equipment on the property). The billing reflect MPAN numbers for Heating meters (3) and separate meters for Lighting(2). The supplied monthly bills do not detail which meter reading (actual or estimated) relates to which meter. In order to establish reading data to each meter i am keeping a separate spreadsheet. Could these bills not show “Meter - Reading “ for each meter with their MPAN no alongside?

Why does it take so long for monies paid to show on your account?

I went for a 1 year fixed rate economy10 last August & all was working well until yesterday when Ovo suddenly without any notice or consultation changed me back to a variable plan & the different higher charges from August. What on earth is going on!

Why, when I faithfully provide meter readings on time, each month, does OVO still give estimated readings on my bills?

For the past 3 months my bill (Economy 10) has been wrong when it comes to Off-peak energy. Peak energy and Standing Charge are spot on but Off-peak is out by a few pence. Like this:Off-peak energy use 1694.781 kWh at 22.06p £373.95Peak energy use 261.497 kWh at 27.14p £70.97Standing charge 30 days at 59.00p a day £17.70The Off-peak should be £373.87.  There must be a glitch in their software because two specific figures when multiplied gives only one answer!  Anyone else noticed this?My emails to OVO haven’t changed anything so my hope is that a Mod here has access to someone who can actually identify and fix this issue.

why do ovo even though ive never missed a payment and im £110 in credit continue to threaten to raise my payment by £ 80 a month ,we are in the middle of a pandemic people are dying or losing there jobs and we get these threats to nearly double monthly payments based on ovo and there crystal ball and what you may or may not use energy wise over the next 6 months

I have my meter readings but cannot see how to submit them

We have acquired the freehold of a property with  6 leaseholders. There is no separate  electricity supply for the communal areas.  Instead the supply for communal  lighting, sockets emergency lighting, smoke alarms etc.   is all taken from and paid for by  one or other of the leasehold properties.   So we want to rewire the property  installing an extra meter in the switch room  through which  all the power for the communal areas will be taken. The total electricity consumption  for the property should not change and on that basis we have been told the existing  3 phase supply to the property  will be adequate for the purpose.  How should we proceed?

Hello is there anyone who can point me in the right direction of assistance getting my account sorted as being charged high estimated billing when property was empty and no one is listening.!! Wrote a complaint letter with no response, tried online chat and got nowhere. They are refusing to accept photos of meter, now had smart meter fitted and still not got anywhere as threatening to increase direct debit again on estimated readings! thanks 

Hi, Thanks for reading. I have a dumb prepay meter, which I have been topping up with the prepay card. However, for some reason, about a month ago I was put on a pay monthly plan without my knowledge. I now owe £97 on this account, even though I have kept my prepay meter in credit.I have also had a letter asking me to book a engineer visit to look at my gas meter. When I tried to book the visit, I explained the situation to the customer service team, and was told to ignore it and send pictures of my gas and electric meters over email - they would then verify the meters that way. I have done this, but I have received no follow up email, and no action has been taken regarding changing my account back to prepay. How do I get my account back to just prepay? Thanks in advance.

Why has my online account lost my meter reading history for my non-smart gas meter?I note that the font has changed on the entry page, so OVO must have made a change to this feature and now that they have made that change, my previous readings have all disappeared.Is this a bug, or a new feature?Do other people see this issue? 

Forgive what must be a rather strange question, from two, completely at a loss, octogenarians.We live in a two bed flat in a protected environment, which was built in 1992.The flat uses electricity only:Heating, rads, immersion heaterCooking, microwave, hob, ovenWasher/DrierLighting - all low energy bulbsShower, towel railsTV, computer, BBI make a point of lowing heat settings and turning off heating in rooms not in useOur bill for electricity has skyrocketed, now at over £812 in debit, with a suggested increase to a monthly  DD to £431 to achieve a year end balance.We are also now informed that we are using 103% more than other similar properties, how can this be?Any thoughts/ suggestions would be greatly appreciated. 

I find it hilarious that OVO advises me to increase my direct debit from £85 to £160+. A month on a two up two down townhouse when I switched because they were cheaper than my previous supplier. . Don’t they realise I will simply switch back . Lol  

I use the OVO Energy integration to monitor and record my energy usage in Home Assistant, and I noticed today that the integration stopped providing data to my meter reading entities around 4 days ago. Does anyone know if this is a temporary thing and what the cause is?

Hi - I have an OVO account for dual fuel pay monthly, but recently got divorced. I'd like to change my name back to my maiden name, how can I do this?

Can I change from Economy 10 to Economy 7 online?

Hi all, I'm extremely vulnerable person. I'm scared of everything. I've been using my gas boiler more than usual, especially since I've had the winter payment help from the government, to have on heating and more baths. It's basically doubled my normal usage I'm TERRIFIED that when I send my readings (not a smart meter and I give monthly reading), they'll ring me and say it's too high and come and remove my gas meter and replace it as they'll assume it's faulty, but it's not, I've been checking every day.I can't have disruption or be without gas.  😓

I cannot see the boiler bundle for existing customers on the app or the web. When I spoke to OVO customer service they said it was being resolved (3 weeks ago) Any suggestions ?

Good afternoon,According to my ovo bill, I’m on the following tariff:Simpler Energy - Economy 10 My property is an all electric flat, originally supplied by SSE but subsequently transferred to OVO.I have always been on economy 10. I have a smart meter, which was fitted by OVO. To ensure that I’m not getting fleeced, I want to check: the hours of the day that are deemed off-peak the price rates being applied to the off-peak and peak hours.How can I check the above? thanks in advance

My local area had its gas supply upgraded by northern gas from old pipes to new and when they did this they ran new gas pipes up to every property and capped them. If you used gas they attached your meter and everything was uncapped and back to normal. We do not use any gas in our property so our supply is capped outside our property to an empty white box. we still have the meter we always had inside the property but its not connected to a supply or any appliances (ie cooker, heating) it just sits there doing nothing. i spoke to someone at Ovo and they wanted £80 to remove it even though it’s not connected to any supply, so we left it in as the standing charge is about the same. We are at the end of our contract with OVO now and we will save money if we change supplier. My questions are....do I still have to pay for both gas and electric with the new supplier? Who does the redundant meter belong to when we do change?

Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this? 

What is the current unit rate and standing charges for gas and electric with OVO? My fixed deal ends soon so looking at the best options.

My new SMETS 2 meters were installed in mid September.  Since then, there has been no change in my account page.  The last entry there was that my electricity and gas were to be supplied from 5 May.  My smart gas meter does not appear to be sending any data, I’m only getting a feed from the electricity meter.I would like an idea of my usage, given the state of the fuel industry at the moment, I would at least like to have an idea if I will be in for some nasty surprises downstream. 

My apartment is on electricity only! why my electricity  heating using 10KW to run in 50 minutes! It cost me 4£ to run for only 50 minutes! 

Switched away from OVO back in June. In July the final bill was provided at £0.14 in credit on the 18th of July.On the 31st of October I recieved an email saying that a bill was outstanding and that it needed to be paid otherwise my credit score could be affected. The bill is £36.52 from the 18th of July, in direct disagreement with their first bill.Its been 3.5 months and now we owe them. I cant see why a charge is on the account, as we switched provider so arent on OVO to get a charge in the first place.On the 31st of October I emailed hello@ovoenergy.com and got the automated:Thank you for getting in touch.You should get a reply within 48 hours. At busy times, it can take a little longer to reply. Please know that we’re on the case and there’s no need to get in touch again. After getting no response, I sent the email to complaints@ovoenergy.com on the 6th of November. Its now the 11th of November, and I havent had a reply, but another email. Your OVO account: you have an outstanding