All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
- 737 Topic threads
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737 Topic threads
£67 taken off balance twice this month?
Hi. Each month the government payment has been taken off the account balance and then refunded to my bank account so I fully understand the way these payments are processed, but has anyone else had the money taken off your OVO balance twice this month? Only 1 payment into bank but 2 lots taken off???
OVO Beyond changes to Greener Energy on 13 March. If I fail to cancel this “Upgrade” then I will be paying three standing charges (Electricity, Gas and £120pa “to save the planet”) plus my actual consumption.My only interest is to minimise my costs: my reading of these changes is thatI will save money by cancelling the “upgrade”.Am I correct? I want the cheapest tariff.OVO telephone agents on 27 February were themselves confused and could not answer my questions.
Why am I still waiting for my tech issue to be resolved? I'm not receiving bills and can't access my account!
I am at my wits end. I have spent several hours and complained several times about this. I do not know what else I am meant to do.Around October 2021, the accounts “were updated”. This kicked me out of my account and every time I try to log in it states “oops! Something is wrong”. I was assured in December that the case was a priority and would be sorted in 45 days and I would be kept informed. Obviously that was nonsense and I discovered through yet another call to ovo that no such case had been raised. I am also not receiving any bills. Seriously, how long does it take to fix such a simple issue? On top of this, not one of my formal complaints has been responded to. Absolute farce.
Payment for FIT not received
I have not received my FIT payment or statement due by the first week of March for the reading submitted 22-12-2022. I have also not received the customary email with the link to send my next reading. On phoning I was asked to send in a photo of my reading but was informed that I would have to wait until the next quarter to be paid and it would be backdated. This seems unfair when the December reading was acknowledged.
how do I email ovo?
I have spent hours with time being wasted trying to get through OVO. Eventually, got rhough to the call centre, they told me to call email@example.com But this is not true, as the email reply I get isThanks for getting in touch. At OVO, we always want to make sure our processes work best for you, so we’ve updated our contact channels. Unfortunately, the email address you contacted isn’t available any more.
I made an application for SEG payments in October last year. Despite several phone calls to Ovo as apparently the SEG section doesn’t have a direct line number I was promised a phone call back from SEG section on the 21st December which was a 4 week wait No call received.Has anyone else had this experience and any ideas as to what I can do?Thank you
£200 AFP- Will I get it for 2nd home?
HelloCan anyone clarify if 2nd home owners will receive this payment for each property / account. I've had a payment for the 2nd property but not for my own home.I do not want to put my situation on a webchat but please be assured that the property is required for a family member & is a non profiting financial drain.Thanks for any information Sincerely Vamatex
Economy7 - my peak charges are huge
I had 3 new Dimplex storage heaters installed to replace the very old ones. I understood these would be more efficient, but in fact they’re really expensive- often £20 per day to run a 1 bed home.I’m wondering if I’m using them correctly? here’s this months consumption- I thought the idea was to charge overnight, off-peak, and use this stored energy during the day??
£200 Alternative Fuel Payment - Confirmation & Expected Payment Date
Putting aside that it’s now 14th Feb - that this payment was promised by the Government in October and that we’ve had to pay for 2 oil deliveries since then - I’ve seen all the posts, links and replies about HOW the Alternative Fuel Payment will be paid (via OVO) and when the payments will start (6th Feb) … I know that I SHOULD qualify as we have no mains gas to the village - but I don’t know for sure that OVO know that. ( …surely this is something that could have been confirmed sooner ? - but, putting that aside too - we are where we are ...)The most recent update suggests that OVO now has a list of supply numbers (MPAN) for applicable households - so, how, and more particularly WHEN, will it be possible to confirm that our address is included on the list ? - and - assuming that we are on the list (we certainly should be) how much longer will we need to wait to actually receive the payment ?
Why can't I login into my online account, app or send reset password email?
Having major issues: I registered on the forums fine yet when I enter my customer ID and click on First Time Logging In or Reset Password, nothing is being sent to the email address I registered with..... I know that the Email is correct because OVO send me account updates to it...
How to work out gas readings and usage from M3 and kWh?
Hi. New to Ovo so just looking for some help to understand the readings below.It says:Opening reading on 7 july estimated 5157Closing reading as of 28 july (you gave) 5177Units used 221.15 kWh.Am I looking at this wrong because surely the difference between these readings is 20 not 221.15???
Wholesale prices coming down... Why aren't my energy prices coming down?
Hi Ovo Pricing team,I’m currently on a pay as you go model with the Simpler Energy plan. I will go back to a direct debit at some point, but not yet. I notice you were very quick to increase both standing charges and the KwH charge for both fuels on 12th December 2022. I am a single person living alone, do not to my knowledge use much energy, have turned the boiler flow temperature down and only have the heating on at 19.5 degrees for around 7 hours a day in total, but my total bill in December was £280 (including the £66 Gov discount!), whereas in December 2021 it was £143!! This is scandalous frankly. I’m aware prices have gone up, but not by 100%!! I know for a fact that the charges levied to consumers in other European countries, whilst they have increased, have done so in the order of 5-10%. How on earth do you justify what looks to me like larceny?! Moreover, I read in the Telegraph today that it is thought energy bills should cost some £500 less than initially feared in 2
OVO have lost my payment!?
OVO have lost my payment. I sent proof of payment ie bank statement showing paymentIt has now been over 6 weeks and they have not replied nor credited me with my payment Operator online assured me payment would show on my account in 5 days. That was two weeks ago£97.19 is a substantial amount to lose and I (who can) cannot afford to cover this Please help find this money. And credit my account please !!!!
Why have I lost smart half hourly usage data on Daily usage section of online account?
Daily usage says “No gas data available”. Monthly usage shows values for each day. Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.
Was moving out of OVO supplied home but the sale fell through - now my OVO account is closed but I still live there?
I was supposed to have moved home, but the sale fell through, contacted ovo via app to say I was moving, have contacted them 3 times now, a via Webchat, my old account is apparently stuck and needs special intervention, just received a email to confirm the account is closed, trided to open a new account with them and others but can't :-(
Show me where my government £66 Energy Bills Support Scheme payment gets paid into my accountTutorial
Your energy bill will show your Energy Bill Support Scheme (EBSS) payment into your account and also show it being refunded to your bank if you pay by direct debitThe first thing that users often see is the refundYour balanceRefunds (date) £66.00 out (£67.00 from Dec) This is a deduction from your credit total but that is not the full picture.You also need to look at your chargesCharges in detailbelow you will see confirmation of the Electricity and Gas (if you are dual fuel) and then further downEnergy Bill Support Scheme -£66.00 which is a deduction from your bill (a credit on your account). Both the refund and credit equal out and leave you with your EBSS payment in your bank. You can of course pay this into your energy account or use on something more needed. You may need to look across earlier monthly charges to see the full picture for a specific month’s billing.If you are a Pay As You Go (PAYG) customer, the scheme is slightly different, sending you credit vouche
random day charge of high usage resulting in a high cost???
I have recently been switched from SSE to OVO. I just looked at my bills via the app. Most days I spend between £2 to £5 in usage. I’ve just had a look at my bill for February and I have a random day on the 1st February where I’ve been charged £250 for the days usage claiming I’ve used 779.6 kwh. I was wondering if this is an error? And also how do I go about fixing it. thanks
SSE Migrated Customer without power to half my house- Need 3 Phase meter!
Is there someone that is based in the UK that can help??I have been without power to 50% of my house for 9 months. I have moved across from SSE to OVO. 9 months ago I requested a change from single phase to 3 phase. The DNO made the changes and I have been running on a temporary single phase waiting for the meter to be installed.I have had 7 incorrect or cancelled appointments but every time promised by the meter appointment team (overseas) that is resolved and I just need to wait 28 days.I have no idea how to resolve. I have raised complaints with the regulators and SSE/OVO, but have been unable to speak to anyone else other than a call centre in the Philippines that read a script ….Can someone please help!!
SSE didn't update my meter details after my Smart Meter was installed AND my address is wrong on the national database!
I’ve had endless problems with my new smart meter installed by SSE since June. There has been so many emails, tweets, escalations to the smart team, escalations to the complaints team and I finally thought it was going smoothly until this week when my account changed to OVO. The new OVO app welcomes me at flat 105 which is where I’ve lived for 20 tears and where SSE have billed me and sent all documents and emails to, but on another part of the OVO app it says flat 104 but my personal details on the appsays 105 so I tried calling all day yesterday so tweeted. Now OVO have told me that 105 doesn’t exist and my account is registered to 104. Just so you understand, flat 104 DOESNT EXIST. It never has. My neighbour is 103 and I’m 105. OVO tell me my meter is registered to flat 104 on the National database and that it is run by a third party not energy suppliers. It doesn’t make sense that on the OVO app it has my address as 105 and on another part of the app it says 104. OVO say they w
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