All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
- 550 Topic threads
- 13,759 Comments
I have a 2 yr fixed dual fuel contract finishing on the 29th Sept.The fixed deals for the same from Ovo have been reduced slightly in the last week, but are still higher than some other suppliers and above the price cap rates that come in on 1st Oct.Shall I wait to see if OVO will reduce again for fixed deal, go onto standard variable, go onto standard variable for a short while and then get a better fixed deal?
Updated on 01/09/23 by Abby_OVO Still having to submit your traditional meter readings every month? There’s an easier way to make sure your account is up-to-date. You may have heard, smart meters are pretty smart. Not only do they send us your readings automatically, they’re also a vital tool helping us de-carbonise the energy grid on our journey to Plan Zero. So how can you go about getting one installed? The easiest way to get the upgrade booked is via our booking platform here, or by logging in to your online account or OVO app (download for Android or iOS). If there’s appointments available in your area, you’ll see this message on your Homepage. Exact appearance may vary Interested in arranging an engineer’s visit? Click ‘Book Now’ to access our online booking form. Exact appearance may vary This online booking form asks a couple of details about your home and current meter setup, enter these detail and click ‘Next’ to see the possible appointment slots currently available. Exact a
Hoping someone here can help because this has been an on-going battle since before OVO took over SSE and it’s gotten progressively worse recently. I live in a house that’s meters haven’t been checked, inspected, whatever since at least 1993. I have two meters - one for my storage heaters and water tank, and one for standard electricity. I’ve been trying to get this changed to either a smart meter if available OR just a standard single meter with a day or night rate. I have email chain(s) going on with SSE/OVO (One email chain is using @sseenergyservices.com and the other is @ovo.com hence posting here) that I seem to just be going around in circles. I finally got through to the Electric Heating Team (EHT) about two weeks ago who changed me onto a single rate THTC tarrif, so both my standard and heating meters are at the same rate - but based on the readings that I’ve been providing, it’s still nearly 500 a month just for two storage heaters and a water tank.Has anyone else had probl
Updated on 25/08/23 by Abby_OVO Got a smart meter installed but noticed we’ve estimated your usage on your latest monthly summary? There’s a chance we could be experiencing communication issues with your meters. The first place to check what’s going on with those smart meters is your online account or OVO app (download for Android or iOS). You’ll know something’s up if you see this message on the Homepage. Exact wording may vary This message will appear if we haven’t received a reading from your meter as expected for at least 5 days. Hopefully this is just an intermittent issue and the meters will get back in touch with us soon. In the meantime it’s worth submitting a meter reading a few days before your next monthly summary is due. To take a reading you’ll need to go to the meters themselves (this won’t be viewable on the In Home Display unfortunately). For SMETS1 ‘Secure’ smart meters: There’s a slight difference between the the S1 meters we installed. To take a dual (day/night) rea
Updated on 14/09/23 by Abby_OVO OVO Energy Tracker is here to help cut carbon Last year we celebrated Earth Day by introducing Energy Tracker: our new carbon-cutting, money-saving product packed with ways to help members on the journey to Plan Zero. It’s available now to every OVO member at no extra cost, and can be found in your account menu next time you log in. Please check this out when you can, and come back here to tell the community what you think! You can use it to see your home energy carbon usage (and how it compares to similar homes), the carbon forecast (when in the next 48 hours are the best/worst times to use energy in terms of carbon output), and to see a weekly breakdown of your energy use, all backed with tips and advice to help reduce waste, cut carbon and save money. (Note: Some of the features may require an eligible smart meter and/or to ensure that meter is reporting to us half-hourly.) Energy Tracker also exists as a monthly email packed with info and tips, wh
Hello all, looking for some advice - the app and website keep taking me round in a loop when I try to tell them I’m moving next week- just round and round the help page and another page saying to click contact us… which takes you back to the help page with no way of contacting them online. Any ideas?
Updated on 17/08/23 by Abby_OVO Your guide to checking the accuracy of your meter: How to carry out a Creep Test, a circuit check and book a Meter Accuracy Test (MAT) Have you noticed an unexpected change in the amount of energy your meter’s clocking? Are you worried that it might not reflect what you’re actually using? We’ve made this guide to help outline all of your options so you can be confident that everything’s working as it should, and you’re only being charged for what you’re actually using. My bill is higher than usualFirst things first, it’s always worth checking that your charges are based on actual readings rather than estimated readings. You can view the latest statement on the ‘Billing history’ page of your online account or OVO app (download for Android or iOS). Exact appearance may vary ‘Download this bill’ or ‘View details’ to see if the reading is estimated (hint: it will say estimated next to the reading if this is the case). By checking the reading on the me
Hi everyone,Getting desperate for help now. Ovo have last month billed me almost £3000 for a 3 month period back in 2020. I have a separate final bill received back in 2020 which shows as paid, in fact it actually shows a credit balance.They are now persistently threatening me and chasing for the £3000 which I clearly don’t owe them.I have phoned multiple times, I have emailed them as per their complaints procedure (on 18 July) I have also whatsap’d them. I’ve had no response to my email; when I phone they say it will be sorted; in whats app they give up.How on earth do I get the complaints team or frankly anyone at Ovo to actually address this issue please?Thank you for any advice..
Get support for your energy bills with our payment support tool If you need some support paying your energy bills, we can help find a solution that works for you. We’re committed to making your energy expenses more manageable. This tool is open to both Direct Debit customers and those who pay on receipt of their bill. This could be making a one-off payment, setting up/increasing your Direct Debit or creating a payment plan, which spreads the cost of your energy to make it more manageable – letting you pay a little bit at a time. How can the tool help me? We offer a range of options tailored to your unique financial situation. By working together, we can find the right payment plan or arrangement that fits your budget, allowing you to pay off your energy bills in a way that's comfortable for you.We understand that money and bills can be difficult to talk about. Rest assured, all the information you give us is treated confidentiality. Plus, the entire process can be completed online, sav
Why are the collections department contacting me over my final bill despite a payment plan already being arranged?
We moved house back in May and ended up with a large final bill of £350. I spoke to Ovo and we agreed a payment plan to chip away at the debt for the next 12 months. I was told to set up a standing order which I did, and the money that is sent to Ovo is taken each month off the outstanding balance. Despite this payment plan they continue to bombard me with emails, calls and texts asking me to pay the bill. A few weeks ago when I managed to speak with someone they put the account on hold but only for 30 days. I’ve now had a notice of default which will impact my credit rating. Normally agreeing a payment plan would stop such action. Do Ovo work differently? Thanks
Are there different rates for OVO customers on the Simpler Energy plan who pay by direct debit compared to those who pay on demand? I have seen a few posts that mention paying by direct debit is cheaper by approximately £200 per year, but does this apply to OVO or is this in reference to other suppliers? I currently pay by direct debit but nowhere on my bill does it state that there is a discount for paying by direct debit. I understand that bills are higher in winter than summer, and that charges have increased. I have factored this into my workings. I am not interested in OVO helping me to budget as I am able to do this myself. I just want to know if there is a financial penalty with OVO for customers on the Simpler Energy plan who cancel their direct debit and pay bills on demand. For information, I have smart meters for Gas and Electric, so readings are automatically sent monthly and my OVO account is currently over £1000 in credit. Many thanks in advance.
Good evening,I just received my Sep bill and this time, being concerned about the amount I did some digging.I compared to last year bill when my metered volume was 30 and the kWh units 346This year for a 29 metered volume I have been charged 948 kWhIs this possible? My direct debit have gone up 3times since a year ago.My calculation: 29x40(CV) x 1.02264 / 3.6 = 329kWh.I have opened a query with OVO still waiting for a response.Anyone else in the same situation? ThanksAlice
For the last 3 months our gas bill seems to be increasing huuuugely. For £80 usage to £200+ usage in a month! Nothings changed though. I thought I'd analyse the invoices a little closer and it looks like we're being charged 10-12 times more than we've actually used. This has been ongoing since we were moved from to Ovo 14 months ago. I've tried on chat to discuss but they were useless so we'll have to call between 9am and 5pm on a weekday. Not handy for people who work those hours! Can someone take a look at the screenshot in the feed to double check I've not read this incorrectly? I've checked the electric and what's been used is what has been billed.
Hello is there anyone who can point me in the right direction of assistance getting my account sorted as being charged high estimated billing when property was empty and no one is listening.!! Wrote a complaint letter with no response, tried online chat and got nowhere. They are refusing to accept photos of meter, now had smart meter fitted and still not got anywhere as threatening to increase direct debit again on estimated readings! thanks
Huge usage showing online and on app after I submitted a reading - is this because of the reading dispute?
The usage on my app is telling me in September I’ve used as much kw|h as I do for the whole year. OVOare telling me it’s a bug but at the same time trying to increase my DD. Also apparently they can’t see it on their computers. I’m very concerned this is going to cost me money.
I noticed that I was charged electricity during the 5 days outage as the smart meter sent the same data daily as the last day we had power, so I ended up paying almost £2 a day for a service I did not receive, SSE paid compensation for the inconvenience, and the girl I spoke to seemed to indicate that the compensation also included and payment we would have made for electricity not supplied - this seems wrong and separate issues as this means folks with smart meters paid a daily rate for the electricity they did not receive and those without smart meters didn’t. seems wrong - OVO must have received tens of thousands from lots of customers for a service not provided - I want to take this up with Ofgem and it is not a fair practice
Hi,This might get long.We recently discovered a huge underground water burst that apparently had been leaking for about half a year. Our water bill only comes twice a year so it wasn’t noticed quickly at all. We fixed it within 10 days of noticing it.We had been having trouble with our gas meter readings. The smart meter stopped sending automatic readings, and when I attempted to put in manually, it kept saying “error” or that the number didn’t match with our previous reading. I called SSE (before the merge) and they also said it was abnormal but didn’t do anything to help solve. I called about once a month because I couldn’t submit a reading. I now know this is because of the water leak.Our account shows that during those 6 months of big water leak, we used 100,000 or even 200,000 kWh of gas. This a huge amount that obviously wasn’t being actively used. Before and after the leak we were using maybe between 10,000-12,000.Our gas balance shows over £4,000 for only 6 months. Again, this
Unbeknown to me on September the 28th my Indra Pro ceased to send information to OVO. I went away on that day having charged up my car fully.Estimated 9kW on my return on 4th October the car took 26kW est. on 4/10 and 0n 9th est. 50kW, 10th 20kW, 11th 27kW and 12th 18kW.I went onto my OVO account and it said they had a problem collecting OVO anytime info. No charges shown on my account. I then opened app.indra.co.ukthis said my charger was not working and to contact Support.(Charged EV) By the way I have had no need to look at the K page as my charger was working perfectly as far as I was concerned. I spoke to a very helpful chap (senior support) who told me that they had lost the 4G contact with my charger and after a while he managed to reconnect and later that day info started flowing.Problem, no info on amount used during the lack of connection, nothing showing at Indra or OVO. My estimate of amount used is based on my daily readings to OVO via my smart meter and subtracting the n
My elderly mother, who is fast approaching 97, recently received a demand, from OVO, for immediate payment of her account or, she was liable to receive a visit from the bailiffs!As she does not have access to the internet, she signed up, with OVO, to receive paper bills.The previous bill was received in, or around, May 2023. She has received no communication since. Why is this?As I've stated, she's almost 97 & lives independently. She does not have a mobile phone, computer, or internet access. Even if she had the latter, she'd not have a clue how to use it!! Where have paper bills gone?Do OVO care or even give a jot about their elderly customers?
Already have an account? Login
Log in to the OVO Forum
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.