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Nareen
Rank 1
August 9, 2025
Solved

Receiving a link to open an account

  • August 9, 2025
  • 4 replies
  • 157 views

I recently moved into an apartment. The previous tenants used OVO Energy and I would like to use them too. I have submitted my email address and have done so repeatedly, but no link has been sent to my email. How can I get urgent assistance?

Best answer by Blastoise186

Hi ​@Nareen ,

You need to set up an account in your name first. Please try https://switch.ovoenergy.com so you can get started.

You’ll be able to set up online services once that’s done.

Thanks for understanding

4 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
August 9, 2025

Hi ​@Nareen ,

You need to set up an account in your name first. Please try https://switch.ovoenergy.com so you can get started.

You’ll be able to set up online services once that’s done.

Thanks for understanding

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N
Rank 1
NareenAuthor
Rank 1
August 9, 2025

Thank you for your response. That issue I'm having is, I am trying to set up an account, and I have submitted my email address as requested, but after several attempts, I have not received the link in my email, and I have checked my spam too

BPLightlog
Super User
BPLightlogSuper User
Super User
August 10, 2025

Not sure which part is failing for you but here’s a full guide. 

 

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
August 11, 2025

Hey ​@Nareen,

Sorry for the issues you’re having, 

Have you followed the steps outlined in this topic:
 

Not sure which part is failing for you but here’s a full guide. 

 


If you have, but you aren’r recieving your welcome pack, I’d advise reaching out to the support team so they can look into this further for you. 
 

Setting up an OVO account

 

Decided to fix in to an OVO plan or switch to another supplier? Either way we’ll need to set you up an OVO account. 

 

Even if you’re planning a next day switch, setting up an account with OVO can help the switch progress smoothly and be sure you’ll receive an accurate statement covering the time between your move-in and your switch away.

 

If your new home is supplied by OVO, you can call our Support Team on 0330 303 5063, we’re open Monday- Friday 9am to 5pm. Or, if you’d prefer to do it all online you can sign up here. 

 

Once you put in your new address details the website will recognise we already supply your new home and give you a quote based on the usage figures we have for the property. 

 

 

Managing your account online

 

Once you’ve received that ‘Welcome’ pack, head on over here to log in to your sparkling new OVO online account. The same great online features are also available on the OVO app (download for Android or iOS).

 

First things first, you’ll need to request a password reset email, you can do this by clicking ‘first time logging in’. You should then receive an email to your registered email address (don’t forget to check that pesky junk folder). Click on the link in the email to get a password setup - be quick though the link will expire in 30 minutes.

 

Password set? You’re in.


Please keep us posted with how you get on.  

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd