As others have noted elsewhere, I am building up a considerable credit balance as my Charge Anytime credits are not being taken into account when calculating my monthly direct debit. About 70% of my electricity goes into charging my EV. The advice from OVO is to claim refunds as necessary. However:
- The help article says You can ask for a refund if your balance is in credit with at least a month’s Direct Debit amount. My current credit is very nearly double my monthly payment.
- When I try to claim the refund, I get We’re sorry we can’t give you a refund today. I meet all the criteria but it says we recommend keeping at least 3 months’ worth of Direct Debit payments as credit.
There’s a mismatch here. I hope somebody from OVO can explain and, I hope, correct.
