Switching to a new plan during fixed term contract? Will I face an exit fee?

Thanks.  It looks like I can switch without paying a fee from August 28th so it might be worth hanging fire until then.  I don’t believe rates will change again until October.

I’d rather not go onto another fix though as I have had shocking service from OVO and plan to go to a different provider when it is feasibly possible when they sort out the complex metering fiasco.

• Your current rate won’t change until you get to the end of your contract.
• Fixed-price rates you might fancy are always changing; sometimes you have to be really quick to grab a favourable-looking one before it disappears.
• The rates for the Standard Variable Tariff will indeed change on 1 October. It’s widely expected that the average will increase by about 10%.

Im on a fixed rate, exit fee it says is only applicable if i leave ovo.

My bill says I can get a cheaper rate and to switch press here, I press it and I can see no way of switching tariffs on line....

Hi ​@alinbongo54 ,

You can only renew online if you’re in the renewal window. Otherwise, please call the Support Team on 0330 303 5063 and someone can do this over the phone for you.

I have 30 days left of my fixed term contract, when comparing it came up that no exit fees to be paid because I was within the time, so I switched, check my ovo account and it showed contract end date was now 31st july, £50 exit fee on electric & gas see attachment, I phoned ovo customer services, she said that I had to pay the fees, I rechecked and phoned again, this time I was told that I do not have to pay the exit fees, she confirmed it with an email. 

confused or what😀    

When you say that you switched I assume that you mean to a different supplier?
(Which would explain why your plans is now ending at the end of July and not at the end of August).

Confusion yes, but to me it sounds that whoever processed your switch made an error.

As I understand it the computer process for switching to another supplier (or indeed for switching early to a different OVO tariff) has the exit fee(s) included by default and the agent doing the switch has to cancel the exit fee(s) when appropriate.

I’m guessing that whoever did your switch just assumed it was a normal switch and didn’t realise you were in the end period of your fixed plan; so they didn’t click the button to waive the exit fee?
(Or they did know but just forgot to click the button?)

You say that that has now been corrected, as it should be, and that message from ‘Charlotte’ confirms it will not be charged. 😊

PS. My current plan also ends at the end of August (I’m staying with OVO and I’ve already signed up online for another year which will start the day after on 28th August).
Because I’m in the end period then where mine did previously show an exit fee it now clearly shows that no exit fee applies. eg if I change my mind before the new one starts on Aug 28th and switch supplier instead then there will be no exit fee.
 

Nukecad

The firm that I switched to are 3.5p a KW cheaper, and 14.3p standing charge cheaper than the LOYALTY offer from OVO.  Thats a lot of difference.

I had noticed that both my current Fixed Loyalty, and the new one that will replace it are have a much lower SC than rhe rates you posted above.

Of course rates do vary depending on where in the country you are, and on exactly when you fix. OVOs fixed rate offers changed on the 24th and had changed again when I checked this morning.

Standing Charges are predicted to rise quite a bit when the Ofgem cap next changes.

You have to go with the best fix that you can find to suit you at rhe time.

I only found one elsewhere that might save me about £1 over the next 12 months. It was a ‘small name’ supplier which also went against them in my decision.

PS. You are still welcome here after you switch , it's a general help forum for energy matters and not just for OVO customers.

Nukecad  My OVO quote was yesterday before I started looking elsewere.

Fair enough if you are willing to take the risk with what is a fairly new supplier.

After all it's not that long since OVO was the new kid on the block.

Everyone has to start small and hopefully Fuse have done their sums and are not undercharging.

(PS. I'm sure you know that small/new supplies undercharging and so going bust a few years ago is one reason why Standing Charges rose, we are all now paying for their company failures).

Personally I would take some convincing to go with a ‘newbie’ supplier.

Nukecad  I’ll let you know in the future if i’ve dropped a clanger 🤣🤣