My account

My new SMETS 2 meters were installed in mid September.  Since then, there has been no change in my account page.  The last entry there was that my electricity and gas were to be supplied from 5 May.  My smart gas meter does not appear to be sending any data, I’m only getting a feed from the electricity meter.I would like an idea of my usage, given the state of the fuel industry at the moment, I would at least like to have an idea if I will be in for some nasty surprises downstream. 

My apartment is on electricity only! why my electricity  heating using 10KW to run in 50 minutes! It cost me 4£ to run for only 50 minutes! 

Switched away from OVO back in June. In July the final bill was provided at £0.14 in credit on the 18th of July.On the 31st of October I recieved an email saying that a bill was outstanding and that it needed to be paid otherwise my credit score could be affected. The bill is £36.52 from the 18th of July, in direct disagreement with their first bill.Its been 3.5 months and now we owe them. I cant see why a charge is on the account, as we switched provider so arent on OVO to get a charge in the first place.On the 31st of October I emailed hello@ovoenergy.com and got the automated:Thank you for getting in touch.You should get a reply within 48 hours. At busy times, it can take a little longer to reply. Please know that we’re on the case and there’s no need to get in touch again. After getting no response, I sent the email to complaints@ovoenergy.com on the 6th of November. Its now the 11th of November, and I havent had a reply, but another email. Your OVO account: you have an outstanding

I’m reading a few recent posts on another group that OVO have stopped offering E10, and are now offering E7/E8 or E9, I’m aware that until recently OVO were the only supplier offering E10, can anyone else confirm this. Bit baffling as technically E9 and E10 are very similar - but obviously E9 has 1 hour less, are OVO just looking to save some money?

HiHas anybody else received an email proposing an increase in Direct Debit on a fixed rate deal with 14 months to run

I posted a question on here recenyly entitled “constantly changing direct debit”. It had responses and comments. I have the emails and notifications on this page to indicate it existed. I have gone to read further replies and theres an error page “page not found” and on my profile it shows I havent started any threads. Please explain why its been removed as now highly suspicious of this forums management. I dont believe any rules were broken. 

How much do OVO change to have meter tails upgraded from 16mm2 to 25mm2?

I have built up a few hundred pound in credit - can I use this to lower my direct debit rather than applying for the payment to be sent to me?

I received a frightening letter from Ovo stating I had an overdue balance that was transferred to LCS debt collection agency despite me paying my final bill 3 years ago. They said I had been identified through a trace with Experian and it’s for almost 300.I have been paying my final bill via monthly direct debits but this bill is completely separate to me- not linked to my email or number and for after I vacated the property. I have spent 5 hours back and forth over the last few days and have had extremely frustrating calls with the South Africa customer service who keep telling me to call the debt agency. What concerns me is I am on the verge of getting my first mortgage and my anxiety and the stress of this is sending me over the edge. I have emails from my landlord to state that I had vacated and also emails from my employment at the time as I relocated and was in new work accommodation but originally the property was managed by an estate agent and I had a tenancy but the landlord t

I today noticed a big difference between an email that said I had a £1,169.70 credit and my App account now saying I owed £513.27. i don’t get the estimate issue as have a smart meter, that is what they are for, no? But here’s the kicker, I now have an email today (11/6) saying why. The email says they are not allowed to go back more than a year and they calculate they charged me £2,746.40 instead of £4,059.32 (£1312.92 undercharged). it seems because I was overpaying (and took a credit of £1,000 on 26th June 2024) my balance was £3,982.55 in said period so they would credit me the £76.77 shortfall only. Surely penalising someone for having too much credit is against the spirit of Ofgem’s rules. I have budgeted a certain amount of money and suddenly i am being charged an extra £1,236.15 (45%) for a period that expired over a year ago.  If I had merely paid the minimum amounts or taken that £1,000 16 day earlier then I would be £1,000 better off. That’s got to be wrong

So whilst i was away the My OVO app showed i was burning 30p a day of gas. Now i use NEST so i turned the thermostat to off before going I have no other gas appliance so unsure what to-do, i have OVO smart meters so could they be sending false data?

Variable Direct Debit is when, at the end of each billing cycle, the actual full amount of your bill is taken from your bank account by Direct Debit This means that you never build up any credit with OVO, but keep the benefits of paying lower standing and unit charges when compared with Pay on Demand customers. It, of course, means that, for most people, bills will be higher in winter than in summer months. MANY energy companies offer this as an option. Personally, I would not choose this way to pay my bills because, being a pensioner, I am on a fixed income so prefer a similar amount leaving my bank account each month that covers my yearly energy bill. However, I wonder how many who choose the “Pay on Demand” option (Standard Credit) would prefer to pay in this way if it meant lower standing and unit charges? 

For the last few years I have been convinced that we were being grossly overcharged in comparison to the amount of electricity we were using. I contacted SSE to ask them to investigate but they repeatedly told me that my bills were what would be expected. Eventually, I got them to install a check meter but they never came back to remove it, so it was removed when we had a Smart Meter installed in July. When I compare the next three months with the same period last year, it is almost half what we paid then, yet our electricity usage pattern has not changed since then.I would add that we have a 12kWh wind turbine, now re-wired through the Smart Meter, and I can’t help but wonder if it was not correctly wired into the previous domestic meter, so that it was not offsetting our usage.Does this sound feasible to others and, regardless, how do I get OVO to finally take me seriously regarding these years extortionate electricity bills? 

I have 4 Dimplex Quantum storage heaters in my rented local authority 2 bed end terraced house. Gas was removed in favour of these supposedly greener and more efficient heaters. Truth is they are way too expensive to run. My home is small and thankfully well insulated. However, if I were to run all four, I’d be roughly £600 per month…Yes, Per Month. So, I only have the one in the kitchen on as it’s a tiny kitchen and the heat from that keeps my living room ticking over. I bought two electric panel heaters, one for my living room and one at the bottom of the stairs. The latter heats all the way upstairs. They are far easier to control, whereas the storage heaters are useless. No heater in the bathroom, so I have a low energy electric towel rail which is pennies to run. But, depending on how long I have the panel heaters on, I can easily run to £14 per day. I’ve tried it when we have really cold days. I was told that the storage heaters need to run on economy 10, which they are. But, the

I seem to have an upgrade charge on my bill for last month (oct to Nov). I have signed up to the smart ev charge but surely that’s being paid for in the nov to dec bill?     

I want to know what to do as my payment was ment to be taken on the 22nd but has not. And when I look at my account it say bill pending 

I have been with OVO for many years and have always used their calculations to ensure that my monthly payments are sufficient to ensure that I will always remain in credit throughout the term of the contract, adjusting my payments accordingly. Out of the blue I have just received an email from OVO telling me that they are increasing my monthly payments by an additional £25.00, which they say is calculated to ensure that I have a month’s credit in my account by the end of the contract term.  I can understand that they do not want me to finish up owing them money but a whole month’s amount of credit seems excessive and unnecessary especially when, as far as I am aware, they have never asked me to do that before. Why now?

I am currently an ovo customer on economy 7.  How do I change to economy 10? 

I am on 30 min smart reads and have an ovo app. Can I  still set up "usage checker" on their apps/online? if so how??i cant find it or the questionnaire on main household appliances. thanks MrB

My account is over £1200 in credit, but when I have applied for a refund online I'm being told I can't do this until further metre readings and the next statement. This isn't legal - anyone else had this problem?

Until last Monday (21st Oct) my meter reading history was available to three decimal places, but now only integer values are being shown. Is this a glitch or a permanant (yet irritatingly inconvenient) system ‘improvement’?

I have always been aware of the Balance showing on the Homepage of the OVO Website and the Credit showing on my monthly billing. At he beginning of Setember the credit showing after my new bill was £67.53 but the balance showing on the homepage was £104.65. Since I have been aware of this for some time I took a screenshot of my homepage for proof. At the beginning of October my credit was £65.41 with my balance showing the same. They have now been realigned with a subsequent loss to me of £35.00. I confirmed with an OVO advisor yesterday that others had also noticed this so I am posting this to make others aware of this irregularity. I have a complaint outstanding with OVO but not answered. Has this happened to other OVO customers.?

I have just read this passage about FACs in another thread: “… my own experience shows that [the future annual consumption figure] is being based on, (or at least being adjusted based on) actual meter readings. I could see my FAC for gas changing (reducing by large amounts) within minutes of submitting a new meter reading.”This is what is supposed to happen, if I understand the wording here: Usage projection is a figure produced by our billing system, that uses smart meter readings (if available) to project the usage for you over the next year.We clearly have a two-tier system: an ineffectual one for smart meter customers, and another better one for everyone else. Those who submit manual readings 'see their FAC changing within minutes.' Those of us with smart meters are apparently subject to a system which can take months to adjust the FAC to actual usage, despite having meter readings recorded automatically every day.My own (electricity only) FAC got stuck last year after a meter adju

I only have one active account for my new address, but two closed accounts from previous addresses still show up when I log on. How do I delete these please? Thanks!

Why has my standing charge gone up from:24.61p per day in 2022 to43.39p per day in 2023 to60.31p percday from 1st April 2024?This is way higher than inflation.