My account

Hi all, I'm extremely vulnerable person. I'm scared of everything. I've been using my gas boiler more than usual, especially since I've had the winter payment help from the government, to have on heating and more baths. It's basically doubled my normal usage I'm TERRIFIED that when I send my readings (not a smart meter and I give monthly reading), they'll ring me and say it's too high and come and remove my gas meter and replace it as they'll assume it's faulty, but it's not, I've been checking every day.I can't have disruption or be without gas.  😓

Good afternoon,According to my ovo bill, I’m on the following tariff:Simpler Energy - Economy 10 My property is an all electric flat, originally supplied by SSE but subsequently transferred to OVO.I have always been on economy 10. I have a smart meter, which was fitted by OVO. To ensure that I’m not getting fleeced, I want to check: the hours of the day that are deemed off-peak the price rates being applied to the off-peak and peak hours.How can I check the above? thanks in advance

My local area had its gas supply upgraded by northern gas from old pipes to new and when they did this they ran new gas pipes up to every property and capped them. If you used gas they attached your meter and everything was uncapped and back to normal.We do not use any gas in our property so our supply is capped outside our property to an empty white box.we still have the meter we always had inside the property but its not connected to a supply or any appliances (ie cooker, heating) it just sits there doing nothing.i spoke to someone at Ovo and they wanted £80 to remove it even though it’s not connected to any supply, so we left it in as the standing charge is about the same.We are at the end of our contract with OVO now and we will save money if we change supplier.My questions are....do I still have to pay for both gas and electric with the new supplier?Who does the redundant meter belong to when we do change?

My new SMETS 2 meters were installed in mid September.  Since then, there has been no change in my account page.  The last entry there was that my electricity and gas were to be supplied from 5 May.  My smart gas meter does not appear to be sending any data, I’m only getting a feed from the electricity meter.I would like an idea of my usage, given the state of the fuel industry at the moment, I would at least like to have an idea if I will be in for some nasty surprises downstream. 

I posted a question on here recenyly entitled “constantly changing direct debit”. It had responses and comments. I have the emails and notifications on this page to indicate it existed. I have gone to read further replies and theres an error page “page not found” and on my profile it shows I havent started any threads. Please explain why its been removed as now highly suspicious of this forums management. I dont believe any rules were broken. 

How much do OVO change to have meter tails upgraded from 16mm2 to 25mm2?

I have built up a few hundred pound in credit - can I use this to lower my direct debit rather than applying for the payment to be sent to me?

I received a frightening letter from Ovo stating I had an overdue balance that was transferred to LCS debt collection agency despite me paying my final bill 3 years ago. They said I had been identified through a trace with Experian and it’s for almost 300. I have been paying my final bill via monthly direct debits but this bill is completely separate to me- not linked to my email or number and for after I vacated the property. I have spent 5 hours back and forth over the last few days and have had extremely frustrating calls with customer service who keep telling me to call the debt agency. What concerns me is I am on the verge of getting my first mortgage and my anxiety and the stress of this is sending me over the edge. I have emails from my landlord to state that I had vacated and also emails from my employment at the time as I relocated and was in new work accommodation but originally the property was managed by an estate agent and I had a tenancy but the landlord took it over. I o

I today noticed a big difference between an email that said I had a £1,169.70 credit and my App account now saying I owed £513.27. i don’t get the estimate issue as have a smart meter, that is what they are for, no? But here’s the kicker, I now have an email today (11/6) saying why. The email says they are not allowed to go back more than a year and they calculate they charged me £2,746.40 instead of £4,059.32 (£1312.92 undercharged). it seems because I was overpaying (and took a credit of £1,000 on 26th June 2024) my balance was £3,982.55 in said period so they would credit me the £76.77 shortfall only. Surely penalising someone for having too much credit is against the spirit of Ofgem’s rules. I have budgeted a certain amount of money and suddenly i am being charged an extra £1,236.15 (45%) for a period that expired over a year ago.  If I had merely paid the minimum amounts or taken that £1,000 16 day earlier then I would be £1,000 better off. That’s got to be wrong

So whilst i was away the My OVO app showed i was burning 30p a day of gas. Now i use NEST so i turned the thermostat to off before going I have no other gas appliance so unsure what to-do, i have OVO smart meters so could they be sending false data?

Variable Direct Debit is when, at the end of each billing cycle, the actual full amount of your bill is taken from your bank account by Direct Debit. This means that you never build up any credit with OVO, but keep the benefits of paying lower standing and unit charges when compared with Pay on Demand customers. It, of course, means that, for most people, bills will be higher in winter than in summer months. MANY energy companies offer this as an option. Personally, I would not choose this way to pay my bills because, being a pensioner, I am on a fixed income so prefer a similar amount leaving my bank account each month that covers my yearly energy bill. However, I wonder how many who choose the “Pay on Demand” option (Standard Credit) would prefer to pay in this way if it meant lower standing and unit charges? 

For the last few years I have been convinced that we were being grossly overcharged in comparison to the amount of electricity we were using. I contacted SSE to ask them to investigate but they repeatedly told me that my bills were what would be expected. Eventually, I got them to install a check meter but they never came back to remove it, so it was removed when we had a Smart Meter installed in July. When I compare the next three months with the same period last year, it is almost half what we paid then, yet our electricity usage pattern has not changed since then.I would add that we have a 12kWh wind turbine, now re-wired through the Smart Meter, and I can’t help but wonder if it was not correctly wired into the previous domestic meter, so that it was not offsetting our usage.Does this sound feasible to others and, regardless, how do I get OVO to finally take me seriously regarding these years extortionate electricity bills? 

I have 4 Dimplex Quantum storage heaters in my rented local authority 2 bed end terraced house. Gas was removed in favour of these supposedly greener and more efficient heaters. Truth is they are way too expensive to run. My home is small and thankfully well insulated. However, if I were to run all four, I’d be roughly £600 per month…Yes, Per Month. So, I only have the one in the kitchen on as it’s a tiny kitchen and the heat from that keeps my living room ticking over. I bought two electric panel heaters, one for my living room and one at the bottom of the stairs. The latter heats all the way upstairs. They are far easier to control, whereas the storage heaters are useless. No heater in the bathroom, so I have a low energy electric towel rail which is pennies to run. But, depending on how long I have the panel heaters on, I can easily run to £14 per day. I’ve tried it when we have really cold days. I was told that the storage heaters need to run on economy 10, which they are. But, the

I seem to have an upgrade charge on my bill for last month (oct to Nov). I have signed up to the smart ev charge but surely that’s being paid for in the nov to dec bill?     

I want to know what to do as my payment was ment to be taken on the 22nd but has not. And when I look at my account it say bill pending 

I am currently an ovo customer on economy 7.  How do I change to economy 10? 

I am on 30 min smart reads and have an ovo app. Can I  still set up "usage checker" on their apps/online? if so how??i cant find it or the questionnaire on main household appliances. thanks MrB

My account is over £1200 in credit, but when I have applied for a refund online I'm being told I can't do this until further metre readings and the next statement. This isn't legal - anyone else had this problem?

I only have one active account for my new address, but two closed accounts from previous addresses still show up when I log on. How do I delete these please? Thanks!

Why has my standing charge gone up from:24.61p per day in 2022 to43.39p per day in 2023 to60.31p percday from 1st April 2024?This is way higher than inflation. 

Hiya ive recently gone to pay monthly and need to set up dd

I need to cancel my smart meter installation booking for tomorrow but the online links don’t work either via the booking email that was sent OR via the OVO portal. OVO phone lines are also shut. Have emailed hello ovo email address hoping that might do the trick. Any other ways of getting this cancelled given the online links don’t work? Thanks  

Does anyone know if, or when, OVO  will be offering cheap night electricity tariff for domestic consumers using solar panels? Other than moving to Economy 7

How long does a refund usually take to clear in your bank after the balance has been removed from your account? 

I recently submitted a gas meter reading, only to get hit with a £650 bill. At first, it appeared to be because OVO had estimated the wrong gas meter reading when I moved into this house 6 weeks ago, but now I gave them the correct meter readings from move in day, and yet my balance is still way high. I did all my own calculations using the standard conversion methods, and my gas bill should be £206 but they’ve actually billed me £552 since 27 Nov. Crazy. Thing is, I have a very old (90s) imperial meter that measures in cubic feet (not even x100 cubic feet!). It’s a relic haha! When I check my bill, the reading I gave them shows on there as 914.000. The reading I actually gave them was 0914. Can somebody who knows more about how they deal with old imperial meters confirm that this is a correct read as it should appear on the bill? Or have they somehow messed up my billing by thinking I’ve got a newer meter? I was due to have one installed but they couldn’t do it on the day. I can’t thi