All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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I am £40.08 IN CREDIT which means you OWE ME, as you can see below, yet the email and the bill imply that I have to pay this off within the 14 days. What sense does this make? Are you even testing what you send out to clients?
I've just had new smart meters installed - Why can't I see this and my usage data reflected on my account?
My new SMETS 2 meters were installed in mid September. Since then, there has been no change in my account page. The last entry there was that my electricity and gas were to be supplied from 5 May. My smart gas meter does not appear to be sending any data, I’m only getting a feed from the electricity meter.I would like an idea of my usage, given the state of the fuel industry at the moment, I would at least like to have an idea if I will be in for some nasty surprises downstream.
I've just moved in, called up to set up an account but didn't receive a welcome email and can't log in into my online account?
Hello thereI joined OVO a week ago by phone callSince then,I haven't received any welcome email or confirmationI have tried all the steps they recommend me...reset my password,use chrome etc nothing worksAlways the same error :"No identifiers.paym in session"I contacted them to make sure all my details are correct and apparently they are but I can't access anywhereI don't even know my OVO IDI am starting to be a bit concerned aboutPlease,could you help me?Many thanks
Hello. I’ve heard people talk about off-peak electricity and so have been running the dishwasher and washing machine at night, but now I’m wondering if I just pay the same amount all the time. I’m on a 2 Year Fixed Energy Plan - is that one price for electricity at any time of the day? Is it just Economy 7 which costs less at night? Thanks.
I am wondering about what the estimated yearly use will say after exactly the first 12 months with ovo. Is it the actual usage i have consumed in the previous 12 months or does ovo try and do anything clever and tweak the actual usage number to come up with the estimated yearly use? I am about a week away from my first 12 months
Hello,I have a smart meter and a IHD but my on-line account whilst showing the KW/H for both gas and electric shows no values (unavailable) for all subsequent months since April 2020 - only March 2021 has any £ values - why is this?thanks
Updated on 19/04/22 by Jess_OVO Ofgem price cap announcement Ofgem has announced that it will be raising the energy price cap on 1 April in response to the rising cost of energy. We understand that lots of our members are feeling worried about changes to the energy price cap. That’s why we’ve pulled together some information here to help you understand what’s happening – and how we can help. If you’re an SSE customer, see this page. Boost Power customer? Then it’s this page. The price cap change applies to members on variable plans, and we’ll be in touch with everyone who’s affected over the coming weeks. If you need urgent financial support, we can help with this here.
OVO has announced that it is ending support for THTC in March 2023 (after having taken over part of SSE) so the radio controlled operation of “passive” storage heaters and hot water will no longer be available. There is also a knock on effect to focal point fires, showers, towel rails and panel heaters. Since OVO is actively changing how a THTC system was originally designed then should OVO simply change only the meters and leave householders with the legacy of old heaters or should OVO change meters and provide, at no cost to the householder, new, up to date storage and panel heaters with inbuilt timers so that householders can control their heaters?
Hi guys, I keep getting the error message below when I try logging onto my ovo portal online.Anyone else getting the same? This has been ongoing for a few days now. (I can’t use the app as I am based in Australia) 503 ERRORThe request could not be satisfied.The Lambda function associated with the CloudFront distribution is invalid or doesn't have the required permissions. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.Generated by cloudfront (CloudFront)Request ID: LwynR4KWmZHslFjUCV_WXYLRl8bCqfec1GBTsAXSBof50FAkM0MgfQ==
I was sent my refund in the post as a cheque. Only the cheque is printed at the bottom of the letter that was sent. In order to cash my cheque I need the reverse but there is nothing on the other side of the paper. How have others dealt with this?
I have had a none-functioning smart meter since November. OVO have booked three appointments to send an engineer and each time no one has shown up, despite assurances I was a priority and me having phoned a few days beforehand to check the appointment was still booked. How can I ensure one of these elusive creatures actually attends?
In a 3 bedroom, 3 person shared house we have always averaged approx 500 units of electricity use a month. As you can see in the below charts, this has been the case for every month in the last two years bar June, July, August where it somehow quadroupled. This added over £1k to my bill. I've reached out to OVO several times and even lodged a complaint but have no satisfactory answer or help. I was recently contacted via email to be told that after 2 years OVO think they may have incorrect meter information - I supplied them with a photograph of my meter and have heard nothing since despite my last fee months bills seemingly amended to less than half. Could this be related? This company has been one long nightmare since I joined.
Hi, recently my gas/electric has been swapped over to Boost/PAYG tarriff without any notification. Now whenever I try calling Ovo my call gets instantly forwarded to Boost, and my e-mails also get rejected (Your message wasn't delivered because the recipient's email provider rejected it.) So I’m unable to contact Ovo to sort this out. Feels like they’ve swapped me over and blocked me from being able to contact them. I don’t really know what I should do about this, I feel utterly helpless to resolve this, currently on the phone and are going to ask Boost to put me through to Ovo, but I’ve no idea if they’ll even do that. gonna be a nice couple 25 minute waits.
Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.
I have just checked my current charges as my statement is due in a few days, I noticed that they have added 2 x £30 exit fees, my current contract expired April 27th and I have renewed with Ovo so no exit fees are applicable.Also I submit meter readings monthly but my last bill was based on estimated readings which were higher than the actual.
If you’re an OVO member currently on our variable plan, Simpler Energy, your unit rates and standing charges will change from 1 April, in line with Ofgem’s price cap changes. Do you need to submit a meter reading today? If you’ve got a smart meter As long as your smart meter sends us your readings remotely at least every day, there’s nothing that you need to do. You can tell this by looking at your online account: once you’ve logged in, look for the tile that says: "Your smart meter is sending them to us automatically. Nice one!" You can check the readings we receive from your smart meter on the meter readings page of the OVO app (download for Android or iOS). Your plan’s prices will update on your online account, smart meter and In-Home Display automatically. This means we’ll bill you accurately from the 1st using the new unit rates. If your smart meter only sends us your readings once a month, we’d recommend you submit a meter reading manually tomorrow via your online account.Not su
Good morning We currently have a 3 phase supply with a Landys Gyr meter We added solar a couple of months ago but have realised the meter isn’t billing us correctly for our net usage Instead it bills us for import on any phase, even if we’re exporting on another phase. weve been told by Ofgem tte meter needs to be compatible with “Vector sum metering” which our current model is not. Our current supplier (Bulb) cannot supply the correct meter so have advised us to move. Before we change we’re looking for a supplier that will supply the correct meter. We’re aware smart meters aren’t yet available and we don’t want one anyway. But there are plenty of normal meters which perform this funxtionality Can you let me know if Ovo can fit the correct meter if we move to you? Thanns
Updated on 01/03/22 by Jess_OVO If you’re an OVO member on a fixed plan, you’ll pay for your energy by a Direct Debit, a month in advance. This payment method is also recommended for members on a variable plan as it’s the easiest way to manage your payments and spread the cost of your energy throughout the year. If you’re joining OVO from another supplier and go for a fixed plan, your Direct Debit is set up before you switch. The initial amount you pay will be calculated based on the usage information you submitted when applying for a quote and the unit rates which are guaranteed for the length of your plan. If you’ve moved in to an house we supply, we might also use previous usage data for your new home to help suggest a suitable starting figure. Either way this initial Direct Debit amount isn’t fixed, even if your price per unit won’t increase on your current plan. As the amount you use may change, we’ll regularly check that the payment amount is enough to cover your ongoing energy
I am currently on a fixed rate plan getting the 3% Interest Reward. My plan comes to an end in AprilIf I roll onto the Simpler Energy plan will i get the 4% interest reward?It is not particularly clear on the renewal page online unfortunately. The whole page could be a lot better.
I’m exhausted with all this: over 50 emails I’ve sent.online chat 6 timesphone calls 17still I’m being told that I’m ignoring communication from ovo. I have proof via screenshots on my phone of all the attempts made from me to contact.now I recieve a email threating me with legal action and possible CCJ?!?!?I’m on a 2 year fixed contract and todays telephone call he saying take me off it ?!?!? Erm NO I am contemplating taking legal advice myself can anyone help?
I moved to OVO earlier this year and I'm on the Better Smart Plan, I queried why my direct debit has gone up 50% this month and below is the reply. I understand if I'm using more than the original estimate my DD needs to go up but the response seems to suggest prices can change.Hi Andrew,Thanks for getting in touch with us. You are on a fixed contract but the price is not fixed the unit rate and standing charge is this means that the price can vary due to the energy market at the time and also the usage of energy.Due to the 54% increase this would be why your DD price has increased to £146. Surely the whole point of fixing is to prevent price changes? If the unit rate is fixed unless there is a change to tax surely it should stay the same? I'm not understanding this explanation at all.
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