My account

Everytime i attempt to submit a meter reading it says "sorry we were unable to submit your meter reading". What do i do and how do i fix this?

In my Experian credit report, the OVO account section has some random late payment codes for specific months of about three years ago. These make no sense at all, as I never paid a bill late, and I suspect they may be related to the switch from SSE not long before that.Experian recommends to contact the lender to have the incorrect information amended, before opening a dispute if that doesn’t work.Did anyone have a similar problem? What’s the best way to get in touch with OVO to remove the incorrect information?Thanks!   

Whilst submitting my monthly meter reading on 11 June 2025, I read an offer from OVO to renew my current 1 year fixed rate loyalty contract that is due to end on 30 June 2025. I did not submit any renewal request at that time, because the offer was 2.2% more than I am currently paying. However on revisiting my account on 22 and 23 June, I found that the offer had been withdrawn and replaced with a higher cost offer, 4.4% above the previous offer. i.e. approx 6.7% higher than I am currently paying! This increase was totally unexpected and I submitted a formal complaint to OVO on 24 June 2025 entitled “Unexpected price increase with no forewarning”. Their initial response has been unsatisfactory, citing changing market conditions and revised pricing from 17 June 2025. I have suggested that increasing their fixed rate loyalty renewal price within 30 days of the current contract ending, without giving any warning of the impending price rise is sharp practice. Has any one else on the OVO

Anyone having issues accessing the OVO app this morning?

Since BT in their wisdom changed my landline service to Digital Voice  ( I had no choice in this) I have not only lost my answerphone service but my IHD  is not showing anything, which is the most serious implication

I currently have boiler cover with ovo. I’m looking at the new tarrifs and it seems cheaper to take a new tarriff with boiler cover combined. It seems if you already have boiler cover you cannot have this tarriff. Why?

I have an OVO online account and I would like to set one up for my Mum who is with OVO as well

I am trying to understand my bill from this old Imperial meter and I don’t think it is reading in 100s as the conversion used by company is 2.83. The meter is a 6 digit meter and 1 revolution is 1.11 ft3. The current reading is 840956 but company is taking it as 84095600. The problem is that even in summers (August 24)I am getting 38,000 kWh of bill (92,000 kWh in Jan 25) - 1400 sqm commercial building - instantaneous gas Domestic water heaters and 10 years old 2 condensing boilers (110 kW each). Can any one comment on it ? 

Hi there,I would like to know if and how I can change my direct debit date?Thank you.

I made a complaint via the ombudsman last year which OVO stated they were at fault. Since then nothing has happened and my account is still not fixed. I have phoned a few times and used the chat. Keep getting promised a call and nothing ever happens. 

I fixed (1 year) in Oct 2024.  I thought I'd review my options to fix again and see where Ovo's fixed price offers are today.  I might even considered bailing early on my existing fix and pay the £50 penalty if it made financial sense.  The problem is I can't find what Ovo are offering in terms of simple fixed prices anywhere within the Ovo app.  All i can find under offers is a pile of marketing adverts for everything except simple fixed and variable prices.  Even when I take myself out of the App and online it's the same as you have to enter your postcode and then be told you already have an account so log in and find out what's on offer. Where can I find Ovo's current fixed prices and why is it so hard these days to check Ovo's energy prices?

Usage chart unclear on windows 11

I have a smart meter. We are no longer using gas. I have booked Ovo to remove the meter. Do the engineers cap the supply as part of the job? Is there a charge?Do I need to contact the transporter when the meter has been taken away?

Customers on variable tariffs (SVT) are being notified these days of tariff increases from 1 January. At the same time, many are being given the opportunity to switch to a fixed-rate tariff. I am trying to decide whether it would be a good idea to fix, but I’m not sure I have all the information I need. Gas hasn’t been invented yet in my corner of the world, so I’m only interested in electricity tariffs.Cornwall Insight are a well respected crystal-ball gazer where energy prices are concerned. Their predictions for 2024 show small ups and downs in unit prices, but one startling forecast is for a hike in the standing charge of the order of 15% on 1 April. For a light user like me, this is hugely significant. On SVT, the st

I checked my energy usage frequently but when i checked today all my old usage bills were a lot higher it previously said i was spending about 1 pound 40 a day now it says for the same day i spent 3 pound 25 how can the usage change on a previous date and it has done that for all my old usage

Verbal communication of meter reading values being transposed. Meter readings, when taken by data collection agents not being used to establish usage. Continual estimating of meter readings leading to IN CREDIT account.  

I have recently received a statement from Ovo, with a breakdown of my usage over the last 10 months or so, and the numbers they have used are wildly inaccurate, to the point that I believe them to be charging me over £1000 too much for my annual usage.  They have also given me an estimate for next year of over £7000, meaning my energy bill would be more than my rent.  I have already contacted customer service, but I was hoping to find some reassurance here that these mistakes will be rectified.In my previous property, I was on a prepayment meter, and would put £10-15 on each per month.  When I signed up to Ovo at the end of September last year (I had just moved in a couple of days before), I was quoted £97 per month.  I knew this was high, but I was unable to provide my annual usage numbers, so I agreed to the ‘average’ for my type of property.  I am pretty sure I gave meter readings (how else would they know what I was using without a starting number).  However, the statemen

Sorry, long story!I’m trying to access my Mum’s online OVO account.My father passed away recently, and the account was in his name. Contacted support and asked for the account to be switched into my Mum’s name. It appears that this is done.I have Power of Attorney for her, so I’ve provided my LPA letter and that seems fine too. Changed the registered email address to mine. Problem was that I had a dormant OVO account as I used to be a customer until about 3-4 years ago. So when I logged in it automatically selected my home address, and not my Mum’s.Support tell me that they’ve now deleted the old account, and I now have a working OVO id and password - the problem is whenever I log in, whether from my laptop or my phone, I get a message “We're working on a new website for you”. Phoned support 2 weeks ago and was told it was a problem linking my email to the account. They said they’d raise a ticket for software support to fix this, but I never receiv

We have been complaining to OVO for months about how much we have been charged for our utilities - £292 month and the amount they say we were using crazy.  We went to give a reading and it was even higher.  So they advised us to wait until our new SMART meter is fitted.  After 3 weeks our usage is at £71 and they have said the readings have been accurate and being sent through fine, but we obviously have to wait another 3 weeks.This is disgusting, there are only 3 people in the property and we are out all day 5/6 days a week, but they argued that the readings were right.  At one point they charged us £700 for a months’ gas usage.  We just want a refund with interest as soon as possible, they have put the account on hold but how long is this going to take as if they don’t sort this out asap we will be reporting it to OFGEM and gain legal advice.

Hi folks, I am trying to have a redundant THTC meter removed from my house and OVO seem to be refusing to do this. Can anyone help explain what I should do? Some background info below: We moved to a property in March last year in the west of Scotland. The property has two meters with a THTC setup running storage heaters. We are getting the storage heaters removed in February and an air source heat pump installed.  Once this work has been carried out there will be nothing running from the RadioTelemeter (THTC) meter. I have contacted OVO by phone yesterday to request that this meter be removed once it is no longer in use. The person I spoke with said that OVO would not do this because doing so would stop the other (ordinary) meter working. They weren’t able to explain why this would be the case. After some time on the phone I was told that if I emailed OVO with evidence that the THTC meter would not powering anything then they c

Hi,   I have a smart meter why do I get estimated readings on my Bill? I thought a smart meter would know my correct readings.   Jonboy.

Can anyone help answer why my bills keep changing and why I have a huge balance adjustment on my account suddenly? I’ve been paying £75 direct debit for my two bed flat but received an email recently telling me it was going up to £452 a month.  Shocked, I logged into my account to find all my bills from February were £300+ even though I could swear it was only recently I was in credit.  I’ve checked back on my emails and as recently as May I was £95.62 in credit.  I logged on to check my bills again today and now they’ve all changed again, dropping to around £150 a month but I’m still in a similar amount of debt because there’s a new Balance Adjustment for £975.58.  There’s no details about what this balance adjustment is or a breakdown at all and no explanation for why all my bills are now different again.  I phoned the support team who said it’s something to do with SSE but they couldn’t give a bre

Hi everyone, I’ve just discovered that I’ve been paying OVO energy bills under the wrong address/account for the past year. My actual flat is Apartment 13, but the account I’ve been paying for is Apartment 14. I always found my bills unusually high—even when I was away from the flat for a whole month with everything switched off. Today I noticed there are two account numbers linked to Apartment 14 in my OVO app, and none for Apartment 13, which confirmed my suspicions. Has anyone experienced something similar? What should I expect from OVO in terms of resolving this and possibly getting a refund? Any advice would be really appreciated! Thanks in advance!