All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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Engineer fitting new meter today told me that only the storage heaters are wired up to night time tariff. This is at odds to what I had been led to believe - that all electricity used during those hours is charged at the lower rate. Which is right?
So, some people are lucky enough, or unlucky enough depending on your lifestyle choices, to live in a house with a Dual-Rate meter. You probably didn't know you had one when you moved in. You checked the area, the schools, the bus-routes etc, but it didn't cross your mind to count the registers on your electricity meter. Of course not... No-one does that...Dual-Rate meters have TWO registers, Peak and Off-Peak, sometimes labelled Normal and Low, or even a cheerful little Sun and Moon. Off-Peak electricity is charged at close to HALF the unit rate.Lemme say that again. HALF. Half price electricity...Usually there are 7 hours of off-peak timing, which is why it's sometimes called Economy 7. Some people think it means Economy After 7pm. It doesn't...But are you Sure you know exactly WHEN your seven hours are? Many of them are Midnight til 7am, or 00:30 to 07:30... But there Are some weird and wonderful set-ups out there...There's even Economy 10, for example. Off peak electricity with tim
Seems to me OVO do not understand the concept of a Standing Order and a DD.Ovo let me educate you. DD = variable amounts, can be taken at any time although normally scheduledStanding Order = fixed amount , taken on a scheduled date So when you ask your customers to set up a DD then state we are changing the amount you pay every month , you are showing your ignorance of the banking system.hence I cancelled my DD and will pay weekly as I do now. Should you amend your understanding of the banking system, I will consider resetting up my DD or Standing order, or would you like me to explain the concept again? who else thinks OVO don’t know the difference?
OVO have doubbled the daily standing charge, this is noyhing to do with the wholesale price rise, which is why the unit price has risen. I have phoned, long story short- one and a half hours, most on hold then cut off.Cannot email their system is down!!!!!HOW DO I LEAVE?
I always used to pay my previous supplier with cash via a payment slip at the bottom of the bill at their local bank.I wish to continue this method of payment with OVO my new supplier.My current OVO bill to me does not advise or enable me to do this.Please let me know how I can pay my OVO bill with cash at their or any bank please.Regards,
I have been a customer of OVO for more than 4 years.OVO openly offers 3% to 5% on customer accounts in credit during each year.I have not received any such credit over any period with OVO.I have always been on a fixed price contract, and on smart meters with this company, and as the contract starts on the 1st April I acrue significant sums over the summer period.With massive increases in energy costs, the sums that will build in the summer time, on a fixed price contract will be particularly large, making the interest payments offered (if they exist) extensiveI have made at least 5 attempts both now and in the past to persuade OVO to explain why the publicly trumpeted credit system does not apply to my account. This simple question has been fobbed off or told it will be passed to another department in phone calls , emails are totaly ignored and even a personal letter to the General Manager has produced no response.As this company was fined a very significant sum in the recent passed
'We've had to correct your balance' email received - why have I been sent this and where is the new bill?
Updated on 05/01/2021 by Tim_OVO: parts of this post have been moderated. Did you send me an email this afternoon?Here’s the email: The claim that Ovo might discover a “technical error” in my account, 3 weeks after my switch to another supplier was completed, but before refunding me the final credit balance is ludicrous. Ovo have already sent the final statement, and I’m sure the standard promise to refund the credit balance within 10 working days will be adhered to. Apologies for the tone of this post, but I passed the point of no return a long time ago.
Hi, I came over to Ovo in Jan, my meter previous meter reading for gas was incorrect from SSE, our fault and have been trying to get this sorted with advisors, resolution dept. with no joy. just keep getting fobbed off. Have sent at least 4 pictures of my meter and reading, called 13 times now and nothing. They’ve also arranged for a Meter Reader to come out twice now for clarification and nobody has come wasting my time. Cannot believe what is going on. ANy advice would be welcomed………….thanks
Why are the fixed prices on my renewal letter higher than the variable rates? Does this include the upcoming variable price change?
I dont understand the page for my renewal. The fixed rates are 42p and 14p but the variable only show 21p and 4p, Is there no way of giving us an estimate of what they are going to be after the rise...
Hi there, My online account has stopped updating itself and my last useage data was on the 24th (Last meter reading on the 25th) I’ve checked my meter from time to time and the WAN light has been flashing away indicating a connection. It’s been fine for months and transmitting everyday and just suddently stopped updating. Are there any known isues going on? Thanks.
Updated on 14/04/22 by Jess_OVO Had a change of payday or just want to rearrange when we collect your monthly Direct Debit? You can easily get this updated by logging in to your online account or OVO app (download for Android or iOS). Exact appearance may vary From here, head on over to the ‘Payments’ menu option. Exact appearance may vary You’ll just need to scroll down slightly to see this box. Exact appearance may vary This will give a handy reminder of what date your payments are currently being taken, as well as the option to ‘Change Direct Debit date’. Exact appearance may varyClick the drop-down menu to select the date you’d prefer your payment to be made. It’s worth bearing in mind that any changes made in the next 5 working days won’t take effect until next month. Once selected you’ll see this message. Here it confirms the date you selected, as well as your next scheduled payment date. These may be different if your next payment date falls on a weekend (as in the example abov
On 1st March while looking at the website and the available plans I accidentally clicked on ‘sign up to this fixed plan’. I immediately phoned and cancelled it as I want to stay on the variable plan for the time being. Since then the app is not updating with the amount I owe under the payments tab. It has been stuck at £5.94 since then. Everything else works except that which is the bit I want. I’ve deleted the app and reloaded, I’ve phoned up and nothing. It’s very frustrating and I really need it to work come 1st April. Any ideas?
Our usage in 2021 was X, the DD met this almost on the nail.We wanted to reduce our draw from the grid so Oct 2021 had solar PV installed - our draw (even through the winter months) dropped c50%, great!We are now at c15% of our typical draw (been a v.sunny March here) and yet 2 weeks ago OVO suggested increasing our DD by 33% vs last year’s figures.What can be done about this other than a phone call to explain the matter (this was done 2 weeks ago, the DD set to ‘hold’ for 3 months, nevertheless the figure was this AM forced up to their recommended figure with a DD confirmation sent via email)?Does anyone else feel like they are just being put over a barrel here to foot OVO’s obvious cashflow problems?
My latest OVO bill told me on page 1 that I could save £112.50 a year if I switched to the Lumo Energy App-Only Fixed tariff provided by OVO "sister brand" Lumo Energy. I visited Lumo's website and completed their questionnaire - which generated the message "The Lumo tariff is not yet available for your property". Come on OVO and Lumo! Get your act together and don't waste customers' time with spurious/irrelevant switch information. And while I'm on the subject of time-wasting comms from OVO, this week I received an OVO email inviting me to take up their Corgi Home Plan boiler offer. But I've already signed up for Corgi via OVO, so this offer is irrelevant. My basic point is that OVO needs to sharpen up its use of its customer database to ensure that customers only receive switch and marketing information that is relevant and useful to them.
I am so disappointed and saddened by ovo, in a nutshell I have just come out of a controlling marriage . I have took over the bills in Aug 2020 when I realised the gas and electric hadn't been paid for 6 years . I immediately set up a direct debit explained my situation . They now want to Increase my direct debit to 859 a month good luck with that when I only earn 1200 a month. I have sent endless letters and emails . Everytime I am told to ring collections but I can't get them to answer. I don't know where else to turn so I have complained to the energy Ombudsman . They allowed this debt to Increase over 6 years so the least they can do is let me pay back at a comfortable rate. They ignore my letters this is really worrying me now
Updated on 19/04/22 by Jess_OVO Can OVO Greenlight energy saving challenges be improved? Members with working smart meters can benefit from seeing how much energy they can save by opting in for one of three challenges and taking some simple actions for a few days. There’s three challenges to join: standby, hot water or lighting. Please comment with your thoughts on the following: Do you use OVO Greenlight? If you have never taken an energy saving challenge, would you be interested in one and why? How many days should a challenge last? What would you expect to happen if you did take a challenge? What would you expect to see or learn? If you already participated in one of the OVO Greenlight challenges, was it what you expected and what can be improved? Leave a comment with your thoughts and feedback below, and help us improve this feature!
Hi for the last two months I have been getting billed for gas I could not have used as I no longer have a gas meter, how do I go about having this extra charge removed from my bill. I have tried contacting ovo several times of the last couple of months due to errors in ym bill but have heard nothing from them, it took 3 months for them to accept that my meters are faulty and agree to replace them. this error is costing my at least 40 pounds per month just now in gas charges and my electrictiy chrages range from 92p to over 10 pounds per day, this i kind of expect as I am all electric including my heating, however i have been charged 10 pounds on two sepecrate days this week when i was not in my home to use energy and my heating is manuel controlled by myself. this is becoming more and more distressing I am not looking forward to see what they will be charging me next month.
My OVO account has been moved to "new online system" - Why can't I confirm my email to login to my online account?
When I try to login to my account now it says “We've moved your account to our new online system. Now we just need you to confirm your email to get you started.”I put in my email address and hit submit, but just get an error message saying “Sorry, something went wrong. Please try again later.”
Moving from SSE to OVO - stuck in a password loop when trying to set a password and log in for first time?
Morning all. I’ve had the email through to register for my online account transferred from SSE using my existing email address.When I click on the link I get to the confirm email page:https://account-activation.ovoenergy.com/confirm-emailI enter my email address twice and click submit, and get the “Time to check your inbox” message on screen. I then get a “Let’s get your password reset” email, with another link. The email starts:Great news – you're only a step away from your OVO online account. To verifyyour email and set your password, just go here: Set my password[https://email.mail.ovoenergy.com/c … etcI click on this link and I get taken to a Request a password reset page :[https://my.ovoenergy.com/password/reset# … etcThis then sends me the same (2nd) email again, and so on.This is on a windows 10 PC using Chrome browser. The same happens using Microsoft Edge browser.Any help most appreciated.Thank you.
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