Skip to main content
Rank 6
September 6, 2025
Solved

Changing tariff as an existing customer

  • September 6, 2025
  • 3 replies
  • 1512 views

Hi.

i thought this would be simple, but it’s proving difficult. I’m an existing OVO customer on a rolling Simpler Energy tariff and thought I’d like to try and move to a fixed tariff before the increase.

 

Tried logging into account, lots of options around boiler cover, new boilers etc; nothing on new energy tariffs. 
 

Very easy as new customer, why so difficult for existing customers? If I try and choose the plan as a new customer it tells me I’m an existing customer and should log on to my account!!

 

how do I get a new tariff!

update: finally pushed the right buttons and got it working, but not very intuitive 

thanks,

colin

Best answer by Chris_OVO

Hey ​@Colingray83,

 

Glad to hear that you managed to get it working!

 

You can find all the information on our current plans and get a quote at OVO|Tariffs after entering a few details. If you’ve got any follow up questions please let us know. 

3 replies

Blastoise186
Super User
Super User
September 8, 2025

Hi ​@Colingray83 ,

It’s generally worth noting that the tool at https://switch.ovoenergy.com is intended purely for new customers. As an existing one, you need to do this via your online account at https://my.ovoenergy.com or through OVO Support. If you were on Simpler Energy, the button to switch tariff will always be available - otherwise it’ll become visible when the time is right near the end of an existing fix deal.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Chris_OVOSolved
Community Manager
September 8, 2025

Hey ​@Colingray83,

 

Glad to hear that you managed to get it working!

 

You can find all the information on our current plans and get a quote at OVO|Tariffs after entering a few details. If you’ve got any follow up questions please let us know. 

Renewable energy jokes never get old.
Rank 6
September 9, 2025

I admit it was user error - but I had to access the tariffs page via a banner offering free boiler service (which I don’t need) and then decline the boiler service.

anyway found it in the end, but did feel like I was going round in circles for a while.