All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
- 595 Topic threads
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I'm paying 47.92 ppkWh on an OVO better energy agreement and was expecting it to fall from today (1st Oct) to something like 34 ppkWh, in line with Ovo's committment to automatically adjust prices as per Govt's Energy Price Guarantee (EPG). However my Smart Meter is showing no change to my unit price. My mother-in-law (who lives a mile down the road) is on an OVO SVR account rate and saw her Smart Meter account price increase today inline with the EPG. Am I right to think the OVO are happy to automatically increas prices, but not so happy to automatically reduce them? Or is this unfair. The fact that they are not keeping customer communication lines open during this change means I am unable to ask them directly. Hence resorting to this forum.
A simple query…..after entering electricity readings of 26400 then 26456, a total of 56 units used, which equals 56kWh, why does my OVO online usage show 55.80kWh. As it is simple subtraction why is it showing to two decimal places? as readings are in whole numbers not fractions.
I've got two questions about the new OVO online account pages. 1/ Are the calorific values used to calculate monthly gas charges shown anywhere on the OVO pages? My apologies if they are displayed, but I've missed them. I raise the question because you need to know the relevant calorific value if you're trying to check your gas charge calculations - right through from the meter readings to the final amount. Under the old arrangements the relevant averaged calorific value was recorded on your monthly gas bill. As far as I can see you can't download an 'old-style' gas bill under the new arrangements - and I don't think the calorific value is included on the new web pages. I know you can download calorific values via the [url=https://www.nationalgridgas.com/data-and-operations/calorific-value-cv]National Grid website[/url] - but this is a palaver because you have to filter out the daily values relevant to your local zone and then average them over the charging period. It w
I am currently paying by DD and have built up a credit of in excess of £500. I’m on the standard variable price cap rate for gas and electricity. I appreciate that this is going to increase and also that it’s summer so I will be using far less energy than in winter and the idea of DD is to pay a fixed amount over 12 months to cover the usage. I however resent OVO holding on to my money and I would rather it be sitting in my own bank account. If I cancel my DD and pay by bank transfer/card each month on receipt of bill for exact monthly usage will I end up paying any more? What I mean is, OVO obviously prefer DD so are there any additional charges/increase in tariff if I don’t pay by DD?
I’m currently paying monthly and have been for years. I want more control over my monthly bills and to now pay my energy bills quarterly. Is this straightforward with OVO and are there any additional charges? I am on the standard variable tariff with a smart meter.Thanks
Our SSE FITs account has just been transferred to OVO - already we are singularly unimpressed by the ‘help’ OVO customer service have provided, and reading through the horrific stories on this forum of FITs payments being delayed by 6 months and more, we feel that we should remove our account to someone who gives a (insert expletive) about their customers. at the earliest opportunity. We were only given a week’s notice by SSE that our account was being moved. So, two questions: how do we shift to another FITs Licencee (we have the Offgem list and our current supplier is one of them - better the devil you know, as they say); Second, as our last payment from SSE was for the period up to June 2022, how do we get a final payment for the third quarter plus any intervening days at transfer out of OVO without having to resort to *edited by mod*
I feel that OVO energy should allow people who own solar panels to submit meter readings via the app . I find this to be a big inconvenience whilst living in the 21st century, its all about user friendly. You can provide solar panel customers with an account based on FIT ID’s. This way it can be submitted and save time, it can also then be automated and processed based on last readings just like your standard gas and electricity.In result this is all tracked within the app, I personally then don't need to keep checking my emails or remind myself, as the last email in December I didn't receive from ovo. OVO energy app will then notify me when to submit the readings.
Hi, was wondering if you could help. I am looking to have a gas meter installed and having issues due to the electric meter in property having 2 mpan numbers. Property has storage heaters which I’m having removed and wanting to instal full gas central heating system but energy provider saying the 2 mpan numbers are causing issues for this any help appreciated.
Updated on 13/04/22 by Jess_OVOWhilst OVO doesn’t currently offer a dynamic ‘Time-of-Use’ plan, check out our latest ‘Type-of-Use’ plan - OVO Drive Anytime which gives you an exclusive rate for EV charging. Time of use tariffs These are tariffs/plans which have ‘dynamic’ pricing. The unit rates change at different times of the day, rising at peak demand, and falling during periods of low demand. Here’s more info on TOU tariffs. As TOU tariffs start to become available to UK energy consumers, I want to ensure we have a space (this topic) to debate and discuss how a customer is going to be able to compare prices between suppliers. How will consumers quickly and easily check whether they ‘could pay less’?
Does OVO still have an energy fund that can be applied to, to help with an existing energy debt? I have tried applying to British Gas for a grant for non-customers and they have said that they cannot help as OVO has its own energy fund.
Hi,How can I possibly be £2.27 for just over an hour of gas? I'm getting so distressed! I had to put my heating off overnight as costs were becoming a worry. I go to bed in my daytime clothes, socks, a hot water bottle and another duvet. I wake in the morning chilled and if I stay in bed before the heating comes back on at 7.30, even my Raynaud's kicks in! It's ridiculous! I'm guessing the boiler is firing up big time to try to reinstate some heat. It's newish and just been serviced.I'm 70, have M E. and am using the day's energy before I even get up just trying to warm up.I'm on the vulnerable register, but only entitled to the winter fuel allowance.My cottage is tiny, very old, stone and as well insulated as that permits.I'd be as well to leave my heating on all the time, as I was before, at this rate. All radiators are on the lowest setting.This is really not sustainable.Thanks in advance.
Hi all, I am not sure do any one have same issue or just my family. Received any shocking message from OVO again. tariff rate increase is expectable however what we could expect is how come the tariff in December 22 ( Suppose the December 22 rate is under the contract of Oct 22)In our bill, the tariff for power and gas from 01 Oct 22 to 31 Dec 22:-Gas Standard charge - 31.93p/dayGas tariff rate - 10.56p/kWhElectricity standard charge - 42.53p/dayDay energy tariff rate - 41.69p/kWhNight energy tariff rate - 20.91p/kWh Regardless the new tariff rate from 1st January 2023, the “current” tariff is totally different. Gas Standard charge - 33.53p/dayGas tariff rate - 11.09p/kWhElectricity standard charge - 44.6/dayDay energy tariff rate - 43.77p/kWhNight energy tariff rate - 21.96p/kWhAnyone have experience and explain why ?
For the last 3 months our gas bill seems to be increasing huuuugely. For £80 usage to £200+ usage in a month! Nothings changed though. I thought I'd analyse the invoices a little closer and it looks like we're being charged 10-12 times more than we've actually used. This has been ongoing since we were moved from SSE to Ovo 14 months ago. I've tried on chat to discuss but they were useless so we'll have to call between 9am and 5pm on a weekday. Not handy for people who work those hours! Can someone take a look at the screenshot in the feed to double check I've not read this incorrectly? I've checked the electric and what's been used is what has been billed.
Why is there a difference between the Balance/Credit on my monthly summary and the Homepage of my Online Account?
I have always been aware of the Balance showing on the Homepage of the OVO Website and the Credit showing on my monthly billing. At he beginning of Setember the credit showing after my new bill was £67.53 but the balance showing on the homepage was £104.65. Since I have been aware of this for some time I took a screenshot of my homepage for proof. At the beginning of October my credit was £65.41 with my balance showing the same. They have now been realigned with a subsequent loss to me of £35.00. I confirmed with an OVO advisor yesterday that others had also noticed this so I am posting this to make others aware of this irregularity. I have a complaint outstanding with OVO but not answered. Has this happened to other OVO customers.?
Today I received an e-mither from OVO detailing how those with smart meters will get 100% ‘green’ energy. I’ve replied (twice now) to OVO asking how this is possible when all electricity is extracted from the National Grid! All I get by way of an answer is the party line about smart meters. Maybe someone on here can explain how the meters only use ‘green’ energy and not the other kind when it is all lumped together! They must think we’re all as gullible as their staff that regurgitate the smart meter mantra!
My fixed-rate contract comes to an end next month, and I’m now in the ‘renewal window.’ I’m trying to find out how much more I’ll have to pay when I’m transferred to a simple variable tariff. The rates I see at two pages at ovoenergy.com are different, by about £60 a year in my case.Can I be certain that if I follow the advice on the renewal page and “pick this plan today to enjoy these prices” I will in fact be billed at the rates offered? Here are the screenshots: TIL captured today from Renewal - OVO Energy TIL captured today from Switch your gas and electricity to OVO (ovoenergy.com)
I would like to know how much night usage vs day usage I consume on an annual basis as a ratio figure. My OVO plan expires in Feb and this data would be helpful when looking at alternative suppliers. Analysing every bill I guess would offer this info but it’d take ages and I’m hoping there is an easier way.
I am confused as to why my electricity costs are going up again in January 2023.I thought that we had a Government price guarantee which was fixed until April 2023? I only have electricity as there is no mains gas in our rural Devon village.Even with modern oil radiators, its costing over £10 a day to keep the house at 10degrees C! The recent email from OVO says my day rate is increasing from 39.68p to 40.97p (3% increase)Night rate is going up from 19.05p to 22.84 (20% increase!!) I rely on my overnight rate to heat my hot water for the day.
Why do I have very high gas usage for a small flat single bed? How can I check if it's a faulty meter?
I'm concerned that my meters over charging me it's a smart meter so readings are automatically sent. Every month I've been getting charged £100 for gas and £50 or less for electric. I'm in a small one bed room flat only the heating uses the gas nothing else so how on earth is it that high 😬
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