My account

I'm over £900 in credit. My ovo app is saying i can apply for a £500 refund. When i try to di this it informs m6to phone a number. I have tried this and have had trouble getting through. I have a smart meter my contract ends the end of the month, could this be a reason for not refunding me. Will i automatically get any refund paid at the end of the contract. Thank you 

I've just purchased 3 separate flats with the intention of converting them back into one family home. The property has 4 electricity meters-one for each flat and one meter serving the communal areas and fire alarm system. What are my options re connecting all the meters into o e and removing the redundant meters? Would I need the distribution network operator to put in a completely new meter or can they join existing meters up? In short, what's the best way forward given I want to make it a family home and reduce the standing charges?

Hi A lot of people had been saying they will/might be cancelling their direct direct and paying only the amount that they owe, I have searched the forum but can't find out what will if I do cancel it,  so will it be A or B A,  switched from my current fixed tarrif to the SVRorB, stay on my current fixed tarrif As being moved to the SVR will see a huge rise in my future payments come October and JanuaryThanks in advance  

Why is there such a relatively wide variation in standing charges from different energy companies with some e.g. Ebico not charging anything and OVo charging a relatively high 25-30p per day?

Hi,We've just got a power cut in our area and, chatting with neighbours who are also with OVO Energy, they have received text messages notifying them of a power cut and the areas that are covered and when our power supply will be restored.Does anyone know how I can sign up for these notifications please?Thanks,Chris 

 1st Photo (Top): Night Element Re-Setter. 2nd Photo (Middle): Dial - Taken At 1.15pm. 2nd Photo (Middle): Dial - Taken At 1.15pm.   3rd Photo (Middle):  Wall Switches For Night & Day Elements 4th Photo (Bottom):  My Meter. HelloPlan: 'Simpler Energy Economy 7'.I  hope the attachments would show the sort of set-up I have. APPARENT PROBLEMAt the moment my hot water seems to be coming on at 3pm -which seems strange to me - as I thought it was supposed to beonly set to heat between midnight to 7am.By next morning my hot water is not at its hottest.NOTE: My Day Element is switched off.      I don't often use this.All I ever touch is the night element re-setter (see 1st attachment). QUERIES:  If you cannot help me with the above problem, can you adviseme of anyone who can?    Or should I just try to find an electrician?Or a plumber?And do I have a ‘radio teleswitch’ or not?MY WATER HEATERI have an Economy 7 Immersion Heater with a 'day' elementand a 'night' element.     Both of these ar

I have a digital economy 7 meter I had to give my old supplier 3 readings, I press a red button and I get the 1st, press it again I get the second press it again I get the third which is the total of readings one and two however it doesn’t say what readings one and two are and which one is the economy 7 reading and I can’t find anywhere on ovo where to enter them

I have a 3 Phase supply to my house. Years ago it had a commercial site here hence the 3 phase. I get humongous electricity bills. Scottish power have finally said they a have been billing me incorrectly. Before all this lockdown they were ringing every week for a reading. Told me to cancel direct debit to them until they could sort it out. For the last two weeks I haven’t been able to speak to them ..no one in the call centre because of covid19. I have been taking the reading and keeping them. I took a reading last week the top figure was 563999 this week it is 564696. Does that mean I’ve used nearly 700 kw ? Surely not !! There are no decimal points on my display but I’m praying that the last digit is ignored on this type of meter and the usage is 70kw which would be about right because there is only Me and my husband living in the house. Oil for cooking (aga)and  oil central heating.  Anyone out there help me on this one ?  Kind regards  Fiona

Hi I hope you can help me please. I am currently paying my energy bill by Direct Debit each month. Due to the recent and upcoming price increases, I would like to go back to Paper Bills and manual payments online. This is so , as I hope, I will only be paying for the energy I actually use each month instead of a blanket amount regardless of mu usage. Can anyone tell me how to do this without getting earache on the ‘phone line please?? Thanks in advance. Dave

My mother moved house and was already an existing ovo customer. Her new flat had a smart meter installed by eon. She switched to ovo in october 2020 and has not had an actual reading since her bills are entirely estimated. My mother has become vulnerable so i now manage her finances through a lasting power of attorney which i have provided ovo with. I have been refused access to an operator on a number of occasions and on others am able to speak to someone. I have been told the meter is faulty so cannot obtain a manual reading from it. I am at the end of my patience and am going to cancel the direct debit until I get an actual reading.

Hi,  A gas safety engineer has visited recently and advised the below problems. We have contacted our current energy supplier but they don’t use U16 gas meter so won’t be able to change it.Will OVO able to help to fix the below with a cost? FOUND U16 GAS METER STARTING TO RUST DUE TO WEATHERING, AT RISK ADVISED GAS PIPE IS UNDERSIZED BUT NOT AFFECTING COMBUSTION, AT RISK ADVISED FOUND GAS PIPE NOT SLEEVED OR SEALED, ALSO GAS PIPE IN VOID SPACES AND NOT VENTED, AT RISK ADVISED

I had a bit of time on my hands today (don't ask!) and I was wondering how long it would take for my old gas pipe to rust and cause a leak ?It is hard to see in my pictures as it is in the background.I am not even sure if there is gas in the pipe anymore although I think there is as why else would the pipe be turned off and capped ? The pipe was there when I moved into my house 25 years ago (I just paid off my mortgage 3 months ago)I googled it and apparently old gas pipes were made of carbon steel that does rust although modern gas pipes are made of polyethylene (PE) Am I worrying over nothing as the gas pipe is embedded in concrete which would surely 'eat' into the carbon steel in the same way that it does to copper piping? My water mains is made of copper and that runs under the foundation of my house and it doesn't have a protective sleeve to protect it but that's another story !  

How do I register to my account online. I have clicked fist time logging in, submitted email address and nothing......Have I missed a trick?

Had a boiler service yesterday and to cut a long story short the engineer said that that gas pressure coming into the boiler was below the minimum required.  He said itn should be 13mb but it's 11mb from what I can gather. He advised to get a thicker gas pipe installed. However is there any way to check if the gas pressure coming into the meter is adequate, who do I contact?  

Hi OVO,I received repeated emails concerning my meter readings and I need your help here. I have a meter installed displaying both day/ night rates, by flickering one after the other constantly. They’re marked as Rate 1 and Rate 2, not specifically ‘day’ or ‘night’.I just newly moved into this one bed flat and I'm an international student. It’s confusing even for my landlord to explain which rate refers to day/ night. But I’ve already set up a direct debit.Here are both my readings and pics for this reading. Could you help by explaining to me how to understand the numerals?Time for the meter readings: 3/July/2019, 9:30 am.The day register ID and reading: 69766 (referred to as ‘rate 1’ on my meter).The night register ID and reading: 28946 (referred to as ‘rate 2’ on my meter)    

Hi does anyone know what a CT Ratio reading is ??????? Since feb this year my meter hasn’t been working properly. After numerous visits from OVO and now from Western Power I’m told I need to get my own Electrition to find the CT Ration on my meter ?????? However no one seems to know what it is ????? Really??? 😤😤

I need to disconnect the electric in my house to allow an electrician to move my fuse box. What is the procedure for moving the security tags in the metre box outside?

My last meter reading for gas was 9000ish and when I have gone to submit a current one it now reads “0672”. I presume this means it is actually “10672” but there are only 4 boxes for me to submit my reading into and I can’t send a reading which is lower than my previous. Not sure what to do.

Please could someone help me as to how I should go about arranging for a new supply to be connected for granny annexe that we are currently having built ?Our present supply is 100 amp rated but we have an induction hob which will overload the present supply if we simply add the annexe's needs onto our existing supply.The electrician has recommended we either get a 3-phase supply or ask our supplier for an additional meter - but there doesn't seem to be anything on the ovo website about this.

Our ordinary (not smart) Gas Meter has started beeping every time the gas is being used. Please can you advise why this is and whether this is normal?