Help us improve our customer resolution

No recent complaint, so no survey response from me, I’m afraid.

However, I had a bit of trouble with your request. In the past, I’ve had complaints dealt with by agents with all sorts of titles, but I can’t find any response from a ‘Customer Resolution Specialist.’ How do I know whether I’ve “recently had a complaint that was handled by our Customer Resolution Specialist team”?  

On the first page of the survey itself, the question is further specified so that it covers ‘second escalation.’ Again, how am I to tell whether my complaint has been escalated or not, and if so, to what level? 

Thank you for that feedback ​@Firedog. Based of what you’ve said the team requesting the research has asked me to make the post more generic 😊 & I’ll ask for alterations to be made on the google form to make it clearer.