My account

Hi, just switched to OVO from Scottish Power and I would like to change email address as my partner set up the account using her email but as I will be paying the bills I would like all correspondence sent straight to me rather than having to keep emailing my partner every time there is something to get done. Is this possible Thanks, Alex Aiken

Just now, 9am 27th November 2025, unable to log into account at my.ovoenergy.comSays:“Wrong username or password“Password reset doesn’t work, eg. no email received.Something broken your end ?Yes, tried deleting cookies, no difference.

Hello,Sorry if a similar question has been posted.I thought standing charges were being fairer according to Ofgem?My contract will be ending soon and the new options for new contracts are roughly 10p more than my current.Today was the only option to be able renew my contract?

Is there actually an easy way of talking to Customer Services? I've been waiting on online chat for an hour and I'm still in a queue. All I need to do is register for the new Ovo app so I can add credit to my meters. One would have thought registering for an app would be simple and straightforward. Apparently not, as Ovo insist on telling me I've entered the wrong account details. I haven't got time to wait any longer as I've got things to do. Don't Ovo realise that people are busy and haven't got time to sit around all day?So, I've wasted all that time and still can't use the app. Now what do I do?

I've just opened the OVO website to input my meter readings, which I do on 6th of every month. I noticed that on my electricity meter reading, another reading has been added (not by me) on 13th July. It says "Network actual". Does anyone have any idea where this came from or why this was added? It is actually less than the reading I sent a week earlier. This is the first time I have ever noticed this. 

Can you explain why you taken £88 from my account after you confirmed I am switching away last Friday?????My balance with you is over 200£ and I need my money back!!!!  Do you think this is fair?????

My understanding is that you put in Actual meter readings on the last day of your current billing period then you get a bill based on those readings If this is the case then why am I getting an estimated reading on my heating meter only on the 30 th September when my current billing period ends on the 8 th October which is when I should submit actual readings to obtain up to date bill for that period  I only have  electricity energy Not  gas 

How do i contact Ovo Customer Services - is it only through this forum?

Hello, Is it currently possible to switch to an economy 7 tariff with OVO? I’m struggling to find any recent information about this as it seems like everything has come to a standstill with the impending October energy price rise. Thanks.

Hi I am constantly building up a large credit balance due to what seems to be a fault in the way the direct debit charge is calculated automatically.Here is where the problem seems to be:I am charged £172 a monthIf you average the bill over the last 12 months it works out at £174 a month Excluding Charge anytime creditThe average Charge Anytime credit over the last 12 months is £28 a month meaning the average monthly bill is actually only £146 a month meaning a £28 a month direct debit overpayment which builds up a large credit quickly especially in the summer months. I have tried taking refunds and adjusting the monthly direct debit amount but all that happens is the system adjusts the direct debit amount back up as it performs the wrong calculation again and think i’m under paying. I cant be the only person with charge anytime seeing this issue, does anyone else see this or found a way to fix it. Thanks Paul

Anyone having issues accessing the OVO app this morning?

On a year-fixed-rate economy 10, will I still retain two rates charged? IE 10 at a cheaper rate.

OVO website seems to be useless. I already have ovo account with my email and password and can log onto my online account; I have another property and already have OVO account number but it does not let me create a second online account. when I type in my email ir keeps taking me to my original account; there is no drop down accounts as per their help page; even typing the second account no. in the user ID does not allow it. There customer is is even more useless as they take hours to answer or they dont help you to create the second online account. Thanks

I can't download the app.  Keeps telling me not available for my country,  I'm in the UK 

My tariff hasn’t changed since I fixed it last year. On my March bill, its name was given as:Extended Fixed 27 February 2025On my April bill its name has changed to:Extended Fixed 27 February 2025 LPCThere’s no mention of LPC anywhere on the Our prices | OVO Energy page. What is the meaning and significance of LPC?  Should I be worried? 

Hello. Has anybody else noticed that the app is not updating with your current balance, whether credit or debit? App has been deleted and reinstalled. Customer care is aware of this issue but it’s been two weeks now. 

I’m currently on the 2 Year Fixed 18 April 2024 and have now had the email about moving to another fixed plan. while looking into this i looked in the Ovo app and have 3 different unit prices for electricity and gas showing in different places and now have no idea which one to use as a comparison.  The bill shows the rate as 23.85p per kWh The View Plan and Rate is showing 20.51p per kWh on the renew page if is select current contract it shows 21.54p per kWh Does anyone know why there would be 3 different rates shown for the same plan?  

Hello all, I need some help with some information here that maybe I am misunderstanding. I started a fixed rate tariff with OVO in mid september 2025 coming up to April my ovo account was closed due to an erroneous transfer, which I had sorted. Since then I have not seen the reduction I was expecting from April due to the government levy changes. In fact I have seen no reduction at all in my contract. I called up and an agent told me that because I am currently below the market price cap they did not make any unit rate changes to my account, but as far as I am aware the levy should have been applied to all accounts including fixed rate regardless if they are already below the price cap.  Am I correct in this regard, as this is what it sounds like it should be from information on OVO’s website, ofgem and martin lewis. Thanks

I have been trying to setup my OVO account.  I get sent an email with a link to set the password and I do it within 2 minutes, but each time I get a message saying:  Your password reset link is invalid or expired.So, I click the link to Request another password resetAnd we go around again.  I’m sick of it.How can something so simple be so rubbish. Since the SSE → OVO change happened, not a single thing has gone smoothly.

When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"}

I have a traditional ie non smart Economy 10 meter with digital readings. Is Rate 1 peak Rate and Rate 2 of peak?

My balance is around £400 in credit, my annual usage is around £1000.My most expensive winter bill was less than my monthly DD.Why do you refuse to refund?  Cancel That... Ive just persuaded it to give me £300 back

I want one of 2 electricity meters removed. OVO say the DNO has to do this, it’s SSEN. Has anyone had this done recently and can give me an idea of the cost and time scale?