My account

OVO website seems to be useless. I already have ovo account with my email and password and can log onto my online account; I have another property and already have OVO account number but it does not let me create a second online account. when I type in my email ir keeps taking me to my original account; there is no drop down accounts as per their help page; even typing the second account no. in the user ID does not allow it. There customer is is even more useless as they take hours to answer or they dont help you to create the second online account. Thanks

Once the novelty of watching the remote display has worn off (And it doesnt like to be to far from the meter!) You start to wonder WHO did this benefit?The ONE benefit I thought i would get was accurate Direct debit amount settings! NO, you still get the OTT increases and over payments with an automated FORECAST that never reflects actual bills and seasons.Plus… I couldnt have the Gas Smart meter which is WHY i wanted one in the first place since the Gas meter is in such an awkward place to read….. all down to DISTANCE that even my bluetooth keyboard and headphones could easily cover?! I also had to waste my time and the Engineers a SECOND time as I was told OVO used the new RELAY transmitter to bridge the gap so i COULD have the Gas smart meter when HE told me no such relay is used by OVO?So, the only benefit was for the Utility companies to do away with actual meter readers!?

I can't download the app.  Keeps telling me not available for my country,  I'm in the UK 

My tariff hasn’t changed since I fixed it last year. On my March bill, its name was given as:Extended Fixed 27 February 2025On my April bill its name has changed to:Extended Fixed 27 February 2025 LPCThere’s no mention of LPC anywhere on the Our prices | OVO Energy page. What is the meaning and significance of LPC?  Should I be worried? 

Hello. Has anybody else noticed that the app is not updating with your current balance, whether credit or debit? App has been deleted and reinstalled. Customer care is aware of this issue but it’s been two weeks now. 

What is the best way to pay for my energy with Ovo? direct debit or fixed deal 

I’m currently on the 2 Year Fixed 18 April 2024 and have now had the email about moving to another fixed plan. while looking into this i looked in the Ovo app and have 3 different unit prices for electricity and gas showing in different places and now have no idea which one to use as a comparison. The bill shows the rate as 23.85p per kWhThe View Plan and Rate is showing 20.51p per kWhon the renew page if is select current contract it shows 21.54p per kWh Does anyone know why there would be 3 different rates shown for the same plan?  

Hello all,I need some help with some information here that maybe I am misunderstanding.I started a fixed rate tariff with OVO in mid september 2025 coming up to April my ovo account was closed due to an erroneous transfer, which I had sorted. Since then I have not seen the reduction I was expecting from April due to the government levy changes. In fact I have seen no reduction at all in my contract.I called up and an agent told me that because I am currently below the market price cap they did not make any unit rate changes to my account, but as far as I am aware the levy should have been applied to all accounts including fixed rate regardless if they are already below the price cap. Am I correct in this regard, as this is what it sounds like it should be from information on OVO’s website, ofgem and martin lewis.Thanks

I have been trying to setup my OVO account.  I get sent an email with a link to set the password and I do it within 2 minutes, but each time I get a message saying:  Your password reset link is invalid or expired.So, I click the link to Request another password resetAnd we go around again.  I’m sick of it.How can something so simple be so rubbish. Since the SSE → OVO change happened, not a single thing has gone smoothly.

When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"}

I have a traditional ie non smart Economy 10 meter with digital readings. Is Rate 1 peak Rate and Rate 2 of peak?

My balance is around £400 in credit, my annual usage is around £1000.My most expensive winter bill was less than my monthly DD.Why do you refuse to refund?  Cancel That... Ive just persuaded it to give me £300 back

I want one of 2 electricity meters removed. OVO say the DNO has to do this, it’s SSEN. Has anyone had this done recently and can give me an idea of the cost and time scale? 

 During the early periods of high energy prices I was continually bombarded with emails to increase my DD as I “would not have enough money in my account to cover a 12 month plan’ and needed to ensure my account had a positive balance to cover any high bills” .  Considering that I wasn’t on any fixed plan, I really couldn’t understand OVO’s thinking.  Thankfully that particular period is over and everything has been good to this point.I have, for many years received an interest payment monthly on my bill for keeping a positive balance on my account.  This wasn’t a great amount - but it was now nice to have. Today, I have received an email informing me of the following:  “You’ll no longer get Interest Rewards from February 2024 This won’t affect your energy plan and our terms are staying the same.  Direct Debit payments need to be as accurate as possible The aim is to make sure customers are paying the right amount for their energy. We don’t want you to have more in your energy account

How do I add someone to my account so that they can speak to OVO too?

I've just had my new energy prices, do they include the 5% VAT

It would appear that the cost of energy used for the year on the usage page is just the cost of the units used not including the standing charges etc.  This seems confusing if not disingenuous as standing charges make up nearly 30% of the overall billed amount.

I am currently paying about 28p per unit in a fixed plan until November.  Since rates seem to have dropped to around 22p according to plans.ovoenergy.com for my postcode. it seems to me it would make sense to switch.  Will OVO allow the switch even though I am still within my fixed rate contract? 

You claim on your help page that I can change where my DD is paid from by clicking on the ‘profile’ tab. I can’t. No such facility exists and the only way to do this apparently is to call you.

When is the cheapest time to use the washing machine to save energy electricity

When I switched to a smart meter due to the RTS switch off my supplier was OVO and I was told that everything would sort itself out in 6 weeks. In the meantime I decided to switch supplier and chose Ecotricty. When I was talking to them about this (July 2025) they said that I had two meters registered to me my new smart one and one that must have been the old rts meter. They took on my supply for the smart meter and everything has been fine and I assumed that the other meter still being registered to me was part of the 6 weeks needed to sort everything out. Fast forward to now and I’ve been looking at electricity prices due to the Iran issue and noticed that OVO never appeared in any results so I went to their website and entered my details and got this. So I still have my old rts meter registered to me and this would apparently prevent me switching to OVO. I asked Ecotricity about this and they told me the meter still shows as deenergised and OVO is the supplier attached to that meter

Hello. I received an email from OVO saying they think there is a problem with my gas smart metre. I assume it has been triggered by the fact our gas bill has dropped a lot. That is due to us having replaced a very poor front door where a lot of heat escaped. The thermostat was near it so it took a long time for the heat to get up to 19 degrees. Our daughter also stayed with us for a while and she would have four or five baths a week. Me and my wife just use a shower. With these two changes our bills have reduced dramatically. When I responded to the email by ringing the number given, 0330 102 7517, a message said that number no longer exists and to ring 0330 303 5063. After answering some “security” questions, including my date of birth, which I don’t remember ever telling OVO, I was put through to someone who started asking the same questions again. I then thought I was being scammed so I told the person this and hung up. How can I be sure I’m not being scammed and how can I genuinely

Why is my DD payment that came out not showing on my account? I am having nothing but problems with Ovo at the minute and alraedy have a case going with the Ombudsman. But it just seems to be an ongoing problem with my account. How long does it take for a DD payment to show on my account?

Where can I find the unit and standing charge rates for fixing on the current 1year/2 year deal - or are they the same rates on the current rolling plan?

I have been paying OVO by direct debit for years. My direct debit has decreased from £150 to £75 a month. When checking my account, there appeared to be a big balance of £2800 in credit. I was told there was a billing hold on the account and it would be resolved within 14 daysThe balance redcued to £840.I asked for a refund and was told I would get a cheque within 10 days.No cheque!Now, I have asked what the reason is. Apparently, a billing hold which I already knew about.I have given up to date meter reading and the meter is sending out readings correctly. How can this be resolved quickly so I can move away from this attrocious supplier? Naz