Why does it take so long for monies paid to show on your account?
Solved
How long does it take for money to appear on your OVO account?
Best answer by Blastoise186
Updated on 01/09/25 by Emmanuelle_OVO:
Hi
Depends on how you pay!
- Credit/Debit Card payments usually show up within one hour of the payment being made
- Direct Debit normally shows up within 24 hours of payment being collected
- Bank transfers may take up to five working days due to manual processing
- Cheques may take up to 10 working days in some cases - depending on how slow the postie is
- PayPoint/Payzone/Post Office managed transactions may take 3 working days to go through the system
If you want the fastest processing time, you should consider Credit/Debit Card or Direct
How to pay my OVO Energy bill
At OVO, paying your bills can be done in lots of ways, so you can always pick the one that works best for you.
-
Pay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month.
-
Make a card payment: You can do this in or by calling us on 0330 303 5063 Monday to Friday from 9am till 5pm. We accept all major credit and debit cards (except for American Express).
-
Pay by cheque: Scroll down to find out more about how this works.
-
Make a bank transfer to our bank account: There’s more info on this as you read through this guide.
1. Paying by Direct Debit: all I need to know
Paying by Direct Debit is easier – because we spread your costs evenly over a year. This can protect you from having to pay more when you might use more energy (for instance, in winter). Plus, you’ll never forget to make a payment as it all happens automatically.
How do I set up a Direct Debit?
While we usually set this up for you when you join us, you can also do it at a later date either:
-
In your online account – check out the steps for setting up your Direct Debit
-
By calling us on 0330 303 5063 (Monday to Friday from 9am till 5pm) – we’re happy to help
How to manage my OVO payments from anywhere?
Join over 50,000 members already using the OVO app. Download yours today, and you’ll be able to do everything online from checking your balance, changing your Direct Debit, or making a payment.
Get the OVO Energy app for free in the App Store and Google Play.
+8- Super User
- Solved
Updated on 01/09/25 by Emmanuelle_OVO:
Hi
Depends on how you pay!
- Credit/Debit Card payments usually show up within one hour of the payment being made
- Direct Debit normally shows up within 24 hours of payment being collected
- Bank transfers may take up to five working days due to manual processing
- Cheques may take up to 10 working days in some cases - depending on how slow the postie is
- PayPoint/Payzone/Post Office managed transactions may take 3 working days to go through the system
If you want the fastest processing time, you should consider Credit/Debit Card or Direct
How to pay my OVO Energy bill
At OVO, paying your bills can be done in lots of ways, so you can always pick the one that works best for you.
-
Pay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month.
-
Make a card payment: You can do this in or by calling us on 0330 303 5063 Monday to Friday from 9am till 5pm. We accept all major credit and debit cards (except for American Express).
-
Pay by cheque: Scroll down to find out more about how this works.
-
Make a bank transfer to our bank account: There’s more info on this as you read through this guide.
1. Paying by Direct Debit: all I need to know
Paying by Direct Debit is easier – because we spread your costs evenly over a year. This can protect you from having to pay more when you might use more energy (for instance, in winter). Plus, you’ll never forget to make a payment as it all happens automatically.
How do I set up a Direct Debit?
While we usually set this up for you when you join us, you can also do it at a later date either:
-
In your online account – check out the steps for setting up your Direct Debit
-
By calling us on 0330 303 5063 (Monday to Friday from 9am till 5pm) – we’re happy to help
How to manage my OVO payments from anywhere?
Join over 50,000 members already using the OVO app. Download yours today, and you’ll be able to do everything online from checking your balance, changing your Direct Debit, or making a payment.
Get the OVO Energy app for free in the App Store and Google Play.
+4Hi
I can see
I had a default of £1,775.85. I paid that today in full by bank transfer. When will that be updated to 0 balance and settled? I'm in hospital and never check my credit file until recently, so I'm paying my defaults off.
I would hope that it would show that you have made this payment by the end of tomorrow (Monday). However, remember that standing charges will still be added daily to your account as well as any usage charges for things like fridges and freezers. Having a totally zero balance is almost impossible.
The account is closed. I so happened to check my credit file and it said I owe £1,775, which I paid in full. I'm in hospital so I'm not at that address they have. I thought it would update to settled in 10-15 days? If it's by Monday, that's great.
+4- Super User
It doesn't work like that with credit records.
Once the Credit File company have been informed by OVO that the debt has now been cleared then it can take them a month or two to change your current credit status to show that it's been paid off.
However the fact that there was a debt will stay on your credit record for 6 years.
See “How long does a default stay on your credit record” here:-
I've come to realise the default will stay the for 6 years then drop off, but providers want it settled. I just want it to say settled and that's fine with me.
+4
The account balance should be updated within the next couple of days if it hasn’t been already.
I would hope that it would show that you have made this payment by the end of tomorrow (Monday). However, remember that standing charges will still be added daily to your account as well as any usage charges for things like fridges and freezers. Having a totally zero balance is almost impossible.
They've changed my email as I don't have access to the old one and can see they have updated £1.775 as 0 balance
The account balance should be updated within the next couple of days if it hasn’t been already.
I've received a statement saying I owe nothing. 0 balance. I'm just waiting for the credit bureaus to update this.
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