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Answer

How long does it take for money to appear on your OVO account?

  • July 25, 2025
  • 2 replies
  • 286 views

Why does it take so long for monies paid to show on your account?

Best answer by Blastoise186

Updated on 01/09/25 by Emmanuelle_OVO:

Hi ​@Graham781 ,

Depends on how you pay!

  • Credit/Debit Card payments usually show up within one hour of the payment being made
  • Direct Debit normally shows up within 24 hours of payment being collected
  • Bank transfers may take up to five working days due to manual processing
  • Cheques may take up to 10 working days in some cases - depending on how slow the postie is
  • PayPoint/Payzone/Post Office managed transactions may take 3 working days to go through the system

If you want the fastest processing time, you should consider Credit/Debit Card or Direct Debit

 

How to pay my OVO Energy bill
 

At OVO, paying your bills can be done in lots of ways, so you can always pick the one that works best for you.

  • Pay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month.

  • Make a card payment: You can do this in or by calling us on 0330 303 5063 Monday to Friday from 9am till 5pm. We accept all major credit and debit cards (except for American Express).

  • Pay by cheque: Scroll down to find out more about how this works. 

  • Make a bank transfer to our bank account: There’s more info on this as you read through this guide.

 

1. Paying by Direct Debit: all I need to know
 

Paying by Direct Debit is easier – because we spread your costs evenly over a year. This can protect you from having to pay more when you might use more energy (for instance, in winter). Plus, you’ll never forget to make a payment as it all happens automatically.

Here’s how Direct Debits work
 

How do I set up a Direct Debit?
 

While we usually set this up for you when you join us, you can also do it at a later date either:

 

How to manage my OVO payments from anywhere?
 

Join over 50,000 members already using the OVO app. Download yours today, and you’ll be able to do everything online from checking your balance, changing your Direct Debit, or making a payment.

Get the OVO Energy app for free in the App Store and Google Play.

2 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • Answer
  • July 25, 2025

Updated on 01/09/25 by Emmanuelle_OVO:

Hi ​@Graham781 ,

Depends on how you pay!

  • Credit/Debit Card payments usually show up within one hour of the payment being made
  • Direct Debit normally shows up within 24 hours of payment being collected
  • Bank transfers may take up to five working days due to manual processing
  • Cheques may take up to 10 working days in some cases - depending on how slow the postie is
  • PayPoint/Payzone/Post Office managed transactions may take 3 working days to go through the system

If you want the fastest processing time, you should consider Credit/Debit Card or Direct Debit

 

How to pay my OVO Energy bill
 

At OVO, paying your bills can be done in lots of ways, so you can always pick the one that works best for you.

  • Pay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month.

  • Make a card payment: You can do this in or by calling us on 0330 303 5063 Monday to Friday from 9am till 5pm. We accept all major credit and debit cards (except for American Express).

  • Pay by cheque: Scroll down to find out more about how this works. 

  • Make a bank transfer to our bank account: There’s more info on this as you read through this guide.

 

1. Paying by Direct Debit: all I need to know
 

Paying by Direct Debit is easier – because we spread your costs evenly over a year. This can protect you from having to pay more when you might use more energy (for instance, in winter). Plus, you’ll never forget to make a payment as it all happens automatically.

Here’s how Direct Debits work
 

How do I set up a Direct Debit?
 

While we usually set this up for you when you join us, you can also do it at a later date either:

 

How to manage my OVO payments from anywhere?
 

Join over 50,000 members already using the OVO app. Download yours today, and you’ll be able to do everything online from checking your balance, changing your Direct Debit, or making a payment.

Get the OVO Energy app for free in the App Store and Google Play.


Ben_OVO
Community Manager
  • Community Manager
  • July 28, 2025

Hi ​@Graham781 and welcome to the OVO Forum!

 

I can see ​@Blastoise186 has given some great info here. Has the payment come through yet? Bare in mind that, when a payment is made before or on the weekend, this can often cause a delay with it showing on your account.