All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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My latest OVO bill told me on page 1 that I could save £112.50 a year if I switched to the Lumo Energy App-Only Fixed tariff provided by OVO "sister brand" Lumo Energy. I visited Lumo's website and completed their questionnaire - which generated the message "The Lumo tariff is not yet available for your property". Come on OVO and Lumo! Get your act together and don't waste customers' time with spurious/irrelevant switch information. And while I'm on the subject of time-wasting comms from OVO, this week I received an OVO email inviting me to take up their Corgi Home Plan boiler offer. But I've already signed up for Corgi via OVO, so this offer is irrelevant. My basic point is that OVO needs to sharpen up its use of its customer database to ensure that customers only receive switch and marketing information that is relevant and useful to them.
I am so disappointed and saddened by ovo, in a nutshell I have just come out of a controlling marriage . I have took over the bills in Aug 2020 when I realised the gas and electric hadn't been paid for 6 years . I immediately set up a direct debit explained my situation . They now want to Increase my direct debit to 859 a month good luck with that when I only earn 1200 a month. I have sent endless letters and emails . Everytime I am told to ring collections but I can't get them to answer. I don't know where else to turn so I have complained to the energy Ombudsman . They allowed this debt to Increase over 6 years so the least they can do is let me pay back at a comfortable rate. They ignore my letters this is really worrying me now
Updated on 19/04/22 by Jess_OVO Can OVO Greenlight energy saving challenges be improved? Members with working smart meters can benefit from seeing how much energy they can save by opting in for one of three challenges and taking some simple actions for a few days. There’s three challenges to join: standby, hot water or lighting. Please comment with your thoughts on the following: Do you use OVO Greenlight? If you have never taken an energy saving challenge, would you be interested in one and why? How many days should a challenge last? What would you expect to happen if you did take a challenge? What would you expect to see or learn? If you already participated in one of the OVO Greenlight challenges, was it what you expected and what can be improved? Leave a comment with your thoughts and feedback below, and help us improve this feature!
Hi for the last two months I have been getting billed for gas I could not have used as I no longer have a gas meter, how do I go about having this extra charge removed from my bill. I have tried contacting ovo several times of the last couple of months due to errors in ym bill but have heard nothing from them, it took 3 months for them to accept that my meters are faulty and agree to replace them. this error is costing my at least 40 pounds per month just now in gas charges and my electrictiy chrages range from 92p to over 10 pounds per day, this i kind of expect as I am all electric including my heating, however i have been charged 10 pounds on two sepecrate days this week when i was not in my home to use energy and my heating is manuel controlled by myself. this is becoming more and more distressing I am not looking forward to see what they will be charging me next month.
My OVO account has been moved to "new online system" - Why can't I confirm my email to login to my online account?
When I try to login to my account now it says “We've moved your account to our new online system. Now we just need you to confirm your email to get you started.”I put in my email address and hit submit, but just get an error message saying “Sorry, something went wrong. Please try again later.”
Moving from SSE to OVO - stuck in a password loop when trying to set a password and log in for first time?
Morning all. I’ve had the email through to register for my online account transferred from SSE using my existing email address.When I click on the link I get to the confirm email page:https://account-activation.ovoenergy.com/confirm-emailI enter my email address twice and click submit, and get the “Time to check your inbox” message on screen. I then get a “Let’s get your password reset” email, with another link. The email starts:Great news – you're only a step away from your OVO online account. To verifyyour email and set your password, just go here: Set my password[https://email.mail.ovoenergy.com/c … etcI click on this link and I get taken to a Request a password reset page :[https://my.ovoenergy.com/password/reset# … etcThis then sends me the same (2nd) email again, and so on.This is on a windows 10 PC using Chrome browser. The same happens using Microsoft Edge browser.Any help most appreciated.Thank you.
5 days ago i had an expert into my home to adjust my energy usage SIGNIFICANTLY, what OVO are saying i will be paying for the upcoming year is based on my previous usage, as is the normal process, which i fully understand and acccept. However, that means the direct debit amount they're saying i have to pay this year is to cover a projected amount (and potential debt) that is now definetly not going to exist. My usage this year is going to be dramatically lower from the year they're going by, surely i can set my direct debit below the recommended minimum payment!? It's my debt. But as i say, it's not going to exist now anyway. My usage is now going to be much much lower than last year, so setting my direct debit below the recommended amount doesn't concern me! Am i allowed to set it below it? p.s. i am currently in a small amount of credit on my account.
Updated on 14/04/22 by Jess_OVO Your guide to checking the accuracy of your meter: How to carry out a Creep Test, a circuit check and book a Meter Accuracy Test (MAT) Have you noticed an unexpected change in the amount of energy your meter’s clocking? Are you worried that it might not reflect what you’re actually using? We’ve made this guide to help outline all of your options so you can be confident that everything’s working as it should, and you’re only being charged for what you’re actually using. My bill is higher than usualFirst things first, it’s always worth checking that your charges are based on actual readings rather than estimated readings. You can view the latest statement on the ‘Billing history’ page of your online account or OVO app (download for Android or iOS). Exact appearance may vary ‘Download this bill’ or ‘View details’ to see if the reading is estimated (hint: it will say estimated next to the reading if this is the case). By checking the reading on the me
Hey, I am liking OVO very much in general, so keep up the good work and all. There's just one thing: the recommended payment keeps going up and down, and I don't understand why. I've had a smart meter for over a year, so there's plenty of data to work out our average usage, but even if I were a new customer, I would expect predictions to be based on similar households and so be fairly stable. What I wouldn't expect is for the recommended monthly payment to fluctuate wildly. I'd expect it to stay pretty consistent, the point being to smooth out the variation over the year. Aside from giving feedback and general venting, I'd be really interested to know how the predicted spend is being calculated, and why it's giving such erratic results.
Hi Everyone,I moved my gas and electric from British Gas to SSE last summer and am having massive issues with their customer service department and despite raising a formal complaint they continue to hound me for a bill that is five times bigger than it should be. At no time has anyone said I'm dealing with OVO and not SSE and I haven't received any mail from OVO. Am I an OVO customer now and should I be dealing with another department? The current number I call is 0345 071 9710. Thanks in advance.
Hi, My SSE account has been moved to OVO Energy and I activated my account today 25 Nov 21.I am missing more than half of the credit I had against my SSE Electricity and Gas I should be in credit by £436, my OVO account says a credit of £203 after updating my meter readings.Luckily I have photos of my credit taken on 22 Nov 21 in case I am missing money (thankfully I listened to Martin Lewis).Can anyone advise please?
Hi all,My fixed term plan was renewed for a further 12 months starting on 20th January 2022. Since then, my OVO app shows me the usage data on a daily basis in terms of kWh for gas and electricity but will no longer show me the daily cost as it did before 20th Jan, the bar charts are blank for those days. I’ve never had this happen before in previous years when my plan remewed, my IHD is still working and my smart meter is still sending data to OVO so I’m at a loss as to why the cost data is missing. With prices having shot up, it’s really important that I can keep track of the daily cost of the energy I’m using.Has anyone else experienced the same issue? thanksSarah
As a new customer and one who has normally paid my bills quarterly I have a question as regards to the direct debit method. I was under the impression that your monthly payment can change for example if you use more energy, I was also under the impression if you used less than what you pay monthly that difference gets refunded. Well ive only had two bills, the first one because of being a new customer was a fair bit short of my monthly debit amount but the full amount was taken, now for this month I received an e-mail asking for my meter readings which I submitted, on checking my account I notice it said as I had not submitted my meter readings they had used an estimate, then underneath it had my submitted readings which were less. The correct monthly amount was taken out in this instance but it shows my account as £69.00 pounds. So is this amount an overpayment from the first month plus the difference between the estimate and reading for the second month? If so I thought this got re-c
Hi.my latest bill does not have the gas bill for the month only electricity. Does anyone have the same problem and when will it be corrected. Also the new rate for day electricity is just about 1 and half pence over the cap.
(Apologies for putting this post here, I’m not sure quite where else this would go in these forums nowadays?)I’m posting about an issue with forum user-interface which I think is rather counter-intuitive and could do with updating. Specifically, this page, for creating a new topic post-https://forum.ovoenergy.com/topic/newNoting this from that page-I just spent an hour typing out a long and detailed post for the Smart Meters forum, complete with tidy formatting and images to make for easy reading and a useful future reference.Then I clicked this-Unfortunately, it appears that the button at the bottom of the screen marked “Post your question” doesn’t actually “post your question”; instead, it just takes you back to the webpage you were on, to create a new post, sans all the lovely detailed information you just typed in, with no posibility of recovering it (back button didn’t help - Windows 10 + Google Chrome.)It didn’t just catch me once: I tried creating a new post at least three or f
So I was moved from sse to ovo and I had 189 credit on my account gets to ovo and they are saying it was a debt and I now owe a migration balance, but it isn't just that now it says I owe 241 when i pay monthly for my bills I don't understand where this random amount has come from and why it keeps going up. I even gave manual readings
I have had such a bad time about this, I got my new deals on 2nd February clicked members special 4th February, my currentplan finishes on 27th March 2022 so I took out members special to start on 28th March , thought I would lock that deal down but thought I could jump to another deal as I had such a long time before my current deal ends.they say cooling off period started on the day I clicked 4th February.is this right .so my I would have to pay the exit fees if I wanted to jump to another deal.
Hi I hope you can help me please. I am currently paying my energy bill by Direct Debit each month. Due to the recent and upcoming price increases, I would like to go back to Paper Bills and manual payments online. This is so , as I hope, I will only be paying for the energy I actually use each month instead of a blanket amount regardless of mu usage. Can anyone tell me how to do this without getting earache on the ‘phone line please?? Thanks in advance. Dave
I was offered a £220 per month fixed term tariff in Feb but stupidly didn’t take it up because it was over £100 more per month more that the tariff I was currently on. On Saturday I realised that I should have taken it so went back on again. The tariff had risen by another £100 and I couldn’t find anywhere less so took it. Yesterday my daily cost (on smart meter) was 3 x higher than before, I had only had heating on for an hour in the morning and then on late afternoon, TV didn’t go on until late afternoon, cooking was only 40mins in a combi-microwave and there were no showers/washing etc. The new tariff was only shown to be double the rate not triple? Plus it’s supposed to be 100% renewable electricity so why has that tariff doubled?
Hi is anyone else using Economy7?I have two different rates by OVO the app and email they sent me stating what I am on are different - nightmare trying to get hold of anyone .., either one chat or phone which one do I believe I am currently being charged?TIA
My smart meter shows my gas usage as around £1.85 per day, yet on my OVO app, it shows my gas usage as between £7 and £10 per day?? I’ve checked the readings and they are correct, any ideas why they are so different and which is correct??
Ha anyone else had a ridiculous email from OVO regarding new price increase? They sent me an email with estimate for electricity usage of 28239kwh, I have just looked at usage for the past year and it is not that!!!! Has anyone else had this mistake?
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