My account

Hi folks this is recent communication from ovo customer care if anyone can make sense of it thanks  

Good morning. I am on a bill monthly account but always make sure I am in credit so log in daily to keep an eye.  Im very careful with usage of gas/electric I only put my heating on when needed usually twice for an hour or 2 when freezing in the evenings and only to keep dampness away as i tuck myself up with electric blanketIf I have my grandbabies I keep it running and last week I had them for 1 days and 1 night so kept on heating all day as both under 2years Ive been worried about the cost of usage but I must be in the twilight zone as price doesnt make sense. The Wednesday my heating was on all day and tuesday was a ‘regular’ day but look at the difference in cost?  Does this seem right?Im in a 3 bed semi bungalow with windows that desperately need replacing so very very draughtyThank you in advance   

OVOS LEGAL OBLIGATION have/will be  left without ANY Heating and Hot Water for  2 weeks, in the 'minus' degree centigrade temperatures. I have taken extra insurance [Boiler Cover] over the last 4 years to mitigate this risk. I have been told today that the issue will not be fixed until December 9, possibly December 12 at the earliest. Time line of events:June 25 : Boiler serviced by Corgi Homecare Plan 24-7  as part of an OVO policy I have had for 4 years. November 23: Boiler failedNovember 23: Called Corgi told to repressureize the Boiler [Myself] - Completed WorkedNovember 24: Failed Again 10pm - Called Corgi Engineer to visit November 26November 26: Engineer visits need apparently 4 new parts asked Corgi/OVO to call me, to confirm parts orderedNovember 27: No CallNovember 28: No Call - I called 5 times for over an hour was told we will call November 29November 29 - No Call so I called again - Parts not ordered or authorised for payment. makes complaint asks for customer service mana

I recently moved into an apartment. The previous tenants used OVO Energy and I would like to use them too. I have submitted my email address and have done so repeatedly, but no link has been sent to my email. How can I get urgent assistance?

I had Smart Meters (gas and electricity) installed on 3rd March. When will I see my first statement? Your FAQ says it can take 6-8 weeks (though not why it takes so long), but it is now over 10 weeks. I can see my usage on the website (though strangely not in the app), so I know the meter readings are going to you, and obviously my DD credits are accumulating, so the lack of statements is not a major issue, but presumably I ought to be getting them at some point ... Richard.

Spoke to customer care on the 23-07-2025 about changing my meter has i am having new storage heaters and solar panels fitted under the ECO4 SCHEME. Informed that they don't fit economy seven meters any more which i already new, i asked could you put more on a dual rate such as Smart Economy 9, i was told that they are not aware of this tariff which i replied i am looking at it on your help centre under electric heating. Twenty minutes off on hold back and fore to technical support the issue was unresolved. Why are there different rates for the south of England compared to the north, such as Flexiheat and Superdeal. One of them deals would have saved me a great deal of money as i am 100% electric and lived in this property for 4 years. Back to my main issue of changing my meter at present i have a smart meter and i am on simpler energy plan so why can’t they replace it with a SMETS2 (S2} meter? I would appreciate any feed back, i have already e-mailed  hello@ovoenergy.com and my present

Hello,I’m new to OVO and recently moved into a small apartment with a smart meter about 6 weeks ago. This smart meter currently isn’t sending any readings to OVO and I have an engineer's visit scheduled to try and fix this. In the meantime I am submitting manual readings once or twice a month to keep my account updated and billing accurate. My direct debit was initially set a £92 a month which seems extremely high, however every time I enter a manual reading the future annual consumption seems to increase exponentially. It was initially 2700 kwh and now is at 4970kwh. I also notice on the usage graph it is estimating days after my reading to be laughably high. These then come down after I submit another manual reading. Is there anything I can do to rectify this? I really don’t want my direct debit to be increased based on these dodgy figures? Thanks!    

How do I find out my account number?

Hi for the last two months I have been getting billed for gas I could not have used as I no longer have a gas meter, how do I go about having this extra charge removed from my bill. I have tried contacting ovo several times of the last couple of months due to errors in ym bill but have heard nothing from them, it took 3 months for them to accept that my meters are faulty and agree to replace them. this error is costing my at least 40 pounds per month just now in gas charges and my electrictiy chrages range from 92p to over 10 pounds per day, this i kind of expect as I am all electric including my heating, however i have been charged 10 pounds on two sepecrate days this week when i was not in my home to use energy and my heating is manuel controlled by myself. this is becoming more and more distressing I am not looking forward to see what they will be charging me next month.

Trying without success to set up an online account with OVO for the first time.Never had an online account with SSE Energy or OVO and have never given SSE Energy or OVO an email address.Despite this, all avenues I’ve tried insist on me giving ‘the email address that’s linked to your OVO or SSE energy account’  aaaarrrrrggghhhh!Phoning is really difficult as I’m hard of hearing and I also have limited concentration (ie can’t hold for long in a phone queue even with help).if anyone has encountered these  problems and knows how to overcome them them please let me knowThank you very much  

I’ve tried to claim the reward for restaurants but couldn’t find the QR code. After looking at the map to see what restaurants are available the Rewards Company flag up that I’ve already used the voucher.it’s so difficult to claim a reward and get a voucher code and I wish that OVO would save the money and reduce our bills instead. It would be OK to be offered a reward if it could be used.

Everytime i attempt to submit a meter reading it says "sorry we were unable to submit your meter reading". What do i do and how do i fix this?

In my Experian credit report, the OVO account section has some random late payment codes for specific months of about three years ago. These make no sense at all, as I never paid a bill late, and I suspect they may be related to the switch from SSE not long before that.Experian recommends to contact the lender to have the incorrect information amended, before opening a dispute if that doesn’t work.Did anyone have a similar problem? What’s the best way to get in touch with OVO to remove the incorrect information?Thanks!   

Whilst submitting my monthly meter reading on 11 June 2025, I read an offer from OVO to renew my current 1 year fixed rate loyalty contract that is due to end on 30 June 2025. I did not submit any renewal request at that time, because the offer was 2.2% more than I am currently paying. However on revisiting my account on 22 and 23 June, I found that the offer had been withdrawn and replaced with a higher cost offer, 4.4% above the previous offer. i.e. approx 6.7% higher than I am currently paying! This increase was totally unexpected and I submitted a formal complaint to OVO on 24 June 2025 entitled “Unexpected price increase with no forewarning”. Their initial response has been unsatisfactory, citing changing market conditions and revised pricing from 17 June 2025. I have suggested that increasing their fixed rate loyalty renewal price within 30 days of the current contract ending, without giving any warning of the impending price rise is sharp practice. Has any one else on the OVO Co

Since BT in their wisdom changed my landline service to Digital Voice  ( I had no choice in this) I have not only lost my answerphone service but my IHD  is not showing anything, which is the most serious implication

I currently have boiler cover with ovo. I’m looking at the new tarrifs and it seems cheaper to take a new tarriff with boiler cover combined. It seems if you already have boiler cover you cannot have this tarriff. Why?

I have an OVO online account and I would like to set one up for my Mum who is with OVO as well

I am trying to understand my bill from this old Imperial meter and I don’t think it is reading in 100s as the conversion used by company is 2.83. The meter is a 6 digit meter and 1 revolution is 1.11 ft3. The current reading is 840956 but company is taking it as 84095600. The problem is that even in summers (August 24)I am getting 38,000 kWh of bill (92,000 kWh in Jan 25) - 1400 sqm commercial building - instantaneous gas Domestic water heaters and 10 years old 2 condensing boilers (110 kW each). Can any one comment on it ? 

Hi there,I would like to know if and how I can change my direct debit date?Thank you.

I made a complaint via the ombudsman last year which OVO stated they were at fault. Since then nothing has happened and my account is still not fixed. I have phoned a few times and used the chat. Keep getting promised a call and nothing ever happens. 

I fixed (1 year) in Oct 2024.  I thought I'd review my options to fix again and see where Ovo's fixed price offers are today.  I might even considered bailing early on my existing fix and pay the £50 penalty if it made financial sense.  The problem is I can't find what Ovo are offering in terms of simple fixed prices anywhere within the Ovo app.  All i can find under offers is a pile of marketing adverts for everything except simple fixed and variable prices.  Even when I take myself out of the App and online it's the same as you have to enter your postcode and then be told you already have an account so log in and find out what's on offer. Where can I find Ovo's current fixed prices and why is it so hard these days to check Ovo's energy prices?

Usage chart unclear on windows 11

I have a smart meter. We are no longer using gas. I have booked Ovo to remove the meter. Do the engineers cap the supply as part of the job? Is there a charge?Do I need to contact the transporter when the meter has been taken away?

I checked my energy usage frequently but when i checked today all my old usage bills were a lot higher it previously said i was spending about 1 pound 40 a day now it says for the same day i spent 3 pound 25 how can the usage change on a previous date and it has done that for all my old usage

Verbal communication of meter reading values being transposed. Meter readings, when taken by data collection agents not being used to establish usage. Continual estimating of meter readings leading to IN CREDIT account.