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How do i contact Ovo Customer Services - is it only through this forum?

HiWe have a capped pipe in our living room we think it might have been used for a gas fire not too sure. It goes up into the ceiling and we've no idea where it goes from there. How do we find out if it is still a live gas pipe. We want to decorate and would like,e to have it removed. 

Can OVO say whether the removal on 1 April 2026 of the cost of the ECO and most of the RO will benefit all their customers, regardless of the type of plan they’re signed up for? We learned that curtailing these costs will lead to a £134 reduction in the typical medium-consumption household’s annual energy bills. It’s impossible to work out whether these costs are currently covered by unit rates or standing charges, and no-one seems to know how suppliers are going to act to reduce bills. Am I going to have to pay a £75 exit fee to escape from a fixed-rate tariff so I can earn - how much? Does anyone know what OVO is going to do?

Hi all, I just wondered if anyone could help? I’m new to OVO I’ve only been with them for a month.My standing direct debit is £59 a month which came out yesterday or today but my account said my balance is still -£100 so I’ve paid a further £41 to cover the £100 and it’s still saying my balance is -£60 but i’m not sure why I still owe money?

Hello, I have a very old imperial meter made by Parkinson Cowan (Ser/ No S512290) that works in ft2. Would someone kindly help with the conversion to kwh please. I also would like to know if it measures in ft2 or 100ft2. This is an image, many thanks. 

Warrant Of EntryYesterday I intercepted a enforcement officer at the door of a property I own that is let to USAF personnel, these personnel are involved in the security aspect of the military and with the tensions in the middle east they are away.  They owe money for the gas and electric supplied by OVO who decided to issue an Application for a warrant of entry to the property to fit a prepayment meter.I responded on the tenant's behalf to the application to contest the application and to appear in court.I filled in the paperwork and returned it to Connexus Recovery at the address stated on the application, I sent this signed and recorded delivery, the paperwork contesting the warrant was received and signed for at the correct address as specified on the forms within the correct time frame. Nothing was heard back and I was somewhat shocked to find that OVO had not even had the decency to look at the return paperwork and had already listed the application with the court before the last

Since 24/7 when trying to access online account I just get message:"We're working on a new website for youWe're very sorry that you can't log in to your account at the moment. We're working on fixing things and will be back in touch in the near future with an update.In the meantime, you'll continue to get your bill every month by email or post as usual.If you have any questions or need help with anything, please chat, call, or email our support team. "" What does this even mean "we will get back to you in the near future"?...is it just my account or are others affected? I can't believe the online account website has been taken down without prior notice, meaning is it just my account in which case message is meaningless. If website has been taken down entirely without notice the ONLY reason it can be is OVO has been subjected to malicious attack and customer account data hacked!!On 24/7 I spoke with Val in Bereavement team and she supposedly altered account into my name from that of my

Hi,First let me say that I understand this is a community forum not customer services.In the hope that someone from customer services actually reads this, I have a number of queries.I received a letter asking me to submit a meter reading so you can present me with an accurate bill. I’m a pay-as-you-go customer, so why would I be getting a bill? I tried to create an account online at https://account-activation.ovoenergy.com/details_form however I get an error: “Oops, there’s a problem… Something went wrong, please try again later. If that still doesn't work, give us a call”. You don’t actually list a customer support number on your website. Why is this? I had to google for your number. When I called I was in a queue for half an hour. I was then passed around from one department to another, and eventually cut off. Hence why I’m now here. I received a hand delivered letter from OVO, with the wrong name and the wrong address, entitled “Final notice”, which is a demand for payment. The addr

Hi, Would like to move the meter from the front room to the outside wall. It is literally on the other side of the wall, thus under 1 meter. Please do advise. Kind regards Azzam

Is there any reason why the app doesn’t show the latest gas reading ?  Whilst the electricity one shows the most recent, the gas for some obscure reason only shows 2014 and has done now for months !  I’ve tried re-downloading the app and also using it on both my iphone and tablet without success.TIA

Last year Ovo organised for a replacement for my ancient electricity meter, as the power generated from my solar panels was making it go backwards. This has now happened with the apparently up-to-the-minute replacement. Lots of people are now generating with solar panels, so any clues as to the answer? And please don't say: a smart meter!

How can I get start earning towards some “Free” Electric or “Money Off” if I do not have a mobile phone.I used to move my electric usage before by signing up by email - but it seems technology has moved on and left me behind.Since then I have not bothered being careful when I use electric as I pay the same price with no rewards for moving time slots.Shame really.No incentive. Maybe I should move supplier where my efforts are rewarded.? 

Hi thereLooking for some advice please. I have built up quite a lot of credit - so had been hoping to reduce my Direct Debit, so that some of this credit can be used up. However, I have been unable to reduce the direct debit online. I keep getting the message “sorry we are unable to show you a payment recommendation right now”. . . . I’m wondering why this is:- Would it be because OVO mistakenly allowed an Erroneous Energy Transfer to happen to my electricity account in October last year, and it has only recently been returned to me in the last month or so? . . . Also, I had quite a high credit amount in my account before this Erroneous Energy Transfer happened. However, it looks like the credit has increased. Why would this be happening? Thanks

I am a former Shell Energy customer. Under a bit of pressure last year I opted for a fixed energy tariff. The time has come to renew and I am faced with a range of other tariffs variable and fixed, I would appreciate hearing others opinions before I make a decision. For example Did I lose or gain last time by having a fixed tariff? Which of the other tariffs on offer are worth considering if any and why?Warm regards to all and thankyou.

Recently had another gas smart meter installed as the last one had a leak,the guy who fitted it said he had another older type like the one i had in his van.this meter wasnt new.ovo said the old one wasnt sending readings since 19/9/2025 so i sent a reading off the meter we just had installed,now my bill which was paid every month and on time,has gone from being in credit to saying i owe £2261.55 and that my monthly usage is between £500-700 for a small 2 bedroom house.im confused as im at work all week and my parner is in bed for night shift so the gas isnt on.explained this to ovo and didnt get anywhere apart from we will send an engineer out.but the bill which i dispute has to be paid according to ovo.im at my wits end with it.what do i do as its clearly wrong that i owe this.

On my recent bill I used 37.320 cubic meters of gas.  My house is unoccupied at the moment so only using minimal gas. I followed the conversion calculation ; 37.32 x 43 x 1.02264 divided by 3.6  =  455.8588  kwh However, on my bill it says energy use 1167.073  kwh and I was charged for 1167.073 kwh. I don’t know where I am going wrong with my calculation.Can anyone help me please.  I have tried to email OVO customer services but have not received a reply. Thank you

I am looking to increase my gas flow volume at a residential property.  We are just about to add a new extension and its looks as though I will need to increase the KW of our boiler to 60kw.  I also have a 16kw gas fire and hob. Is it a case of changing the meter or does the pipe need to be changed to the road?  From what I can gather most standard gas meter can provide around 6 cubic metres and a larger boiler needing this alone without any of the other appliances.  Any advice or help appreciated. 

Should I take any notice of what OVO tells me my balance MAY be in 9 months time. At the moment my balance is £1,200, my May charges were £185, my DD was £240. They have today informed me I will be in debit in MARCH 2026 and should increase my DD to min. £264 NOW.  I have had this issue with them before but was brushed off with “We know better than you” despite the fact that for at least the last 4 years I have always topped up my account to keep minimum balance of £800.  OVO say they need to ensure I won’t have debt problems. At 81 years old I’m proud to say I have never had a debt and don’t intend to start now. I wish they would shove their Crystal Ball somewhere else.

Can anyone explain to me why OVO, rather than applying adjustments to the current billing period, quietly make adjustments to historical bills (and hence every following bill) without so much as offering a single word of explanation?For example, my bill for the period 14th Mar - 13th Apr 2023 has, to my certain knowledge, now changed at least three times since being issued. I have four different copies downloaded on the 22nd April, 11th May, 7th August and today and they all show different charges and closing balances. OVO have never communicated to inform me that previously issued bills were incorrect At some point in the last week, despite there being no new credit transactions my account, I have suddenly gained more than £50 worth of credit that wasn't there before and I then noticed that the charges and closing balances on every single bill back to February (as far back as I have checked) have been changed in the last week and that the credit is an accumulation of these unexplained

We purchased a property that had lay empty for some months prior to purchase.  Furthermore, we’ve not lived in it we have cosmetic renovations undertaken.The previous tenant was with OVO on PAYG for gas and electric so we thought for ease we would stick with OVO then instructed them to switch to meter supply, which we did, OVO having advised that we had smart meters.  Over the course of the month, the contractors have reported the power going off on 3 to 4 occasions, having top top up the PAYG card.  On every happening, I have contacted OVO and they have said it has been transferred over to meter. To compound the issue, just over a month later, the first bill is showing daily usage despite nobody living in the property, on both the gas and and electric.  Furthermore, the contractor has notified us that the gas has been capped off!As a side story, the adjoining neighbour has informed us that when the previous tenant was in our property, they use to top up the PAYG and the credit went on

The calorific value is needed by the Smart Meter to convert the volume of the gas to the energy produced by the gas Kwh. As this varies on a daily basis what value does the meter use? Is this the same value as used by the bill?

I’ve been having ongoing issues since our migration from SSE on 20th February. Still getting nowhere and have made 3 phone calls to the customer service team. Made a formal complaint and all they could say was they can’t access my account as it’s still in the migration period. It will take another 10 days for my complaint to be resolved even though my previous complaint (10 days ago) hasn’t been resolved yet.  can you tell me what the complaints procedure is? The guy I spoke to at resolutions was super creepy and told me to go and look after my kids 🙄

Hi everyone,Getting desperate for help now.  Ovo have last month billed me almost £3000 for a 3 month period back in 2020.  I have a separate final bill received back in 2020 which shows as paid, in fact it actually shows a credit balance.They are now persistently threatening me and chasing for the £3000 which I clearly don’t owe them.I have phoned multiple times, I have emailed them as per their complaints procedure (on 18 July) (removed by moderator).  I’ve had no response to my email; when I phone they say it will be sorted.How on earth do I get the complaints team or frankly anyone at Ovo to actually address this issue please?Thank you for any advice.. 

After being moved from quarterly to monthly billing last year, I usually receive an email showing the amount to pay shortly after the bill end date each month, after which I proceed to pay.  However, I have not received the usual email last month, even though My OVO account shows the bill available for the corresponding period. When I was on quarterly billing, the OVO customer service team confirmed that I only had to pay after receiving the ‘Your bill is ready’ email (every 3 months), even if My Ovo account showed interim bills available. I’m not sure if this still applies now or not.

Hi,   I have a smart meter why do I get estimated readings on my Bill? I thought a smart meter would know my correct readings.   Jonboy.