All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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Hi allCan anyone tell me what the Simpler tariff for gas per kWh would have been for:Jan - 31st MarchApril to 28th June.I don't think I've been billed correctly for my final statement. Prices per kWh are 9p and 10p respectively which seems incorrect.Would be nice to know standing charge too. I've tried to look online, but can only find current prices and I can't query with Ovo as there is an active complaint against them.Thanks
I live alone in a 3 bed End Terrace (I had 2 teens when I moved in) and I think I'm quite frugal in both my gas and electricity usage. Every week though, my electricity use is always higher than similar OVO homes, this past week it was 43% higher 😯. By similar homes, are OVO looking at the fact that I live alone or that I've got 3 bedrooms? In October, I used £53 of electricity, is this really 40% higher than other homes?
Can anyone help answer why my bills keep changing and why I have a huge balance adjustment on my account suddenly? I’ve been paying £75 direct debit for my two bed flat but received an email recently telling me it was going up to £452 a month. Shocked, I logged into my account to find all my bills from February were £300+ even though I could swear it was only recently I was in credit. I’ve checked back on my emails and as recently as May I was £95.62 in credit. I logged on to check my bills again today and now they’ve all changed again, dropping to around £150 a month but I’m still in a similar amount of debt because there’s a new Balance Adjustment for £975.58. There’s no details about what this balance adjustment is or a breakdown at all and no explanation for why all my bills are now different again. I phoned the support team who said it’s something to do with SSE but they couldn’t give a breakdown either and simply offered to reduce my direct debit by 15% which is still extort
I live in a small flat. My current direct debit has been set at £110 for several months, which (at current rates) is comfortably higher than it needs to be. In fact, just three weeks ago (23 September) OVO was urging me to lower it to £87: Today, however, (14 October) I logged in to find OVO recommending £108 instead: To be clear, there has been no change in my (OVO-estimated) Future Annual Consumption, nor have any actual readings been submitted in the past three weeks. The sole reason for the difference is that the earlier recommendation was based upon anticipated usage up to 23 September 2024, whereas today’s figure is based upon how much OVO expects me to use by 31 March.If minimum direct debits are to be calculated on a 6-monthly basis from now on, customers are going to be faced with high direct debits over the winter and lower direct debits over the summer. We’ve been told that the great benefit of direct debit is having a payment which smooths out seasonal differences. Well, t
Updated on 01/11/23 by Tim_OVO: Got issues registering or resetting a password for your OVO app or online account? We’ve made a recent change that might help. The advice in this guide is for Pay monthly OVO customers. If you’re a prepayment customer (Pay As You Go), this advice will not be relevant to you, but you’re able to download the app - it’s available in the Apple App Store or Google Play. See our guide here. To log in via your device browser, here’s the online top up portal page. OVO customers should ideally complete these steps in the web portal (online account) first. Once complete, these details will be copied over and available for use in the OVO App. Request a password reset from the online account login page. Select the option at the bottom of the reset email "open this email in your browser" This should then allow you to follow the steps as prompted and login into your account. Please note: This has been extensively tested and in the vast majority of cases will resolve
My gas supply is solely for hot water/heating - how is my gas usage so high even when boiler is off?
I have a Vaillant ecoTEC Plus 630 boiler paired with a megaflo eco systemfit unvented cylinder. My gas usage is nearly 3 times my colleagues who has a combi boiler (they have a much larger house, more occupants and has a gas hob and oven). My gas usage is solely for hot water/heating. My system is managed through the nest app and my water is heating for a total of 4.5 hours a day (I don’t have hot water whenever I want). I went on holiday for a week, turned my system off and it still charged me for all but 2 days of the 7 I was away. We’ve had no heating on and only the hot water scheduled for the times mentioned above. My usage is around 800-850kWh per month. I live with my boyfriend and two year old. I’ve spoken to so many people who can’t find the issue - can anyone help?! Picture of my usage for the week I was away.
Set-up my OVO account a month ago - Why have I not received my Welcome pack and can't login to my online account?
Hello thereI joined OVO a month ago by phone call. Since then, I haven't received any welcome email or confirmation.I have attempted to contact helpdesk through phone call many times and succeeded couple of times and got my OVO ID. However using OVO ID I am not able to register my OVO account on either online or mobile app.I am looking to get account created and give Gas/Electric meter reading for this monthI am starting to be a bit concerned aboutPlease, could you help me?Many thanksSelvendran Chandran
Greetings, I trust you’re all well. Last year, with the changes to the Warm Home Discount (in Scotland) it was changed to a Core and Broader group. I was still with SSE at that point and put my application through them (as a broader group) before I was moved to OVO. I was successful in my application and the money was applied to my account. This year, however, I am unable to make any progress using OVO’s form to apply. (See: https://api.warm-home-discount.ovotech.org.uk/form) my circumstances have not changed since last year (other than being moved from PIP to ADP) however I’m continually met with the error message “EXIT_NOT_ELIGIBLE” with no other information on the page. I’m guessing that code is suggesting that I am not eligible, but I cannot understand why as I do meet the criteria this year again as far as I am aware. Housing Benefit / Council Tax Reduction as single person Income Related Employment and Support Allowance ADP + severe disability premium (unsure if that folows over
I am shocked, surely this cannot be correct? I understand websites being down for sometimes a few weeks for updates, but when I tried to log into the OVO Energy website today only to see the message “We're in the process of migrating groups of customers to our new website so access to your online account won't be available until the end of 2023” I was quite frankly flabbergasted. And with absolutely zero warning that this was pending.So is that right, will there be no website for up to 9 months???How will I monitor my usage in these trying financial times? How will I be able to check when my peak charge times are? How will I be able to check whether my direct debit is adequate to cover my monthly costs, and how will I be able to change it? How will I be able to view and compare historical bill values? And how will I be able to view and compare any new fixed rate deals that might become available.Seriously, this kind of potential duration of outage of online services would be scand
Hi, already had OVO account set up for one property, now other property has been transferred to OVO. How can I add a second property to view online on my account? Each has a separate account number, but when I try to set up a second online account it takes my email address and only lets me see the first account.
So, some people are lucky enough, or unlucky enough depending on your lifestyle choices, to live in a house with a Dual-Rate meter. You probably didn't know you had one when you moved in. You checked the area, the schools, the bus-routes etc, but it didn't cross your mind to count the registers on your electricity meter. Of course not... No-one does that...Dual-Rate meters have TWO registers, Peak and Off-Peak, sometimes labelled Normal and Low, or even a cheerful little Sun and Moon. Off-Peak electricity is charged at close to HALF the unit rate.Lemme say that again. HALF. Half price electricity...Usually there are 7 hours of off-peak timing, which is why it's sometimes called Economy 7. Some people think it means Economy After 7pm. It doesn't...But are you Sure you know exactly WHEN your seven hours are? Many of them are Midnight til 7am, or 00:30 to 07:30... But there Are some weird and wonderful set-ups out there...There's even Economy 10, for example. Off peak electricity with tim
Why am I still waiting for my tech issue to be resolved? I'm not receiving bills and can't access my account!
I am at my wits end. I have spent several hours and complained several times about this. I do not know what else I am meant to do.Around October 2021, the accounts “were updated”. This kicked me out of my account and every time I try to log in it states “oops! Something is wrong”. I was assured in December that the case was a priority and would be sorted in 45 days and I would be kept informed. Obviously that was nonsense and I discovered through yet another call to ovo that no such case had been raised. I am also not receiving any bills. Seriously, how long does it take to fix such a simple issue? On top of this, not one of my formal complaints has been responded to. Absolute farce.
I was an SSE customer but with the take over my account has been migrated over to OVO.The first month i did’nt really check what was happening with my OVO balance as im on a smart meter. at the start of august i checked my balance against my bill ,my ending balance was £126 .a few weeks later i was checking my usage and saw that my balance had gone down to £116 check if i had been billed again ? no ! checked if there was any information as to why it had gone down , again no! so i called OVO and asked why my balance had gone down before my billing date and what the charge was for i was giving a number for SSE i was been charge by them and they where debiting my OVO balance , so i called and was told that had no idea about it and that my SSE account was closed and migrated over to OVO i so i asked for them to send me an email stating so with closing balance ,they did so . called OVO back and asked again why my balance had gone down before my billing date this time i was told the
A month ago I tried to sign up for fixed rate energy but accidentally opened a new account, no problem I thought, I'll just contact customer support explain what happened and get them to close this accidentally opened account.Support assistant assured me it was all fine and the account was closed, yet a week later I have money unlawfully deducted from my bank as they had not closed it at all. Repeatedly complained telling them this was an issue and have been given nothing but lies, lies and more lies regarding the missing money (in one case they even replied to the wrong customer complaint and gave me someone else's account details). If there is no other way to resolve what should have been a really simple matter it seems like there is no other choice but to take the matter to claims court and sue OVO for the money, but I thought I might post my experiences here to see if anyone else has had similar issues and if there are any other available resolutions available?
OVO have doubbled the daily standing charge, this is noyhing to do with the wholesale price rise, which is why the unit price has risen. I have phoned, long story short- one and a half hours, most on hold then cut off.Cannot email their system is down!!!!!HOW DO I LEAVE?
Hi I'm just wanting to cancel my SEG contract but haven't had any luck getting through to the right people at Ovo. I sent an email asking to cancel on 1st September and have sent follow up emails with no reply. I called last week and was told someone would call me back that week but no one did. I've moved from Ovo to Octopus and want to join Octopus Agile for my export of electricity which pays much more than Ovo do 🐙
Updated on 16/10/23 by Abby_OVO The Warm Home Discount (WHD) for 2023-24 is now open. For those in England and Wales, eligible customers will receive a letter from the Government confirming if they are eligible, and don’t need to do anything to apply. For those in Scotland, the Core Group remains unchanged and applies to those who were in receipt of the Guaranteed Element of Pension Credit on 13 August 2023. If you fall under this category, you do not need to take any action and you’ll receive a letter to notify you of your eligibility.For customers in Scotland who fall under the Broader Group, you do still need to apply - you can check out this really handy guide on eligibility criteria for the Broader Group in Scotland, as well as the homepage for the Broader group from the Government: https://www.gov.uk/the-warm-home-discount-scheme/low-income-scotland. For more information, you can check out the Government Warm Home Discount homepage. If you think you might be eligible but haven’t
Hi there, My online account has stopped updating itself and my last useage data was on the 24th (Last meter reading on the 25th) I’ve checked my meter from time to time and the WAN light has been flashing away indicating a connection. It’s been fine for months and transmitting everyday and just suddently stopped updating. Are there any known isues going on? Thanks.
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