All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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HelloI’m currently on a fixed tariff and in October I will move to a variable tariff. As a result my monthly recommend DD will increase. I’m lucky enough to have a positive amount in my account, nearly £1,500. Taking into account the recommend increase in my DD will be £75 will I be able to keep my DD at its current price and use the positive account balance to cover the additional £75 or should I ask for a refund instead?
Hi,I am trying to call / chat someone at OVO to solve a billing issue. How can i contact anyone ? I tried the phone : you can wait as long as you want, no one will answer.I tried the chat : i am supposed to be “position 1 in queue” and after more than 80 minutes, still no one… HOW CAN WE CONTACT YOU. You NEED to have a way for your clients to be able to contact you !!Maybe someone can help me with my issue :I had estimated readings for a long time, when i did an actual reading, it was well below the estimation. At first i received a statement with a negative amount to pay. This statement was quickly replaced by a statement for the month starting with my reading and an estimation for the end of the month. This means that the difference between the estimated number and the actual reading was paid by me while it was never actually used. How can we correct this please ?thanks
Is there any information yet on the actual unit and standing charge costs for Economy 7 tariffs from October? I'm having to best guess day and night rates based on existing published rates to try to do an accurate DD projection. I'm in the Southern region and I have the base costs but it would be nice to get actual Ovo confirmed prices.
What is going on. My account is still with SSE. All of a sudden without notification they are charging me £622/month for electricity when I was always paying £139 and was in credit! The started this in August. SEE website tells me that I cannot submit a meter reading while my account is being moved to OVO. Are they expecting that I pay £622/month again? I don t have this sort of money. That is like a mortgage? Who can afford this. It is outrageous.
At SSE my parents were on 6-monthly, paper billing to accurate readings. Since their account was transferred in June, the only bill they have received is an amended bill from SSE after I provided their readings on Sept 1st. Yet their Ovo online account is showing monthly bills. I spoke to 3 people on chat last week and they all said my parents would get a 3 monthly paper bill in the post shortly and then disappeared. If that's true then why does the online account show monthly bills, none of which have been received in the post. Is this really how Ovo works or were the 3 chat advisors all wrong? Secondly, on rebilling the last bill on the SSE account, it has left a debit amount on there, since the credit had already been transferred to the Ovo account. Does that debit now get transferred across as well? I also have an email saying their direct debit is going to change, but they have not received that notification in the post. I have access to their online account to help resolve issu
We know that it’s more important than ever to understand your bills and how much your energy is costing, so we’re testing out a new design for the billing history page on our website. All you need to do is log in, head to billing history, and look out for this option. Select ‘See the new design’ Once you click ‘See the new design’, you’ll see a redesigned page that we hope makes your bills easier to understand. While we’re running the test, you’ll still be able to switch between the old design and the new one as much as you like. We don’t want to influence your opinions too much — it’s great if you can discover how it works without us leading you — so we won’t give much more detail in this thread. But we’d appreciate your honest feedback, so let us know if it makes things easier for you (or not). Thanks,OVO Energy
My story begins in January 2022 when I moved into a flat that I was renting. I received an OVO welcome pack and proceeded to set up the account. There was an error saying that I need to call the support to solve the issue. I did so several times - yet, after 8 months of waiting, writing emails, calling, writing formal complaints, looking for help on this forum and posting on Facebook, OVO was unsuccessful in setting up the account for me.I continued getting letters addressed to the “current occupier” with the bills and usuage information. Since the account was not set up I was not able to make the payments via the internet. When called I was told that OVO DOES NOT provide me with the energy - my arguments saying that I’m pretty sure they do as I keep on getting bills and the whole process of setting up the account was in motion (or so I did believe).For 8 months I was making bank transfers to pay up the energy bills. Finally, in September I have moved out to another city. My agency inf
Chose a fixed tariff but government price freeze will make variable plan cheaper - exit fees for cancelling or fixed plans covered in freeze of prices?
I have signed up for the 2 Year Fix And Protect plan will start on 6th October 2022.due to the governments recent announcements I now feel I may have made the wrong decision. what are my options? thanks
I got another notification to increase my direct debit but I've only just changed it? Is this because of the October Price Cap increase? Will the Energy Price Guarantee affect this?
Feeling confused, just logged in to my account and yet again DD amount suggested has gone up again. I had an email a few weeks ago telling me my DD will be going up, which is what I expected and I no queries about that. I’m confused to what to do, do I change my suggested DD which is on my account when I sign in? This amount seems to go up every few days.
We signed a dual fuel fixed price deal in June (having had several with OVO before).It seemed a sensible thing to do.But, Now HMG has capped the price cap from October, we would save a couple of hundred quid over two years if we terminated the fixed price deal, paying the £60.00 to do so.This assumes HMG won’t force the price cap to be applied to energy supplied under fixed price deals.Has anyone ant thoughts? Is HMG going to apply the price cap to fised price deals (meaning terminating the deal would actually cost us money)? Have OVO said anything about this (sorry OVO but your search engine doesn’t allow me to actually research this on your site).
Hi, Just a quick query.Has anyone experienced their bill seeming high for the amount of usage?My July 22 bill is higher than June 22 which I wouldn't question, only in June 2 people were in my house for the whole month and in July for 15 days no one was home at all and only 1 person for the rest of the time until Aug 22. I would have thought that with no usage for just over 2 weeks and half the amount of people for the rest of the month, this would be lower!
Updated on 12/04/22 by Jess_OVO So you’re coming to the end of your fixed plan with OVO and need to decide the best plan for you going forward? Unless you really need to chat through your options, you don’t need to give us a call in order to view the available plans, you can do this on your online account or OVO app (download for Android or iOS). We’ll email you (or send a letter if you’ve opted in to postal communications) to let you know when you’re in your renewal window. This is the 49 day grace period at the end of every energy plan. During this time you’ll be able to fix in to a new plan with us, decide to go for a variable plan - or switch away with no exit fees if you’d like.When you log in to your online account or open up your OVO app during the renewal period, you’ll see a renewal message on your Homepage, Exact appearance may vary Click on the ‘Pick your new plan’ button to see the options available, Exact appearance and plans available may vary You’ll have a view of the
Having spoken to customer support yesterday about tariffs, I am somewhat puzzled & I need clarification.I have been in contract for 2 years with Economy 7. This ended this week and I have moved to a variable tariff with the new current rates:Peak 30.48 p/kwh and off-peak 20.03 p/kwh.I have also recently installed a PV system with a battery systemMy query was, “what is the single tariff I would be offered if I came out of the Economy 7 scheme?”I expected it to be lower than the peak, but larger than the off-peak and that I could then calculate whether or not my new usage pattern with solar generation would be better served to go to a single 24 hour tariff. The answer I was given was that the tariff would be the same as the peak for economy 7 - 30.48 p/kwh.Is this correct and why? Obviously, if its correct, I will remain on Economy 7 and use the night time hours as much as possible again.
1. I have a direct debit with OvO for £50 a month for gas and electricity. (I have an account that is quite a bit in credit) with OvOThe. circa direct debit payments are £60 odd pound a month.Question 1. Will I still get the full £400 paid into my bank account? Or will it be deemed that as I am a ‘low consumption user’ that is to say have a direct debit of only £50 a month….that I should get only a smaller amount than £400 paid to me over 6 months? If I’m going to get a smaller amount than £400 maybe I’d be better off getting my credit refunded and setting up a monthly direct debit that is above £60 odd a month.
Due to the delay in the government setting out a plan I signed up to a 2 year fixed deal that works rates that are more than the current maximum rate set in the recent government plan. Will my contract rate be capped and therefore reduced?
Today I received an e-mither from OVO detailing how those with smart meters will get 100% ‘green’ energy. I’ve replied (twice now) to OVO asking how this is possible when all electricity is extracted from the National Grid! All I get by way of an answer is the party line about smart meters. Maybe someone on here can explain how the meters only use ‘green’ energy and not the other kind when it is all lumped together! They must think we’re all as gullible as their staff that regurgitate the smart meter mantra!
I've chosen a Fixed plan but might be better switching to Simpler Energy - Am I able to cancel my renewal and fix in again at a later date?
I, wrongly maybe, as an OVO customer , started a Fixed Rate two year contract on 27th Oct. Simpler Energy is much cheaper - for the present. Can I change over to Simpler Energy and go bsck onto another Fixed rate contract in the future?
We all know the price of energy is gas and oil is increasing and for some reason the price of renewable electricity is being hiked up too but why is my Standing charge going to increase from 22p to 37p when my current plan expires? This seems like extortionate opportunism by OVO and i would like them to justify it . The online option to contact them has been removed so I am trying this forum for an answer.
Updated on 11/04/22 by Jess_OVO How can I apply for a refund on my online account or OVO app? Notice you’ve been building up some credit on your OVO account and want some back in your bank account? You can now request a refund of some of this credit yourself by logging in to your online account or OVO app (download for Android or iOS). Step 1 Click the ‘Payments’ menu option to the left of the Homepage. Exact appearance may varyYou’ll arrive here, Step 2 Scroll down until you see the ‘Refunds’ section Refunds section at the bottom of the Payments page Step 3 Click the ‘Find out how to get a refund’ button to see this page Exact appearance may vary Step 4 Here you’ll be able to check whether you can apply for a refund currently, if it’s possible you can click ‘Apply for a refund’ Exact appearance may vary Just enter the amount you’d like refunded up to a maximum of £1000 (making sure there’s still at least one Direct Debit amount remaining in credit). If successful you’ll see this
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