Sorry to hear that your replacement meter is experiencing the same problem and clocking backwards due to your solar panels.


This is a meter fault that can occur when you’ve got solar panels and an older meter, you can read more about this on our meter fault guide. As you mention having a recent traditional meter replacement it’s rare that the issue has re-occurred and it might be worth contacting your solar panel installer to check that the installation is wired up correctly to your meter.

As your meter is no longer clocking your usage accurately, reach out to our Support Team to arrange a faulty meter replacement. We understand the hesitancy in going smart but would encourage you to check out our guides to common smart meter myths and the full benefits of going smart. By upgrading to a smart meter with your meter replacement. Your meter will also be able to track you export readings, find out more about taking these readings here.