Smart meters

I  am unable to access the reading for generation on my meter (Landid & Gyr E470 type 5533). The suggested sequence does not work:  I cant find any manual for thsi particular modelany sugggestions?

Hi fellow customerscan anyone please provide advice and information on OVO fitting the new 2nd generation meters.we are being pestered to change but cautious due to all of the bad press..positive and negative experiences appreciated thanks  

Hi all. We are converting our understairs cupboard into a WC and want to move the gas meter to a higher position (less than one metre away) on the same wall, with a view to hiding it inside a cupboard which will still be accessible if needed. The OVO engineer attended today and informed us that we could not move the meter because it must be a certain distance away from the ceiling light. Does anyone know what is the minimum distance away it needs to be? Or have any suggestions to get around this? Photos attached, thanks in advance! 

Hi. I used to have a problem with my IHD not correctly monitoring my gas and electricity usage but over the last 2 months, this problem is sorted apart from my gas daily standing charge not being displayed.This charge still gets paid even though it isn't being shown !I am starting this topic as the communication hub indicator lights have changed their sequencing.What used to happen was the SW, WAN, HAN and GAS indicator lights used to simultaneously flash once then go out for 4 or 5 seconds and then the sequence would repeat.However I have noticed this morning that this has changed with the WAN light flashing 7 times then the remaining SW, HAN and GAS lights flashing once then flashing once more once the 7 WAN flashes have completed.Anyone else get this ?Cheers

Hi, we recently reported a noisy gas meter that was making a throb. OVO were fantastic and agreed that although not dangerous it would be very annoying and sent an engineer to fit a new one along with a new smart meter. For a few days we had blissful silence.... but then yesterday the throbbing returned. it is now even more regular (albeit not quite as noisy) and driving me insane! we have had work done and it is now secured to a stud wall and I’m wondering if this is not helping?! Please tell me this isn’t a normal sound on a meter and that something can be done.... I can’t tune out from the throb throb throbbing....... 😩 Thanks

Hi - we had a smart meter installed at our property in the north of the isle of mull last summer but the engineer was not able to pick up a suitable signal despite all the pre-tests showing that this was an area which did have sufficient signal.Our meter is in an outhouse held within a closed metal box and I wonder if this is likely to be shielding the signal.  If this is the case then is it possible for an engineer to fit an aerial to the meter and connect into the installed but inoperative meter.If this is the case what is the process to get this done - will OVO do this It has proved very difficult getting an engineer to come given the island location.ThanksCharles

Hi, 5 days ago my IHD began showing lost connection. It had been working perfectly since install in September. I’ve read on this forum that it could be to do with no mobile reception but we have that and can tell by the WAN red light flashing frequently on the elec meter. (Plus it worked perfectly before). Does the IHD need repairing with the smart meter? Thanks Will

I notice the App has stopped updating my daily usage.  Does this mean that my smart meter has stopped sending data to OVO ?  IHD still works OK

hi there, we have a KAIFA FL100 meter. can anyone tell me what button to press to get the current meter reading, please?

If I have a smart meter installed by OVO , then switch providers and the meter(s) malfunction who do I    contact to repair meter(s)

Hi I'm with OVO energy for electric and eon for gas. I got told to get smart meters you have to be with same company for both. I don't know why this would need to be. 

Hi all I have a Liberty 100 electric & EGV4v gas meter. I am attempting to connect a second hand Pipit 500 IHD to them but the IHD is asking for a PIN number to un-pair the previously paired meter before I can attempt to connect the unit to my meters. I have tried the pin 1793 which does not work (number was obtained from the manual and various internet posts, this number does work with the units advanced settings but not for un-pairing), I have also tried generic pin’s like 0000, 1234 etc but they don’t work either.Please can someone provide the correct pin or details on how to factory reset the Pipit. Thank youChas242

I have an old smart meter, I have had no gas to any appliances since Friday evening and the meter is displaying open valve fail. It sounds like a battery fail. How can i get an emergency repair? Can't get through to OVO helpline until Monday??

HiI hope it’s okay to post here. I have tried to create an account with EON Next to add a post but a message pops up to say I need to speak to a human.  On 12th December I had a smart meter fitted by EON Next (My provider was Sainsbury’s Energy). On 31st December I switched to Tomato Energy.A couple of hours ago my electric tripped and will not turn back on. I have checked the fuse box and noticed the RCD has tripped. I flicked the switch on but then it tripped again and now it keeps flicking straight back off.I have turned everything off, which includes boiler and unplugged all appliances but it still will not turn back on that are on this circuit. The only connection I can make is that it might be to do with the smart meter. When it tripped, I was pressing the smart meter in-home display. I was looking at what I had used and noticed electricity is no longer displayed now that I had switched providers. The smart meter was only fitted two weeks ago and my switch happened yesterday. I h

My smart meter appears to have stopped sending data/readings to Octopus as of 10 days ago.  It was installed 5 years ago and always worked fine.  The WAN light still flashes every 5 seconds so I cannot understand why it isn’t communicating. Octopus have suggested an engineer attend to conduct a “power cycle” but this won’t be for another month. Can anyone explain why this would not be communicating data and if there is anything I can do about it?  And if there is anyway to ensure meter readings data is captured to prevent me being charged a flat rate instead of the Octopus smart rate (I’m on Intelligent Go).  Thank you 

we have gas central heating controlled by standard thermostats with heating timers. since our smart meters were installed on friday our heating will not go off, its ignoring the timers and thermostats, its costing a fortune. any help gratefully received.

Ok, we bought this small semi detached property 2 years ago and noticed our meter and trip switches were in a different location to next doors.There does not seem to be any large sealed fuse before the meter/switch board or if there is one, the board would have to be removed to access it, all whilst the unit  is live.This came to light last year when we applied to OVO for a Smart Meter to be installed, engineer came out, had a look and said it could not be done as no access to said sealed fuse and tha would need the transmission company to sort that out, OVO were to apply for this but we have heard nothing since 2023, can anyone advise what to do next, there is a sticker on the board from SSEB dated 1990 so a long time before we moved here.

Hello, I have been quoted by SSEN for an upgrade to my current supply. I am currently using a single phase to an 100 amp. They have offered a split phase supply 40kva to a 100amp. However I would obviously need a new meter. OVO don't seem to support a split phase supply? Could this be used on a 3 phase meter?  

HiMy smart gas meter was changed on 7/11/24 as it hadn’t worked since moving into our new property in 2021. It has been set up for half hourly readings, looking at the usage it seems to be working, apart from the fact it is 2 days behind. Today is the 25th and 23rd/24th are not yet showing tomorrow the 23rd will show in the usage is this normal? The electricity usage is showing up to the 24th. Hope someone can explain this to me. Thanks. 

Hi, I’m new to the forum and was wondering why electricity usage would fluctuate through the day from 0.0 to 0.32 when no one is in the house and there are only 3 applliances plugged in, 2 x freezer 1 x fridge?  All other sockets were off.

My smart meter was fitted on 31/05/2024.  I never had a problem with my electricity before then.My off peak storage heaters were off for the summer.  My immersion heater was still in use. It is on Off Peak tariff & has a Horstman Timer (it comes on between (3 am & 6 am). It is still in use & never been a problem. The immersion heater night rate KW hours are showing on meter readings on my account.In early October, I put on the storage heating.  When the off peak for the storage heaters came on at about 12.10 B.S.T. - It tripped all the lights, appliances, TV etc. in the house.The consumer box could not be reset to turn Lights, appliances etc., until the storage heaters were switched off at the switches in each room.My electrician has tested my electric system fully over days & weeks and still there is a problem.  His belief is there is a problem with the meter either a switch  or wiring in the meter.I keep getting fobbed off by customer services & they have asked me

Smart meter installed in 2022 for both Gas and Electricity - IHD that came with it never worked. Requested a new IHD every few weeks for about 6 months until eventually I gave up. Around end of September/start of October 2024, the smart meter died and an engineer came and installed a new smart meter on the 24th October 2024 and set me up with a new IHD. A day or two later, my electricity live data appeared on my IHD and readings started to be sent daily to OVO. Gas usage has never appeared nor sent any information to OVO. Live chat with OVO and was told it can take up to 21 days to register which would have taken me to Thursday 14th November 2024. Live chat again earlier this week (past the 21 days) where I was told I just had to wait and it will appear. Currently 29 days after install and still no information showing/sending. Very reluctant to believe it’s just going to appear. IHD says “Awaiting data - Please see system status” and when I check system status it says “Gas meter servic

Hi, I have a gas meter for my flat that was originally installed in the 1970s for the whole house with seven open gas fires. The house was sub-divided into four flats in the 1980s but I ended up with the original house meter for my flat. I would like to install a smart gas meter from OVO Energy but it will not be possible as it is not a drop in replacement. How do I first down grade to a smaller sized standard meter? I have a gas boiler and gas hob in the flat only. The 3 gas fires are now disconnected. Do I need to contact National Grid? Thanks Nick

Our smart was installed on 3rd October, well ahead of the radio tele-switch signal switch off. We have now changed from THTC to Domestic Economy.The engineer who installed our smart meter was brilliant and he even fitted an isolator for us.We were told that although the smart meter will be accurately recording our usage immediately it will take 4 to 6 weeks before useful data is being sent to OVO or appearing on the IHD.After nearly 5 weeks our smart meter began sending useful data to OVO and our IHD burst into life. All working fine.Well done Meter Engineer and OVO.

 Four days ago I selected 30 min readings for my electricity.My account is still showing daily readings.Do I need to wait a bit longer, or is this a fault ?