Smart meters

We have just moved into our rented property and are worried that the usage stated on the app is not correct.there is a smart meter in the property but not one that we have assigned to our account! Or asked for,  Is the smart reader for the property? so therefore reading our electricity correctly and the online account is wrong?  the daily standing charge on the smart meter is also different to what it says on our tariff account online. we are now worried as it says we are using over £10 per day!!!!!  PLEASE HELP AS IF THIS IS CORRECT WE WILL HAVE TO DO SOME CUTTING DOWN DRASTICALLY

I am an OVO customer for my electricity but with British Gas currently for my gas. Forgive my cheek for posting on the OVO forum but I can’t find another route to find answers.  I had an electric Smart meter installed by OVO in October 2022 and since then it has been working perfectly.   L+G E470 with Toshiba SKU1 communication hub. On 17th October 2023 I had a Smart gas meter installed by British Gas (L+G G470 SMETS2). When the engineer installed the meter he was in a rush and said he had to leave before the meter was fully commissioned but said another engineer would come out to complete the installation. This never happened and I was left with a piece of yellow tape on the meter saying “No commission”. I have contacted BG via Chat and phone about every 2 months but just keep getting the same answer - an engineer doesn’t need to be sent and to just wait and it would be  resolved.  Nothing is yet resolved after over a y

Thinking of joining OVO. Will if requested will they supply a IHD with my account?Regards

The standing charge and kWh rate on my Chameleon IHD are higher than my account tariffs . My Account tariffs are correct, any way to correct the IHD display? Thanks.

My father is arranging for his old meter to be swapped out for a smart meter and been offered Economy 7, 9 and 10. He worried about picking the most appropriate plan.Can plans be swapped if required. I’ve seen a post highlighting concerns for one user in Scotland about the quality of the local WAN that could make this difficult. My father lives in the South of England Area 20 and there are masts very close by.In theory does OVO offer this service of swapping between Economy plans. Many ThanksMike

I have an old smart meter, I have had no gas to any appliances since Friday evening and the meter is displaying open valve fail. It sounds like a battery fail. How can i get an emergency repair? Can't get through to OVO helpline until Monday??

HiI hope it’s okay to post here. I have tried to create an account with EON Next to add a post but a message pops up to say I need to speak to a human.  On 12th December I had a smart meter fitted by EON Next (My provider was Sainsbury’s Energy). On 31st December I switched to Tomato Energy.A couple of hours ago my electric tripped and will not turn back on. I have checked the fuse box and noticed the RCD has tripped. I flicked th

I am finally getting some joy with OVO and have an appointment to replace my THTC complex meter with a smart meter.  Old meter is PAYG and new will also be PAYG as I have been told I cannot go to direct debit account until new meter is in.  I live in Perthshire and have old style night storage heaters (rented property so can't change them) and immersion for hot water.  When arranging my appointment I was told I had to choose a tariff pre install and, being utterly bamboozled and frustrated at the time, I chose economy 9.   I now believe economy 10 may suit me better but have been told this would need me to change the appointment date, I don't understand why that would be the case. I was also told that I could change tariff at any time after the install which made sense to me but puts further questions in my head as to why a different appointment date would be needed to install economy 10 rather than 9 as currently arranged?

My smart meter appears to have stopped sending data/readings to Octopus as of 10 days ago.  It was installed 5 years ago and always worked fine.  The WAN light still flashes every 5 seconds so I cannot understand why it isn’t communicating. Octopus have suggested an engineer attend to conduct a “power cycle” but this won’t be for another month. Can anyone explain why this would not be communicating data and if there is anything I can do about it?  And if there is anyway to ensure meter readings data is captured to prevent me being charged a flat rate instead of the Octopus smart rate (I’m on Intelligent Go).  Thank you 

we have gas central heating controlled by standard thermostats with heating timers. since our smart meters were installed on friday our heating will not go off, its ignoring the timers and thermostats, its costing a fortune. any help gratefully received.

Ok, we bought this small semi detached property 2 years ago and noticed our meter and trip switches were in a different location to next doors.There does not seem to be any large sealed fuse before the meter/switch board or if there is one, the board would have to be removed to access it, all whilst the unit  is live.This came to light last year when we applied to OVO for a Smart Meter to be installed, engineer came out, had a look and said it could not be done as no access to said sealed fuse and tha would need the transmission company to sort that out, OVO were to apply for this but we have heard nothing since 2023, can anyone advise what to do next, there is a sticker on the board from SSEB dated 1990 so a long time before we moved here.

Hello, I have been quoted by SSEN for an upgrade to my current supply. I am currently using a single phase to an 100 amp. They have offered a split phase supply 40kva to a 100amp. However I would obviously need a new meter. OVO don't seem to support a split phase supply? Could this be used on a 3 phase meter?  

Last night, I took advantage of a DFS Power Up event to test a storage heater. The event was 04:00-07:00. I made sure the switched (Economy 7 offpeak) circuit was live, then got up at 04:00 to switch the heater’s charging bit on, expecting the ALCS to switch it off again at the end of the offpeak period at 07:00. I was surprised to see these figures in my half-hourly usage data (courtesy of Bright):     The two hours 04:00-06:00 show the power draw of the storage heater, rated at 3.3kW So, the total stored by my heater was ~6.6 kWh, much less than the 23 kWh this Dimplex QM150 is allegedly capable of storing. Could my ALCS have ended the offpeak period (nominally 00:00-07:00, Region ID 11) an hour ea

To cut a long story short…..at the insistence of OVO we had a smart meter fitted at our holiday home in The Highlands of Scotland and were told that we had to opt for a tariff as the new meter would be pre programmed and we opted for the economy 10 tariff.Having given the system a few weeks to settle down I look at our account and see that it is still showing the Simpler Energy THTC tariff, so I email OVO to see what is going on.An hour later I get a phone call that says we are on the wrong tariff and that Economy 10 has been renamed and does not exist.We then get an email to say that we are being put on the same tariff “Simpler Energy THTC” as of tomorrow with much higher charges than quoted when we agreed to economy 10.I am left completely confused and feel totally let down by OVO. I envisage a long struggle ahead.Is Economy 10 still a tariff?Has anyone else had a similar experience and if so do you have any advice on how to continue? Any

HiMy smart gas meter was changed on 7/11/24 as it hadn’t worked since moving into our new property in 2021. It has been set up for half hourly readings, looking at the usage it seems to be working, apart from the fact it is 2 days behind. Today is the 25th and 23rd/24th are not yet showing tomorrow the 23rd will show in the usage is this normal? The electricity usage is showing up to the 24th. Hope someone can explain this to me. Thanks. 

Hi, I’m new to the forum and was wondering why electricity usage would fluctuate through the day from 0.0 to 0.32 when no one is in the house and there are only 3 applliances plugged in, 2 x freezer 1 x fridge?  All other sockets were off.

Changed OVO tariff from E10 to E7 on 22nd of November 2024.Account plan says E7 and in house monitor and meter shows E7 off-peak tariff from 23:30 hours to 07:30 hours (yes 8 hours, my neighbour has the same times).  The problem I have is my Dimplex Quantum storage heaters off-peak feed socket still gets power 3 times a day from 13:30 to 16:30 then 20:30 to 00:00 and 04:30 to 07:30 but are on peak rate. (E10 off peak times.)This means I only get E7 off peak times from 23:30 to 00:00 and 04:30 to 07:30 to feed my storage heaters. 3 and half hours a day off-peak energy.I informed Ovo and have an Advanced Resolutions member scratching her head and saying everything is ok OVO end, it must be my heaters.   I don't feed energy into my house at different times of the day that's what OVO do. I contacted the electrical company that supplied and fitted heaters and the said Ovo supply the energy at Ovo times.OVO arranged an engineer to come out and look at my meter

My smart meter was fitted on 31/05/2024.  I never had a problem with my electricity before then.My off peak storage heaters were off for the summer.  My immersion heater was still in use. It is on Off Peak tariff & has a Horstman Timer (it comes on between (3 am & 6 am). It is still in use & never been a problem. The immersion heater night rate KW hours are showing on meter readings on my account.In early October, I put on the storage heating.  When the off peak for the storage heaters came on at about 12.10 B.S.T. - It tripped all the lights, appliances, TV etc. in the house.The consumer box could not be reset to turn Lights, appliances etc., until the storage heaters were switched off at the switches in each room.My electrician has tested my electric system fully over days & weeks and still there is a problem.  His belief is there is a problem with the meter either a switch  or wiring in the meter.I keep ge

I got the email to switch over to a smart meter last week,just as I was away ,so only digesting it now! I’m reasonably okay with having the old meter taken out,but a few concerns/questions - for those that have had the switch, mainly how these things work compared to the old RTS meters that are being phased out and the tariffs.. So what are the differences between the two meters?I’ve been on a PAYG tariff and understand that’s going to be the same with the switch to a smart meter, but for those of you that have,how much more expensive have you found it? And lastly,presuming the old meter key system for the RTS meter means I won’t be using that key to top up when the smart meter is installed?Cheers! 

I keep getting invitations to get a smart meter and I really don’t want one is there a way to stop these invitations ? How do I make it clear to OVO that I dont want a smart meter ?

Smart meter installed in 2022 for both Gas and Electricity - IHD that came with it never worked. Requested a new IHD every few weeks for about 6 months until eventually I gave up. Around end of September/start of October 2024, the smart meter died and an engineer came and installed a new smart meter on the 24th October 2024 and set me up with a new IHD. A day or two later, my electricity live data appeared on my IHD and readings started to be sent daily to OVO. Gas usage has never appeared nor sent any information to OVO. Live chat with OVO and was told it can take up to 21 days to register which would have taken me to Thursday 14th November 2024. Live chat again earlier this week (past the 21 days) where I was told I just had to wait and it will appear. Currently 29 days after install and still no information showing/sending. Very reluctant to believe it’s just going to appear. IHD says “Awaiting data - Please see system status” and when I check system status it says “G

Hi, I have a gas meter for my flat that was originally installed in the 1970s for the whole house with seven open gas fires. The house was sub-divided into four flats in the 1980s but I ended up with the original house meter for my flat. I would like to install a smart gas meter from OVO Energy but it will not be possible as it is not a drop in replacement. How do I first down grade to a smaller sized standard meter? I have a gas boiler and gas hob in the flat only. The 3 gas fires are now disconnected. Do I need to contact National Grid? Thanks Nick

“The Truth about Smart Meters” is on BBC Panorama tonight, and available on iPlayer now.It’s generally very damning of the rollout of the system, saying that there are 36 million Smart Meters and 3.5 million don’t work properly or not at all.I’d like to focus on what they say about an apparent north/south divide. In the North (Scotland and northern England), where a radio network is used to communicate with your supplier, they are saying there are significant issues with communications - with anecdotal stories from Glasgow, Derbyshire and County Durham.Energy UK confirmed there are significant issues but, on the BBC News website, Ofgem claims there is no statistical difference between complaints in the North and South. I wonder who is correct?The case in Glasgow was resolved by fitting a Smart Meter Hub that uses the mobile phone network. Strangely, there was no mention in the whole programme of the potential issue with using the 2G/3G mobile phone networ

Hi all! I’m a conscript grime SSE. I have Eco10 with a Landis and Gyr meter. I have storage heating.the heating is added in to the normal circuit by a contractor fitted at the same time as the smart meter.The economy rate is switching in and out either early or late depending on how it feels. I could only tell it was switching in or out by the clonk. There is no indicator of which rate is active. I’ve now got a bulb to indicate on economy. I’ve now got a timer on economy so I can see active economy hours.I'm only actually getting 9 hours of economy rate instead of 10. Not a good start. I ignored the sudden £5000 debt for now.I know a lot of you are volunteers so I appreciate your help. 🙈 

Hi everyone,I'm new to OVO and recently moved into a brand-new house, and I'm the first person to live here. My latest bill, starting on the 3rd, shows an increase in energy consumption by 2 kWh compared to the first month. I haven’t changed any of my electricity usage habits, and I don’t care about the 2 kWh increase, but I’d like to know the reason.