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Best answer by Firedog

Updated on 24/11/25 by Abby_OVO

 

Had a smart meter fitted Monday put my water heater on 1 to 4pm and no hot water 

 

 

Not to pre-empt your contact with support, it would really help if you could post a clear photo of your meter and all the other stuff around it so we know what we’re dealing with. We have to be able to read the display on the meter, and see what cables are coming to and from it.

 

It would also be good to know which region you’re in, because the E10 timings vary from place to place. This map should help you find out: 

 

Blastoise has given the standard solution to problems like this, but we don’t really know how your system is set up: E10 meters are quite a novelty, so our experience is limited 🙁 

 

Emailed ovo it is economy 7 now and is midnight till 7am for off peak. There's no daytime off peak hours anymore.  Thanks for the replies everyone 

 

7 replies

Blastoise186
Super User
Blastoise186Super User
Super User
July 31, 2024

Hi @Angef ,

OVO can usually fix this with SMETS Commands. Please ask them to send the one for reconfiguring ECAUL/ALCS configs and it should do the trick.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    A
    Rank 1
    AngefAuthor
    Rank 1
    July 31, 2024

    Hi @Angef ,

    OVO can usually fix this with SMETS Commands. Please ask them to send the one for reconfiguring ECAUL/ALCS configs and it should do the trick.

    Thankyou for the reply I will contact them tomorrow 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    August 1, 2024

    If you have any issues please let us know @Angef & we can try & raise this to the team ourselves. 

    Renewable Energy? Big Fan.
    A
    Rank 1
    AngefAuthor
    Rank 1
    August 1, 2024

    If you have any issues please let us know @Angef & we can try & raise this to the team ourselves. 

    Thanks emmanuelle I left the boiler on overnight and I've got hot water.  The smart meter must be set at midnight to 6am for off peak.  

    Firedog
    Super User
    FiredogSuper UserSolved
    Super User
    August 1, 2024

    Updated on 24/11/25 by Abby_OVO

     

    Had a smart meter fitted Monday put my water heater on 1 to 4pm and no hot water 

     

     

    Not to pre-empt your contact with support, it would really help if you could post a clear photo of your meter and all the other stuff around it so we know what we’re dealing with. We have to be able to read the display on the meter, and see what cables are coming to and from it.

     

    It would also be good to know which region you’re in, because the E10 timings vary from place to place. This map should help you find out: 

     

    Blastoise has given the standard solution to problems like this, but we don’t really know how your system is set up: E10 meters are quite a novelty, so our experience is limited 🙁 

     

    Emailed ovo it is economy 7 now and is midnight till 7am for off peak. There's no daytime off peak hours anymore.  Thanks for the replies everyone 

     

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      A
      Rank 1
      AngefAuthor
      Rank 1
      August 1, 2024

      Hi thanks. I am Bradford Yorkshire and yes I've seen a few different charts with different times.  I always used 1pm to 4pm on old meter so that has changed with a new smart meter.  It heated the water overnight but didn't want to leave it switched on so much.  It's all new ill get used to it 

      A
      Rank 1
      AngefAuthor
      Rank 1
      August 1, 2024

      Hi thanks. I am Bradford Yorkshire and yes I've seen a few different charts with different times.  I always used 1pm to 4pm on old meter so that has changed with a new smart meter.  It heated the water overnight but didn't want to leave it switched on so much.  It's all new ill get used to it 

      Had a smart meter fitted Monday put my water heater on 1 to 4pm and no hot water 

       

      Not to pre-empt your contact with support, it would really help if you could post a clear photo of your meter and all the other stuff around it so we know what we’re dealing with. We have to be able to read the display on the meter, and see what cables are coming to and from it.

      It would also be good to know which region you’re in, because the E10 timings vary from place to place. This map should help you find out: 

       

      Blastoise has given the standard solution to problems like this, but we don’t really know how your system is set up: E10 meters are quite a novelty, so our experience is limited 🙁 

      Emailed ovo it is economy 7 now and is midnight till 7am for off peak. There's no daytime off peak hours anymore.  Thanks for the replies everyone 

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