Hi
Since having my new meters fitted the IHD loses its connection, sometimes for a month, I think it's faulty, does anyone else have this problem?
Solved
Why is my Chameleon IHD not working?
Best answer by Tim_OVO
Updated on 12/06/24 by Abby_OVO
Sorry to hear about the issues you’re seeing with your In Home Display (IHD). If your device shows “Waiting for current data” and it’s be more than 6 weeks since the install, this could indicate a communication issue either between the IHD and the Smart Meters or between the Smart Meters and OVO.
Here’s some things which can cause communication issues between your IHD and your Smart Meter:
- Distance: make sure your In Home Display is near your electricity meter - ideally within 6 metres. If it’s not connected or isn't showing usage data, move it closer!
- Obstructions: Is there anything that could be blocking the signal between the IHD and the meters? (eg an exterior wall)
- Home Area Network (HAN): your smart meter(s) might not be on the HAN, preventing devices from connecting to it (if not paired to the meters the IHD will show the incorrect time/date)
- Firmware: there might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues.
For more help see our IHD guide for S1 meters or S2 meters.
You can check whether this error message indicates a communication issue between OVO and your Smart Meter on this S1 guide or this S2 guide, if so reach out to our Support team for further help.
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+1- Plan Zero Hero
- 7890 replies
- A few photos of the Smart Meter AND your IHD
- More details on exactly what the issue is - “My Smart Meter not working” doesn’t tell us much - how is it not working exactly?
IHDs are generally powered from the wall, please make sure it’s plugged in as they don’t all have batteries. Of those that do, the battery is only intended for short periods and shouldn’t be relied on as the primary power source.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
1 person likes this
- Plan Zero Hero
- 772 replies
Some more details of just what is wrong might be handy.
Is it blank?
Try plugging it in or changing the batteries.
Is it showing an error message?
If so the please tell us what it says, or better still photograph it and add the photo to your next post.
Something else?
Please tell us what you see, or again photograph it and post the photos.
Hi
I’m sorry to hear this.
As our forum volunteer Nukecad has said, we’d need some more information about what the issue is to be able to give some advice.
This thread may also be useful:
+5- Plan Zero Hero
- 2732 replies
NickR wrote:
Hi I'm getting
Status: 22-0
That status code suggests it’s a Geo Trio unit
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
1 person likes this
+1- Plan Zero Hero
- 7890 replies
22-0 right? Seems like the Comms Hub needs a reboot. OVO should be able to request that to be done remotely IIRC, but it may take a while cuz DCC is sloooooooooow.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
1 person likes this
Hey
Sorry to hear you’re having trouble with your IHD.
I’m glad to see a couple of our volunteers have already stopped by to help out, and as Blastoise186 has mentioned, the Support Team should be able to help fix this remotely.
We’ve got a similar topic that may also be helpful:
Let us know how you get on with this.
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