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Peacocksean
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May 17, 2024
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Why is my smart meter connected to WAN but not sending data to DCC?

  • May 17, 2024
  • 3 replies
  • 787 views

My new smart meter is not sending data to the DCC. It was installed in Feb 24 and has sent data from 1st April (but not prior) and then stopped on 9th May. The WAN light still flashes every 5 seconds so I cannot understand why it isn’t communicating. The HAN light also flashes every 5 seconds and I can see live data from meter. I am on Octopus and they want to remove me from their EV tariff. Can anyone explain why this would not be communicating data and what I can do about it?  Grateful for any help. 

Best answer by Firedog

Updated on 20/10/25 by Abby_OVO

 

You can check what DCC is getting from your meter by using a third-party aggregator like n3rgy.com (part of SMS, the smart meter people). Since you’re with Octopus, this is a no-brainer: Smart Meter Reports (guylipman.com) Just follow the instructions.

 

If you find that all the data are there as expected, the problem is at the supplier’s end. Complain bitterly. If they’re not, the problem is probably with your meter.

 

 

If you’re with OVO, you can fill out our Smart Meter Health Check, see below for your corresponding meter type:

 

3 replies

Blastoise186
Super User
Blastoise186Super User
Super User
May 17, 2024

Howdy @Peacocksean ,

Sure thing. Do you see any errors or warnings at https://homebrew.n3rgy.com by any chance? If so, please tell me what they are.

Just a heads up, I won’t be around much tomorrow as I’ll be underwater for the day. Feel free to reply anyway at your convenience and I’ll catch up on my return.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 17, 2024

    Thanks.

    It seems there may be a fault with the Comms Hub - it’s running massively outdated firmware and that’s not a good sign. I think this might be your culprit.

    Try asking for that to be looked into.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Firedog
      Super User
      FiredogSuper UserSolved
      Super User
      May 17, 2024

      Updated on 20/10/25 by Abby_OVO

       

      You can check what DCC is getting from your meter by using a third-party aggregator like n3rgy.com (part of SMS, the smart meter people). Since you’re with Octopus, this is a no-brainer: Smart Meter Reports (guylipman.com) Just follow the instructions.

       

      If you find that all the data are there as expected, the problem is at the supplier’s end. Complain bitterly. If they’re not, the problem is probably with your meter.

       

       

      If you’re with OVO, you can fill out our Smart Meter Health Check, see below for your corresponding meter type:

       

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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