Customers with multi-rate smart meters can now sign up via the website

We’ve made some great progress with the sign up process for complex / multi-rate smart meter setups (Economy 9, Economy 10 and Domestic Economy). Previously, customers with these types of smart meter supplies were unable to switch to us online, however we’re happy to announce that this is now possible.

You can find out more about complex and multi-rate supplies here:

How to sign up online

If you have a complex smart metering setup like one of those listed above, you can switch your supply to OVO online here.

You’ll first be asked to enter your address and personal details, and then you’ll be able to select which tariff you’d like. You’ll also be able to set up a Direct Debit. Once you’ve started the switch we’ll contact your current supplier to let them know you’re leaving.

You can find more information on what to expect when switching to OVO, including how long it takes, in this Forum article:

Thanks,

The OVO Forum team