Smart meters

My meter tells me that I have a message.  How do I retrieve it?

Trying to move from prepay to direct debit credit-smartmeter system. Engineer said "consumer unit blocking cut-out access so can't install until sorted". Need landlord permission to get electrician. What is the issue here that we should describe to the landlord? Unless we get someone from electricity provider to come out again, I don't feel we have enough info to ask for an electrician to come. Do they need us to get the consumer unit moved, or the cut-out moved, or the wood moved, and permenantly or temporarily take off? Any idea? Thanks.

My smartmeter has been reading £1.08 since yesterday. Clearly something is wrong. Any ideas what's going on and how to resolve it? Thanks

Hello all, I’m new here. Got some problem with the meter when I moved into a rental property last week. Googled a bit and seems like there are a lot of useful resources and helpful participant in this forum so tried to post a question here. The property is an apartment in a block and all meters are located in the basement of the block. I’m not expert of meters but below few things of mine looked suspicious:It may not be showing clearly in the photo but there is a “X” at the bottom right corner of the display. Looking at other meters of the same model around, they are showing a square sign at the same location of the display. The red light is always on. Again - the same light of other meters is not on. The reading has been stale since I moved in last Friday. There are 5 lights (SW, WAN, etc) at the upper part. They are always off for my meter but showing green lights for other meter. What should I do? Contact the agent, the onsite property management or the energy company? I don’t even

We switched to OVO some time ago from British Gas who’d already installed smart meters. Crazily the BG smart meters can’t be read by OVO. About 18 months ago an OVO engineer came to fit new meters & we found that while the electric meter could be swapped within the available space the gas meter couldn’t as the model OVO uses is bigger than the BG one. As we’d just finished a cellar conversion we didn’t want new cupboards etc ripped out to accommodate new OVO meters. Does anybody know if there are now smaller gas smart meters same sort of size as BG version now available?

Hi All,I’m interested in having a 3-phase smart meter installed. I’ve read current status with installs but had two questions re tariff and billing for when the time comes if you can help? If I’m on a competitive fixed tariff at the moment that’s due to end later this year, will having a new meter installed mean I’m moved onto a new tariff? I expect not but never done this before.    I have 3-phase supplied to my house but I actually only use a single phase at 100A. Does the way metering works mean I won’t see a change in energy consumption and cost because the smart meter effectively adds the use across the 3 phases? Ie 3000 kWh on one phase, but 0 kWh on the other two = billed for 3000kwh? Plus a single standing charge as it’s one meter? I have a 3-phase “heritage” meter at presentIm eager to have one fitted in order to access smart tariffs in future for EV charging. Rationale for having 3-phase smart meter fitted was to future-proof in the event I do utilise the other phases.Thank y

I’ve just looked at my electricity smart meter reading on the actual meter and on the IHD and although they are the same (34350) they are both different to the smart reading given on my OVO account (33384).I’m wondering where the extra 966 kWh have gone! When I had the smart meter installed I was on a dual rate tariff which was then changed to a single rate via the smart meter. Is that where the difference has come from?

Hi, I have been with OVO a couple of years now and had an Aclara SGM1411-B meter installed after joining which sends electricity readings to my IHD and online no problem.  However it has never worked with my gas to send readings automatically, and I think I was told at the time this was due to my gas meter being SMETS1 (Landis+Gyr G370) but it would be possible in future after a remote SMETS2 upgrade.  From reading online, it seems all of the SMETS2 upgrades should have happened by now but no change on mine still.  I have tried doing the upgrade check on the DCC site but it comes back with ‘we can’t find your meter’ (double checked numbers etc).I still send my gas readings manually but would like to get the smart functions for gas enabled if possible, any ideas on how to get this sorted please?My meters are next to each other in house wall boxes outside:  

Had this on display screen for three days 

Just got the Chameleon IHD and the battery only last 2 hours. Is it faulty?

Yesterday engineer come to change smets 1 to smets2 and he  was checking electric smart meter he said I can't do it because the metal door the box is wood but the door only metal .any advice I really appreciate thanks 

Good Afternoon,I have a Trilliant meter I have noticed that the WAN indicator light is permanently on and the HAN indicator light has a steady flash.Anything to be concerned about?Jason

I joined OVO 10 days ago, and had the smart meter fitted yesterday. Great service, and very polite installer. also changed the gas meter.However it caused issues. the power reconnection seemed to cause a power surge and blew an audio component power supply. plus the boiler isnt working today (was serviced last week, and was fine until yesterday), so cold water and no heating this morning.Any idea who I should speak with about these? 

Hi, my electricity meter has a flashing light where WAN is signed, is the meter faulty, what can I do to remedy this situation?   Thanks.

I had new smart meters fitted yesterday afternoon. Rather shocked to see my costs at over £5 for half a day by the time I went to bed!!! Most of it was Gas usage (>£3) and it wasn't even a cold day. According to my Nest thermostat, the boiler was only running approx 1.5 hours since the meter was fitted. How can 1.5 hrs heating equate to £3 usage ? Boiler (not combi) is rated 24 kW max and tariff shows 4p/kW (which is wrong - should be 2.68p). My basic maths suggests this should be 1.5 hrs * 24 kW * £ 0.04 = £ 1.44 + 27p standing charge. That assumes boiler runs at full tilt the whole time which is not correct as I hear it modulate down after a few minutes. This doesn't seem right to me. Even if/when the tariff is corrected it seems too high. How can I get the tariff set to the one I'm actually signed up to? How likely is it I've got a duff meter that is reading too high on gas?

When the smart meters were set to communicate with each other, the CU tripped.   The engineer could not solve the problem and simply left the installation without my knowing exactly what the problem was and how ( or who ) was going to solve it.    I am now in limbo !Any suggestions appreciated.

I’m having a smart meter fitted soon, but both my gas and electric meters are outside our property - will this affect the installation of the smart meter?  Any advice is gratefully received.  Thank you  

Smart meter not working at all now, gas hasn't worked since leaving Coop ....only had a problem since changing supplier which wasn't my choice the Coop migrated all their customers to another supplier.Had an engineer booked for early this year but it was cancelled due to Covid-19 which I understood. Had no feedback from Ovo since. The Co-op had my meter installed and it worked perfectly until I changed supplier.I understand after hearing a call from an Ovo customer with the same problem who called a radio 5 programme after being told by the ombudsman there was nothing they could do because a third party was involved, namely the National Data Base. So not holding out much hope that my problem will be fixed either. So back to  sending manual energy readings. 

Hello, I've recently had a new smart meters installed. The electric one is working fine, but the gas meter has failed to send a single smart reading. So far I've had to submit manual readings. Does anyone know how to re-sync the two meters so Gas readings are automatically sent to OVO? I've got some of the 2nd generation meters. I am talking to OVO about the issue but they are being very slow, and whenever I do get a response they keep referring me back to fixes for the older style smart meters.  

I had an electricity meter installed in April for the good it’s done me..  Every month they ask me to submit manual readings because they can’t get smart reading. I don’t have a clue how to read it - the engineer didn’t show me. What is the point of a smart meter that doesn’t work and I can’t use. Ovo are awful.  Can’t wait to leave. However any advice on how to read meter greatly appreciated.  Thanks

My IHD display worked fine for 5 days after arrival. Now it just shows “waiting for current data” and nothing else.ive restarted it, reset it and moved it right next to box and still nothing.so annoying. Nothing on forum but loads on bulbs forum.does anybody know how to reconnect it to the actual meter. I’m sure there must be a menu on the meter but it’s locked by pin and no instructions on the web.IHD is a waste of time at present! and I’ve tried everything and still won’t work. It was fine 2 days ago and only installed a week ago

We have just had a KAIFA M120 smart meter installed. I had hoped that this would enable  economy 7. However OVO at first told me that this was not possible. On a subsequent phone call they told me that it was possible but that I’d have to wait for another installation (meter ?)  and that it would cost £325.  I am not sure about this as looking online I am fairly sure that the new meter can cope with a second tariff. Does any one know anything about this ? And also where can I get a KAIFA M120 smart meter manual.

Hi all,I’ve just had a smart metre installed and the daily budget for both gas and electric is set to £1.95 and £1.60 respectively.I live in a small house and have a gas fired boiler and a few electrical appliances. Even when idle, the metre speedometer shows that I’m using medium electricity. This is when noting apart from general appliances are on (I.e. fridge, TV on standby, etc).it’s also telling me I’ve exceeded my budget (set above). Can anyone explain why this is happening?  

Good day, we have three very old (1992) storage heaters in our flat. SSE installed our smart meter last year in April and it provides us with day and night readings on Economy 7. We are now with OVO. We are happy to continue although the cost of running them is very high. However, our EPC rating is F! Other factors contribute to this low rating but we need to change the heaters if we want to sell our flat in the future and increase the EPC rating.  I understand from other posts that OVO cannot change the meter to single rate so it appears we have to find modern storage heaters that still use economy 7 but do not give us such a low EPC rating. Is there no way OVO will change the meter to single rate if we find alternative  heating. I should add we are all electric, no gas supply. Thank you! 

Can anyone help me solve this problem please ?