Error message on my Pipit In Home Display (IHD): "Helpdesk Help Line No Refer Retailer Guide Supplier 0000" - What does this mean?

Same here! For both gas and electricity - 2 days in a row now.

Thus is a Secure brand SMETS1 meter.

Good thought, but nope. Got a full daily history of smart readings, including today’s already.

Hi @FlexibleHead and @Halifaxer 

That’s really strange and I’m pretty sure a Pipit IHD isn’t meant to be doing that! If you don’t get any more like that, you can probably safely dismiss the message and ignore it. But if you get that happening again, definitely let us know here on the forums. :)

It could just have been a one-off thing, it’s still a bit unusual. Any thoughts @Tim_OVO ?

I’m going to flag these up with @Tim_OVO for thoughts, as it definitely shouldn’t be happening. We’ll keep you posted.

My immediate concern is that something is maybe not sending readings to OVO and I'm being billed incorrectly due to estimated readings. I’ll keep an eye on this.

Hi @Halifaxer ,

As far as I’m aware, a faulty IHD will not cause issues with your billing as the readings are sent back to the supplier via a different method. I’ll have a chat with Tim about your issue as soon as I catch him, but he’s likely to spot these threads in the morning anyway.

Tim doesn’t give up easily and he’s a legend when it comes to getting things sorted out. Hang in there with us and we’ll see what can be done.

Thanks

I’ve received the same message on my IHD.  Once on 1st Dec and twice again today.  There is also a red light showing along with the green light on the top of the display.  Any advice would be welcome. Thanks

Thanks for letting us know @JoRobins1 ,

I’ve got this one flagged up with Tim to try and find out what’s happening. I don’t have any updates just yet, but I will definitely let you all know as soon as I hear anything.

Hi all, 

This is so interesting and clearly effecting multiple Pipet 500 owners. 

@richard1966 @Halifaxer @FlexibleHead @JoRobins1 have you flagged this to our Support team via web chat? If not do this here. 

If you help us to keep this topic updated with the latest, it will be much appreciated! I’ll see what I can dig up from my end as well…