Hello,
my smart meter is playing up
electric all works fine but gas shows not money value
it must be sending meter reading to my supplier as they are still billing me but the value i have used per day is always £0.00
the only thing i can find is when i go into the gas account it says waiting for CIN but electric account shows CIN:0000
- this has been like it for months
nothing has changed regarding wi-fi or positioning and worked fine for ages before this
any help appreciated
Best answer by Blastoise186
Updated on 27/11/25 by Ben_OVO
Hiya
You can disregard the CIN, as it’s hardly ever configured by any supplier at all. It just exists for reasons that I’ve forgotten a long time ago.
I think you may want to contact the Support Team and ask them to try the SMETS Command Update Tariff Configuration against both of your meters. If you get lucky, this might fix the issue. If it doesn’t we can try to figure out further clues.
The ‘CIN number’ is not something you’ll need to know or enter in order to set-up your smart meter In-Home Display (IHD). You can find guides for IHDs in our Forum Library section here.
+1Updated on 27/11/25 by Ben_OVO
Hiya
You can disregard the CIN, as it’s hardly ever configured by any supplier at all. It just exists for reasons that I’ve forgotten a long time ago.
I think you may want to contact the Support Team and ask them to try the SMETS Command Update Tariff Configuration against both of your meters. If you get lucky, this might fix the issue. If it doesn’t we can try to figure out further clues.
The ‘CIN number’ is not something you’ll need to know or enter in order to set-up your smart meter In-Home Display (IHD). You can find guides for IHDs in our Forum Library section here.
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