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How can I view my tariff details on my Landis and Gyr gas smart meter? - I think they might be wrong!


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Hi All,

 

Started with OVO over a year ago moving from e.on.  So at the time of that move the tariffs sent to the meter by OVO were incorrect - VAT was added twice as I recall. I tried via customer support to get it fixed but to no avail.  I KNOW it does not affect the billing but it does affect the IHD budget/usage display.  In the end I forgot about it - it was roughly right.

Moving to a new tariff in March (radically different) I hoped the update would fix everything :-) Well the electricity is now correct but Gas hasn’t changed from the incorrect ones of a year ago.  I raised this with Customer Service and Joseph emailed me

“I understand that your In-Home Display (IHD) is missing some data. We have now sent some information to your smart meters remotely which should reinforce the connection to your IHD.

Please allow 24 hours from receiving this email and then turn your IHD off and on again and keep it as close to your electric meter as possible (as your electric meter acts as the communications hub for both meters). If your IHD is still missing information after this process, please let us know as there are other things we can try.”

Unfortunately nothing has changed after a couple of days and I have emailed to say so.

In passing, the Bright app operated by Hildebrand Technology has got one correct reading for the kWh for electricity but the wrong figure for per day and the incorrect but IHD values for gas!  My understanding is that Hildebrand are a DCC Other User and get this data from the meter.  Checking on the meter itself I can only access the electricity tariff which is correct.

So my questions are…..

  1. Is it possible to check on the meter what the gas tariff are? I cannot find them in the menu structure.
  2. How can Bright/Hildebrand get a wrong number from the meter?
  3. What “buttons” do I need to press with OVO to get the right numbers downloaded to the meter and thus IHD and Bright app?  I have responded to Joseph above but have little expectation based on my attempts a year ago.

Why does this matter?  Because I am getting Solar installed and want to see the correct budget/bill/usage/export on the IHD!

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Best answer by Lukepeniket_OVO 11 May 2022, 13:37

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Userlevel 7
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Hey @waiwurrie !

I’m Blastoise186, one of the forum volunteers. I think I can help you figure out some of the answers, but I could do with a bit of help from you, if that’s OK?

Please could you post photos of your meters and IHD. I can definitely locate the instructions you’re after, but it varies depending on what you’ve got and I want to make sure I can get it right first time.

Is it possible to check on the meter what the gas tariff are? I cannot find them in the menu structure.

Yup, should be possible. I’ll give it a go once I’ve figured out what meter you have.

How can Bright/Hildebrand get a wrong number from the meter?

The tariff rates are programmed onto the meters themselves via SMETS Commands and this is what DCC Other Users like Hildebrand Bright, Loop and Chameleon rely on to get their data. If the tariff rates are wrong, they won’t know the difference.

What “buttons” do I need to press with OVO to get the right numbers downloaded to the meter and thus IHD and Bright app?  I have responded to Joseph above but have little expectation based on my attempts a year ago.

Should be as simple as asking the Support Team to issue the Update Tariff Configuration SMETS Commands to both meters with the correct rates. However, it has to be done a certain way via the Smart Team otherwise things may break again in the future. Once the meters pick up the correct rates, everything else should catch up within 24 hours.

Userlevel 1

Sorry been away.  See attached photos. No idea why I have a credit balance on the gas - I pay monthly by direct debit!!!

 

Userlevel 1

@Blastoise186 sorry forgot to tag you

 

Userlevel 7
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Ahh ok, it’s a SMETS2 Landis+Gyr G470 then. I’m afraid I’ve yet to figure out how to get the tariff rates out of that meter myself, so I think I’ll be best off calling in @Lukepeniket_OVO for help. There’s a small chance he might know the answer himself. :)

The “credit” thing is another example of how terrible the UI/UX is on L+G products. I think in your case, it actually means Credit Mode on the basis you’re on a Pay Monthly tariff and the Meter Balance below that is how much the meter thinks you owe so far towards the next gas bill - it will not always match the actual bill exactly though.

Aclara and Flonidan meters are way better in that regard, not only do they have a dedicated screen that shows whether the meter is in Credit Mode or Prepayment Mode in the B Button menus, but the Meter Balance also shows another hint. In Prepayment Mode, most of the time the Meter Balance will show a positive balance because you’re in credit and have already “paid” for the energy in advance (unless you’re using Emergency Credit), whereas Credit Mode generally shows a negative balance because you’re paying afterwards and owe that money to the supplier. In the latter, the balance resets at the start of each new billing cycle.

Userlevel 1

So I have poked every button on my gas meter, held them in for a few seconds, pressed two together etc..  It has displayed “rates” in m^3 and “Blocks” whatever they are but no tariff information.  I have googled Landis+Gyr G470 to no avail. I seriously doubt you can get the tariff info displayed? @Lukepeniket_OVO 

I have poked the IHD a bit more and discovered under the “Account” settings that for Gas it is still “Waiting for CIN” on the gas side but Electricity side has a CIN of “0000” so I am guessing this irrelevant and CIN is Customer Identification Number? @Blastoise186

I have turned the IHD on and off a couple of times near the meters.- no change.

And no follow up from customer service email either.  Guess I will ring them now?

Userlevel 5

Hi all,  the L&G gas UI is horrible there isn't any other words for it…

I actually have a SSE dual fuel install as my next job so let me get that gas meter installed and I'll have a look through all of the menus on there :-) your after actual gas unit price per kwh?

Userlevel 5

Ahh ok just re read the post,  @Blastoise186 are you able to get the customers MPAN for me??

Userlevel 1

Hi all,  the L&G gas UI is horrible there isn't any other words for it…

I actually have a SSE dual fuel install as my next job so let me get that gas meter installed and I'll have a look through all of the menus on there :-) your after actual gas unit price per kwh?

Yep IHD doesn't show correct tariff data for Gas and I want to check whether the meter has the correct data - I guess it doesn’t but want to see for myself :-)

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I’m afraid I’m not allowed to handle MPANs for anyone else. Sorry!

Userlevel 1

Spoke to customer service on the phone as this was going on.  They are now raising it with the smart meter team to get the Gas Tariff data corrected. They took me through the button pushing and couldn’t get the gas meter to display the tariff data.  I can supply my MPAN and MPRN if it is not secret!

Userlevel 7

Spoke to customer service on the phone as this was going on.  They are now raising it with the smart meter team to get the Gas Tariff data corrected. They took me through the button pushing and couldn’t get the gas meter to display the tariff data.  I can supply my MPAN and MPRN if it is not secret!

 

If you’ve already spoken to the Support Team, they should’ve raised this internally so I’m not sure if we’d need to confirm your supply details here, @waiwurrie.

 

More generally speaking it would be interesting to know whether the option to view the current tariff is available on these L and G meters though, @Lukepeniket_OVO - let us know what you manage to work out during the next install. 🙂

Userlevel 5

Hey @waiwurrie !

I’m Blastoise186, one of the forum volunteers. I think I can help you figure out some of the answers, but I could do with a bit of help from you, if that’s OK?

Please could you post photos of your meters and IHD. I can definitely locate the instructions you’re after, but it varies depending on what you’ve got and I want to make sure I can get it right first time.

Is it possible to check on the meter what the gas tariff are? I cannot find them in the menu structure.

Yup, should be possible. I’ll give it a go once I’ve figured out what meter you have.

How can Bright/Hildebrand get a wrong number from the meter?

The tariff rates are programmed onto the meters themselves via SMETS Commands and this is what DCC Other Users like Hildebrand Bright, Loop and Chameleon rely on to get their data. If the tariff rates are wrong, they won’t know the difference.

What “buttons” do I need to press with OVO to get the right numbers downloaded to the meter and thus IHD and Bright app?  I have responded to Joseph above but have little expectation based on my attempts a year ago.

Should be as simple as asking the Support Team to issue the Update Tariff Configuration SMETS Commands to both meters with the correct rates. However, it has to be done a certain way via the Smart Team otherwise things may break again in the future. Once the meters pick up the correct rates, everything else should catch up within 24 hours.

 

 

Hello, so as promised  here is how you view your tariff information on a L&G G470 smets 2 meter.

 

Press A to go to the credit screen and hold A.

 

Once on the CIN screen press A until you come to tariff scheme.

 

Press B to view tariff.

 

The above photo shows the unit price of 7.84pence/kwh and you can also see the standing charge.

 

As bills are worked out in meters cubed (m3) and not kwh, a formula is used to convert this, example 1m3 of gas is 10.55 kwh.

 

How did I do?

Userlevel 1

Thanks.  That worked for me.  Also customer service have fixed the rates on the meter now and  they have fed through to the IHD.  So everything is looking good now!  @Lukepeniket_OVO@Blastoise186 

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