I had a smart meters fitted for electric and gas in August this year, since being fitted the gas meter had never given a reading( the electric has). I’ve had countless phone calls with customer support at OVO with them trying updates remotely that didn’t work and then was told that an engineer would contact me to sort this out, but they was no way of saying when, I would just have to wait.
when I made a complaint about this I was told that there was nothing else that could be done and that they couldn’t leave a complaint open so I must agree to what was happening.
I moved to ovo to be more environmentally friendly and thought by having smart meters I would not have to worry about readings!
I have to say its been there worst experience I’ve ever had with an energy supplier and would strongly advise anyone else not to bother.
Best answer by Jess_OVOView original