Hi
I have a problem with my electric meter as it is an looped neutral meter I really want a smart meter but the most companies can’t change a looped meter could you maybe help me with this problem
Updated on 13/10/26 by Ben_OVO
What are they?
A looped neutral is similar to a shared neutral but you have two or more meters next to each other in a property. Instead of being wired up to individual neutral blocks, the neutral is wired in series from meter to meter so they all share the same neutral and it is wired from meter to meter.
Can we work on these?
No. Unfortunately in these circumstances there isn't anything we can do as every property connected to the neutral will need to be de-energised, it also requires the consent from each meter supplier for the work to go ahead. If you requires a meter exchange, we recommend you contact the DNO as they may be able to separate the neutrals, though this would be a complex job.
Have you managed to get in touch with your DNO to work out the next steps,
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
