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Why does a looped neutral mean I can't get a smart meter?

  • April 22, 2022
  • 1 reply
  • 3506 views
A
New Member**

Hi 

I have a problem with my electric meter as it is an looped neutral meter I really want a smart meter but the most companies can’t change a looped meter could you maybe help me with this problem 

Best answer by Jess_OVO

Updated on 04/12/25 by Ben_OVO

Great link there, @M.isterW.

 

Looped neutral

 

What are they?


A looped neutral is similar to a shared neutral but it is when you have two or more meters next to each other in a property. Instead of being wired up to individual neutral blocks, the neutral is wired in series from meter to meter so they all share the same neutral and it is wired from meter to meter.

 


Can we work on these?


No. Unfortunately in these circumstances there isn't anything we can do as every property connected to the neutral will need to be de-energised, it also requires the consent from each meter supplier for the work to go ahead. If you requires a meter exchange, we recommend you contact the DNO as they may be able to separate the neutrals, though this would be a complex job. 
 

Have you managed to get in touch with your DNO to work out the next steps, @Abdulhakim? 

 

 

1 reply

Jess_OVO
Retired Moderator
  • Jess_OVO
  • Retired Moderator
  • Answer
  • April 25, 2022

Updated on 04/12/25 by Ben_OVO

Great link there, @M.isterW.

 

Looped neutral

 

What are they?


A looped neutral is similar to a shared neutral but it is when you have two or more meters next to each other in a property. Instead of being wired up to individual neutral blocks, the neutral is wired in series from meter to meter so they all share the same neutral and it is wired from meter to meter.

 


Can we work on these?


No. Unfortunately in these circumstances there isn't anything we can do as every property connected to the neutral will need to be de-energised, it also requires the consent from each meter supplier for the work to go ahead. If you requires a meter exchange, we recommend you contact the DNO as they may be able to separate the neutrals, though this would be a complex job. 
 

Have you managed to get in touch with your DNO to work out the next steps, @Abdulhakim? 

 

 

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