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Why is my In-Home Display showing the wrong unit rates and standing charges following my variable price change?

  • April 2, 2022
  • 1 reply
  • 15208 views
S
New Member***

I have noticed since the price change that my smart meter has not updated to show the new tariff rates and standing charges. 

 

Thought I was doing well yesterday until I checked the app to see it was actually double the price that my smart meter was showing me.

 

Anyone know how to correct this so my smart meter is actually useful? 

Best answer by Jess_OVO

Updated on 02/12/25 by Ben_OVO

Sorry to hear about the inaccurate figures you’ve both spotted when checking your IHDs, @timothy.logan and @Sian.

 

We’ve been made aware of a slight technical glitch affecting some member’s IHDs following the price cap change, which sounds like it could be behind the figures in your case, @timothy.logan. As a general fix is in progress for this issue, you shouldn’t need to contact the Support Team. We’re hoping to get the fix rolled out to affected devices as soon as we can. 

 

In your case, @Sian, I’m wondering if there was a slight delay to the update being received (this can take a few days following a price change). Any updates to what you’re seeing after the weekend?

 

For both issues - this won’t affect the prices which are being used to calculate your bills and the ‘usage’ pages of your online account or OVO App (download for Android or iOS) so we’d advise checking your usage costs here for the time being.

 

Do keep us updated of any changes/updates to both your devices - This will also help others with similar issues who might be reading this thread. 👍

If the rates on your IHD are incorrect, get in touch with our Support Team who’ll try and fix the issue.

 

Differences between the rates shown on your IHD and your plan won’t affect the prices which are being used to calculate your bills and the ‘usage’ pages of your online account or OVO App (download for Android or iOS).

 

 

 

1 reply

Jess_OVO
Retired Moderator
  • Jess_OVO
  • Retired Moderator
  • Answer
  • April 4, 2022

Updated on 02/12/25 by Ben_OVO

Sorry to hear about the inaccurate figures you’ve both spotted when checking your IHDs, @timothy.logan and @Sian.

 

We’ve been made aware of a slight technical glitch affecting some member’s IHDs following the price cap change, which sounds like it could be behind the figures in your case, @timothy.logan. As a general fix is in progress for this issue, you shouldn’t need to contact the Support Team. We’re hoping to get the fix rolled out to affected devices as soon as we can. 

 

In your case, @Sian, I’m wondering if there was a slight delay to the update being received (this can take a few days following a price change). Any updates to what you’re seeing after the weekend?

 

For both issues - this won’t affect the prices which are being used to calculate your bills and the ‘usage’ pages of your online account or OVO App (download for Android or iOS) so we’d advise checking your usage costs here for the time being.

 

Do keep us updated of any changes/updates to both your devices - This will also help others with similar issues who might be reading this thread. 👍

If the rates on your IHD are incorrect, get in touch with our Support Team who’ll try and fix the issue.

 

Differences between the rates shown on your IHD and your plan won’t affect the prices which are being used to calculate your bills and the ‘usage’ pages of your online account or OVO App (download for Android or iOS).

 

 

 

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