Great to hear your checking the usage data sent from your smart meter to your In-Home Display (IHD)! You can also view this data in some handy to read graphs on the usage pages of your online account or OVO app (download for Android or iOS).

It’s worth mentioning that the daily standing charges are added to your IHD around midnight each day which could explain why you already notice some energy costs showing when you check in the morning, Also bear in mind some appliances (like fridge/freezers and TVs on standby) still use a fair amount of electricity overnight. Visit the Centre for Sustainable Energy (CSE) and get free and impartial advice on the energy usage of your appliances.

If this does not explain the high daily usage cost shown on your IHD, it could be that your tariff rates have not been correctly updated to your meter, in which case reach out to our Support Team.

For further information on how to use your IHD see the usage guide for your meter/IHD type below:

S2 smart meter and Chameleon IHD

S1 smart meter and Chameleon IHD

S1 meter with a Pipit IHD

Hi, we had a smart meter fitted a month ago, and since then I've been monitoring our usage. 

For some reason the total used through the night doesn't seem to reflect our true usage. 

Gas and electricity usage through the night (according to the current usage displays) should have been around £1.49, however the actual reading showed £2.37 - a difference of some £0.88 - Electricity was showing 0.24p an hour and gas was showing total used 0.33p - these figures shouldn't change during the night whilst we are all in bed asleep. 

We can explain the electricity through devices used, and the £0.33 gas is probably the standing charge, but where does the additional cost come from? 

If this happens every day of the year, it means that a total amount of £541.48 is being added to our bill annually. 

I haven't checked the hourly readings through the night yet, but I plan to stay up one night and monitor the actual hourly usage against the total usage shown.

One thing is for certain, the total amount used is showing too high for the actual consumption according to the smart meter itself!!

Can anyone tell me why? 

Hi @SeanLancs are you looking at your In Home Display (IHD) rather than your smart meter? I presume so and you will see a section on that to do with tariffs which could be not your real tariffs, however your bill will be calculated from your smart meter readings and the tariffs on your plan.

If your meter is set to send half hourly readings you could see the usage on your account and not have to stay up all night !!

There are several apps available that allow you to view the data from your smart meter. I use Bright but there are others. If your meter is setup to send half hourly readings you can then, using one of these apps, see exactly how much electricity is being used through the night without having to stay awake.