My OVO energy

Hello, I’m moving home in a month and won’t be responsible for utilities anymore, therefore I’m closing my OVO account. I’m required to submit final meter readings but it is unclear when -Should I submit my meter readings today or on the day I move out?Also, how long after I move out/close my OVO account can I cancel my direct debit? Many thanks! 

Hi is the support package closed for this year? I tried to fill out the online application but it only takes me so far. When I get to part 4 it asks me to choose which options might help but there are no options displayed.

You claim on your help page that I can change where my DD is paid from by clicking on the ‘profile’ tab. I can’t. No such facility exists and the only way to do this apparently is to call you.

Hi,I have the chance to join a collective switch (away from ovo) to lower my bills fixed for 2 years. Im a high user so on a new tariff should I prioritise tariff over standing charge?

I am a pay as you go customer (PAYG) who was an SSE customer. SSE used to send out a statement every 3 months showing usage and costs. I got changed over 8 months ago and can't get a billing statement sent out to me? I am told look at the app but the app is only for D/D customers so no billing info is available to download for PAYG customers, why?We all pay for our energy so why can't PAYG customers get billing statements sent to them?Customer service send me on a merry-go-round with no ability to assist and the Web site does not offer this service 'O' but they do for D/D customers are payg customers less important OVO energy? Sort out your app that allows PAYG customers the same service as DD customers, SSE offered this service via their app why can't OVO offer the same???

I want to know what to do as my payment was ment to be taken on the 22nd but has not. And when I look at my account it say bill pending 

Hi - I have an OVO account for dual fuel pay monthly, but recently got divorced. I'd like to change my name back to my maiden name, how can I do this?

I have been with OVO for many years and have always used their calculations to ensure that my monthly payments are sufficient to ensure that I will always remain in credit throughout the term of the contract, adjusting my payments accordingly. Out of the blue I have just received an email from OVO telling me that they are increasing my monthly payments by an additional £25.00, which they say is calculated to ensure that I have a month’s credit in my account by the end of the contract term.  I can understand that they do not want me to finish up owing them money but a whole month’s amount of credit seems excessive and unnecessary especially when, as far as I am aware, they have never asked me to do that before. Why now?

I am currently an ovo customer on economy 7.  How do I change to economy 10? 

I have a prepayment meter.  How can I set up an online account? I am asked to supply an account number from a bill but with a prepayment meter, I don't get a bill.

When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"}

Hello,I am currently on Simpler Energy - Economy 7 since August 2023 and I am considering switching to Simpler Energy- Economy 9 now that it appears to be more readily available.I am using ancient Duplex heaters which tend to wane in output towards the end of the day and I am hoping that E9 may give a little help in this area. Done some digging around on the website and the Forum and cannot find that much on E9 apart from the time periods for my area and the tariff.My Dist Id is 20 and meter is an Aclara SGM1400C SMETS2So my questions are..Can I assume ALL consumption during the Off-Peak times will be charged at Off-Peak rates - like E7? Can the rate/timing changes required by the meter be done remotely and if so how successful is this usually? How do I go about initiating the change as I cannot find anything on the Website and I do not use the App.Many thanks 

I am on 30 min smart reads and have an ovo app. Can I  still set up "usage checker" on their apps/online? if so how??i cant find it or the questionnaire on main household appliances. thanks MrB

My account is over £1200 in credit, but when I have applied for a refund online I'm being told I can't do this until further metre readings and the next statement. This isn't legal - anyone else had this problem?

I topped up my gas and electricity through the OVO app yesterday, I had text and email confirmation, the top-ups were displayed in the app and the credit was applied to my meters.What's strange is i checked my bank account this morning and there are two pending payments to Northern Belle 0330 303 5063 GB. The payments are for the exact amount of my Ovo top ups and I believe 0330 303 5063 is an Ovo phone number. Why do the payments have Ovo's phone number and a completely different company name? Should I be concerned about this?I was going to raise these payments as fraudulent with my bank, but if they decide I'm making a false claim, they could close my account. I topped up again this morning and the pending payments are to Ovo Energy Ltd. Can anyone shed some light on this, please?

I have a traditional PAYG electric meter. When the display disappeared I contacted OVO and eventually an engineer put in a new traditional meter.  He inserted the existing key, showed balance, all looked ok. I topped up  later in week, meter did not record top up.  After several hours spent on successive days on Chat, 2 days of phones, one new key and at least half a dozen “codes”, the problem remains.  I topped up again today, my Paypoint receipt clearly shows my correct account number and correct serial number of new meter.  My new key works and meter shows balance etc but will not show how much the top up is, or key in the new balance.  I am desperate, I simply cannot face talking to OVO anymore on Chat or phone and I certainly do not want any more useless codes.  I just need my supply to work.  Please help.  Patricia B

Until last Monday (21st Oct) my meter reading history was available to three decimal places, but now only integer values are being shown. Is this a glitch or a permanant (yet irritatingly inconvenient) system ‘improvement’?

I have always been aware of the Balance showing on the Homepage of the OVO Website and the Credit showing on my monthly billing. At he beginning of Setember the credit showing after my new bill was £67.53 but the balance showing on the homepage was £104.65. Since I have been aware of this for some time I took a screenshot of my homepage for proof. At the beginning of October my credit was £65.41 with my balance showing the same. They have now been realigned with a subsequent loss to me of £35.00. I confirmed with an OVO advisor yesterday that others had also noticed this so I am posting this to make others aware of this irregularity. I have a complaint outstanding with OVO but not answered. Has this happened to other OVO customers.?

Hi!I'm renting a room in a flat. We previously had Ovo Gas. About 2 months ago, letters began to arrive in a different name and an agreement for Scottish Gas. The Ovo customer who is living in the same place as me (the landlord's son) didn't care. Later, a final letter came from Ovo. So, probably our Ovo gas card is not working now. I've told him countless times to contact Ovo. He told me he contacted Ovo and a new card will come soon. He said this about 3 weeks ago. Of course, the new agreement and card haven't arrived. I think he's lying about having resolved it. Soon, we will run out of gas. How can I sort this out?

Hi all,Sorry if this has already being discussed. For months I've tried to access me OVO account but receive the same message "were bringing you a new website" but this is since May. I've tried the app and still the same message. Is there an issue with the website?Thank you.

i have duel fuel top up meters with ovo and recently the gas meter is not accepting the top up sent from the app the electric meter works fine and i top up via the app it appears on the monitor within a minute but when i top up with the gas through the app i have to manually key in the code that the app sends rather than it happens automatically.. it use to work fine before ..always about 20 mins after i used  the app but last 2 payments have been like this now ...any ideas why?

Is there any reason why the app doesn’t show the latest gas reading ?  Whilst the electricity one shows the most recent, the gas for some obscure reason only shows 2014 and has done now for months !  I’ve tried re-downloading the app and also using it on both my iphone and tablet without success.TIA

I have just read this passage about FACs in another thread: “… my own experience shows that [the future annual consumption figure] is being based on, (or at least being adjusted based on) actual meter readings. I could see my FAC for gas changing (reducing by large amounts) within minutes of submitting a new meter reading.”This is what is supposed to happen, if I understand the wording here: Usage projection is a figure produced by our billing system, that uses smart meter readings (if available) to project the usage for you over the next year.We c

Hi,We tried to top up our pay as you go “heritage” meter and were met with a flashing display of “call help”. To cut a long story and multiple (poor signal peppered) conversations short, the engineers have failed to show up twice, and we’re still without a gas supply.Has anyone else had a similar problem, and more so, is there any way to circumvent the singular process put in place to deal with our issue? Regards, Customer666