My OVO energy

My balance is around £400 in credit, my annual usage is around £1000.My most expensive winter bill was less than my monthly DD.Why do you refuse to refund?  Cancel That... Ive just persuaded it to give me £300 back

I want one of 2 electricity meters removed. OVO say the DNO has to do this, it’s SSEN. Has anyone had this done recently and can give me an idea of the cost and time scale? 

Hey, can anyone assist me, I've tried to ask OVO but they havent been very helpful and im rather disappointed in them I was recently contacted by Seeka wanting access to my property, unfortunately both myself and my partner were at work that day till late (both RN's for the NHS) the gentleman left a letter demanding I contact OVO to arrange a visit, this is difficult for us at times as we both work different hours and aren't usually at home during the day (im outpatients, shes ward/emergency care based). After contacting OVO and having a somewhat lost conversation with the advisor she put me on hold and attempted to arrange a day where they could visit, unfortunately it was a day im working so im having to take A/L for this.  Does anyoen know the reason why this company need access toy property? And why the OVO operator was so rude and wouldnt inform me why they have been sent round? 

 During the early periods of high energy prices I was continually bombarded with emails to increase my DD as I “would not have enough money in my account to cover a 12 month plan’ and needed to ensure my account had a positive balance to cover any high bills” .  Considering that I wasn’t on any fixed plan, I really couldn’t understand OVO’s thinking.  Thankfully that particular period is over and everything has been good to this point.I have, for many years received an interest payment monthly on my bill for keeping a positive balance on my account.  This wasn’t a great amount - but it was now nice to have. Today, I have received an email informing me of the following:  “You’ll no longer get Interest Rewards from February 2024 This won’t affect your energy plan and our terms are staying the same.  Direct Debit payments need to be as accurate as possible The aim is to make sure customers are paying the right amount for their energy. We don’t want you to have more in your energy account

How do I add someone to my account so that they can speak to OVO too?

I've just had my new energy prices, do they include the 5% VAT

I am at my wits end. I am currently subject to my fourth erroneous transfer. I live in a block of six flats. Most are rented. Everytime someone moves out, my supply is affected. I got an email stating my final bill, they cancelled my direct debit etc. I phoned immediately to OVO, explained that the transfer was erroneous, they said they would reinstate my account.  I have a smart meter, use the app on my mobile. But today, my balance was in credit at over £800, now it it is showing a defecit of £672. So they have somehow credited someone else with my money, and lumped their BAD debt onto my account - AGAIN!!! . How on earth can this keep happening?????? My name is on the account, I have a SMART meter. I think I may be being scammed by other renters. I am considering reporting this to the Police as Utility Fraud. I am disappointed in OVO. Any suggestions???? 

It would appear that the cost of energy used for the year on the usage page is just the cost of the units used not including the standing charges etc.  This seems confusing if not disingenuous as standing charges make up nearly 30% of the overall billed amount.

My first bill from OVO.Really simple :  Zero starting balance, + Some electricity, - One paper free discount, + VAT.  These numbers don’t add up.Statement shows two ‘paper discounts’ totalling £9.52, but the calculation only uses one.The ‘Total Charges’ don’t match the ‘New Balance’, even though the starting balance was zero.I know the errors are not significant, just a few pence, but they are wrong !.It is possible that a human working with a calculator could make a simple error, but I don’t think OVO have rooms full of girls with calculators doing our bills.It’s probably some kind of computer error, which is worrying. This time it made a 20p error, next time it might be a £20 error. I’ve phoned, and OVO are ‘looking into it’.[ EDIT : I was so distracted by the bad calculation that I didn’t notice the Paper Comms items are charges, not discounts. I’ve never had paper comms from OVO. Time for another phone call. ]

I completed the moving in registration over a week ago and never received any confirmation emails from OVO. The property is already supplied by OVO so does not require a transfer period. I completed this form again today in the hope to get some light of account set up and meter readings put in.  I have also tried to login and it lets me set my password but once logged in, it says a problem has occured or they cannot find my details.   I need access to an account to put in meter readings and pay, however I do not understand why this is an impossible task and I have double checked my emails and junk folder and received no communication.

Had anyone heard about when OVO is going to issue the £150 Warm Home Discount for customers on certain benefits such as Universal Credit ? A friend of mine said she received a letter/message from her supplier stating that she is to receive it on her next bill. With winter right around the corner, it would come in handy !!!  Thanks y'all !!!  Mike

I am currently paying about 28p per unit in a fixed plan until November.  Since rates seem to have dropped to around 22p according to plans.ovoenergy.com for my postcode. it seems to me it would make sense to switch.  Will OVO allow the switch even though I am still within my fixed rate contract? 

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

Hi, my mum is moving house in the near future and has been contacted by someone using the number 0330 818 1406, claiming to be from Ovo. The call was terminated mid-conversation by the "Ovo employee" and a Google search of the number doesn't inspire confidence. Is this likely to be a scam or just a poorly executed contact by Ovo?

You claim on your help page that I can change where my DD is paid from by clicking on the ‘profile’ tab. I can’t. No such facility exists and the only way to do this apparently is to call you.

When is the cheapest time to use the washing machine to save energy electricity

When I switched to a smart meter due to the RTS switch off my supplier was OVO and I was told that everything would sort itself out in 6 weeks. In the meantime I decided to switch supplier and chose Ecotricty. When I was talking to them about this (July 2025) they said that I had two meters registered to me my new smart one and one that must have been the old rts meter. They took on my supply for the smart meter and everything has been fine and I assumed that the other meter still being registered to me was part of the 6 weeks needed to sort everything out. Fast forward to now and I’ve been looking at electricity prices due to the Iran issue and noticed that OVO never appeared in any results so I went to their website and entered my details and got this. So I still have my old rts meter registered to me and this would apparently prevent me switching to OVO. I asked Ecotricity about this and they told me the meter still shows as deenergised and OVO is the supplier attached to that meter

It’s very frustrating contacting OVO to inform of changes to tenancies - it takes so long.  Why isn’t your website capable of accepting these changes?  Is it really necessary for me to spend the best part of an hour listening to music whilst on hold, just to tell you a few dates and details which I could easily do online?In this day and age I think it wise to update your systems, making it easier to inform you of changes.  Stating that you need to talk to a customer before you set up an account or alter details seems a little unique when other companies do not.

Hello. I received an email from OVO saying they think there is a problem with my gas smart metre. I assume it has been triggered by the fact our gas bill has dropped a lot. That is due to us having replaced a very poor front door where a lot of heat escaped. The thermostat was near it so it took a long time for the heat to get up to 19 degrees. Our daughter also stayed with us for a while and she would have four or five baths a week. Me and my wife just use a shower. With these two changes our bills have reduced dramatically. When I responded to the email by ringing the number given, 0330 102 7517, a message said that number no longer exists and to ring 0330 303 5063. After answering some “security” questions, including my date of birth, which I don’t remember ever telling OVO, I was put through to someone who started asking the same questions again. I then thought I was being scammed so I told the person this and hung up. How can I be sure I’m not being scammed and how can I genuinely

Why is my DD payment that came out not showing on my account? I am having nothing but problems with Ovo at the minute and alraedy have a case going with the Ombudsman. But it just seems to be an ongoing problem with my account. How long does it take for a DD payment to show on my account?

Where can I find the unit and standing charge rates for fixing on the current 1year/2 year deal - or are they the same rates on the current rolling plan?

I have been paying OVO by direct debit for years. My direct debit has decreased from £150 to £75 a month. When checking my account, there appeared to be a big balance of £2800 in credit. I was told there was a billing hold on the account and it would be resolved within 14 daysThe balance redcued to £840.I asked for a refund and was told I would get a cheque within 10 days.No cheque!Now, I have asked what the reason is. Apparently, a billing hold which I already knew about.I have given up to date meter reading and the meter is sending out readings correctly. How can this be resolved quickly so I can move away from this attrocious supplier? Naz

I noticed on my Plan Page of my online account that some changes have been made. I understand WHY they have been made, but I have not had any input on these changes.“Thanks for staying with us” is a bit presumptuous when I have a) not received any details about this new One Year Fixed Rate Plan which is going to start on April 1st and b) not been asked to accept the changes. The Fixed Rate Plan I did accept was due to end on August 6th 2026. I am surprised this has been done before any details have been received by me.  

Hello, I have recently changed from payg to pay monthly but the smart meter is still in pre payment mode. I am worried that when the balance goes to 0 my electric will go off. How long does it take for the meter to change to credit mode and will the power go off when the balance reached 0. If it does run out is it possible to top up the meter now im on pay monthly. Thanks in advance for the info. 

I suffer from sleep apnea and have to where a breathing mask overnight powered by electricity, if there is an outage it cant be used, customers of sse are being given a back up power pack to use in emergencies, do ovo offer anything similar?