Updated on 25/06/24 Abby_OVO Welcome to your OVO community! If it’s quick support or advice, or access to information on green energy and greener living from members with first hand experience, the OVO Forum has you covered. Every conversation here helps our mission to get to zero carbon . We’re in this together. This is your forum, so dive in! Guidelines and House Rules: Need advice? Have a look or ask our members If you want an answer in seconds, search for it here . We’ve made a guide here on how to search our topic database. There’s hundreds of topics, so the conversation is probably already happening! Or create a new question and ask our members directly, here. You’ll need to make a forum profile which only takes a minute! What to do when getting involved Your comments and topics should always aim to be accurate (when you’re stating a fact), or genuine (where you’re explaining an opinion) and the intentions of the contribution should match the spirit of the community, as outlined in 5.1 and 5.2 of our T&Cs here . Contributions should be respectful and courteous of others, be relevant to the subject matter of that topic (you can always create a new topic if you want to change the subject), and have lots of helpful details. What to avoid when getting involved The OVO Forum is a safe space for people to help each other and discuss green energy and greener living. Please don’t post content that contains personal, account or financial details of you or someone else, or contain material that’s abusive, libellous, defamatory, pornographic or obscene, that promotes or incites violence, terrorism, illegal acts, or hatred on the grounds of race, ethnicity, cultural identity, religious belief, disability, gender identity or sexual orientation, or is otherwise objectionable in OVO’s reasonable discretion. See full terms outlined in section 5.2 of our T&Cs here . Lastly, please report any abuse of these guidelines or T&Cs to an OVO Forum moderator. See below for how to identify them Our moderators are here if you need them @Bradley_OVO , @Emmanuelle_OVO , @Abby_OVO, @Chris_OVO and ​@Ben_OVO are the OVO Forum Moderators who will do their best to keep an eye on things, ready to step in and help. We might move a comment, we might edit something if it’s risking your privacy or breaking the T&Cs . OVO employees are easily identified with a green username, the OVO logo in front of the name, and _OVO in their username. Don’t be shy if you need help - feel free to send us a private message! See section 6 of our T&Cs here for what we try to do as moderators. It’s only an opinion - take it with a pinch of salt Moderators can’t fact check all content that’s posted, so don’t take everything you read here as proven, or factual. It’s just advice, it might be out of date, inaccurate, or simply an opinion. People here are happy to help, but that doesn’t mean they will always be able to fix everything. For more info on our responsibility for content you find on the OVO Forum, see section 10 of our T&Cs here . Build your profile Choose a unique username that doesn’t contain personal information like your account number, such as a nickname, and avoid having ‘_OVO’ in it, or other users will think you work at OVO), add a signature and an avatar. Add information about your plan, meters, EV model and more on your profile. If you have green tech such as a smart thermostat, an EV or solar panels, put this info in your profile. That way other members can see this and decide if you’re someone they can reach out to. We’ll also award your profile with badges for each bit of green tech you have, making it even easier for people to spot your know-how. Click here to register if you haven’t already! Share your knowledge, share your question The OVO Forum hosts hundreds of specific questions, discussions and guides. There is nothing too niche, there’s no stupid question. By contributing, you’re helping to spark conversations about green energy and greener living. Write a blog post to share your experience, and you might help the next person that comes along after you. Keep topic threads up to date with the latest developments, ask follow up questions, get involved. To get to zero carbon, we need a community! You can introduce yourself to other OVO Forum members, or better yet create something that helps them - you might feel like a newbie, but you’re a valuable part of this mission, so get creating!