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my pay as you go meter reading doesn't show my credit a electric power cut jus happened in my neighborhood the power is back. but my my meter reading not showing nothing
I find this Power Move Challenge laughable and I’m no longer bothering with it. Look at what’s going on around the world, China and USA burning coal like there’s no tomorrow. Wars raging….polluting everything, yet I’m expected to sit in the dark, not cook during the 3 hours or use heating etc to save pennies? I find it hilarious that people are watching their smart meters like hawks, drawing up graphs and spreadsheets. I’m 65 and I’m certainly not depriving myself for what amounts to nothing.
when your using far less the the average gas or electricity than the average house of your size how can you cut your consumption by the amount OVO want this is just a gimmick to give the company green credentials
Hello all. In june/july this year, like many we were forcibly switched from SSE to OVO. at SSE we were in several hundreds of credit on the switch to ovo that seemed to have halfed. ovo said that was due to the final bill being paid. fast forward to today i've gone to check our usage given the cold weather and found that they adjusted my balance after that call and added a balance adjustment of £1000! why would they do that and what do i need to know to dispute this? being ona fixed tarrif the bills never changed so I had no reason to check anything was out of the ordinary. can I challange this at all? I'd be greatful for the help, as it seems like an unreasonable adujustment. thank you.
If I stick to 3p per hr within the 4 - 7pm daily time range will I be under the 13.5% or less of my total daily electricity during these peak hrs. It would be helpful to know what in pence terms we need to keep under to not go over this goal?
I pay by direct debit monthly. Ovo asked me to supply a reading for electricity - when I looked at the meter it was showing ‘meter balance’ and showed a minus monetary figure. Why? It looks like it might be something to do with pay as you go, which I”m not on, and I’m worried that my electricity is going to get cut off. Please help. I don’t like it that there does not seem to be any way of contacting Ovo on a Sunday.
My smart meter is not updating. The screen has an A in the top left corner and the meter reading has not changed in 2 months. It is also not connecting to the visual display. Gas is working and connected fine. Any idea how to fix this?
I need some help and support. I have an old pay as you go smart meter in my flat. It’s an electric meter.I arranged an engineers visit to change the sse smart meter to an Ovo smart meter that “talks” to their systems. However the engineer did not arrive.I am now in a position that I can not top up the meter as the Ovo card that was issued does not allow the meter to be topped up as it is an sse meter. I can not use my old card.I am now on emergency credit with no means of topping it up. Ovo can not see the meter at all on their system.Can someone help at all by advising how I might top up at all?thank you everyone !a
Hi, I got below email, however I can see from ovo app each day every 30min of November month I have data… so I was wondering why it says failed to send and just put me out of this power move.. it does not seems right.. During November your smart meter failed to send us readings at certain times, so we couldn’t see the full picture of your electricity use. Unfortunately this means you won’t receive a Power Move credit this month.
I have solar but no batteries, I work from home and my husband is retired We do all our washing and dishwasher and hoovering when it's light outside We have a hot cooked lunch and a later evening snack We use about 25% of out energy during the relevant time, just living life no "jobs" so tv, lights, heating etc There isn't anyway I can cut it as my big use (during the day) doesn't count Am I right?
The power move is a joke I've been told my smart meter has not sent enough electricity readings for Nov but I've been sending them manually since the 19th of Oct because I was told the same thing in October its a joke so won't be doing it again it's a load of bull
Interesting we signed for Power Move a few months ago in the nice weather. Now we are in Winter mode and turned off almost everything in October & November, trying not to cook between 4-7. Yet average peak time electricity use was 20.72%. So didn’t hit the Power Move target of 13.5% or less. So difficult to achieve 😢 Are we the only ones.
I don’t understand how I failed to meet the required target through November, I would like detailed ½ hourly usage readings because1 between 4-7pm every day i switched off EVERYTHING with the exception of fridge/freezer, and a tv on standby. All washing, drying, dishwasher and heating have been outside these times.2 my in home monitor was showing that it was the lowest usage during these times also. i feel that either its being fudged by ovo so as not to pay out and/or there’s something wrong or inconsistent with the way they take the readings.
There are a number of reports of bills being updated after first issue. I’ve seen this myself with an update just a day or so after receiving a pdf by email. To help understanding, a reference or version number on any updated bill would help to track any changes. This could follow the date reference underneath the account number
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