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Best answer by Emmanuelle_OVO

Updated on 10/08/26 by Ben_OVO

 

Hey @Lberry,

 

The up to date Extra Support package can be found here. You’ll need to enter your OVO account number to see what help is available. Below I’ve included some more helpful info:

 

 

What support does OVO have available to support customers this winter?

 

You might be eligible for £150 credit towards your energy bills through the Warm Home Discount Scheme. If you’re in England or Wales you don’t need to apply. If you’re in Scotland, you’ll need to apply, check here for more information. Find out more about the Warm Home Discount via the GOV website here.

 

 

Charities and organizations that offer advice and support

 

Citizens Advice

 

Visit your local branch, or their websites: for England and Wales and for Scotland. You can speak to an adviser online, in person, or over the phone: 0800 144 8848 (England), 0800 702 2020 (Wales), and 0800 028 1456 (Scotland). 

 

National Debtline

 

Call 0808 808 4000 or visit their website.

 

Step Change Debt Charity

 

Call 0800 138 1111 or visit their website. 

 

 

Government Schemes

 

Fuel Direct Scheme

 

The Fuel Direct scheme helps to pay your energy bills directly from your benefits (the scheme is run by the Department for Work and Pensions). 

 

Cold Weather Payment

 

A Cold Weather Payment might be available to you, if you’re getting certain benefits. These payments are made if the temperature in your area is forecasted or recorded to be 0C or below for over 7 days in a row. See if you’re eligible and find out more here.

 

Winter Fuel Payment

 

If you were born before 23 September 1958 you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’. Find out more about the Winter Fuel Payment here. 

23 replies

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Newcomer
boltonuk
Newcomer
August 26, 2026

How do I get a heated throw or blanket 

Blastoise186
Super User
Blastoise186Super User
Super User
August 27, 2026

Hi ​@boltonuk ,

I’m afraid they’re not being offered by OVO right now - please check back in a couple of months to see if they’re available if/when the Winter Support Package opens up!

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    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    August 27, 2026

    Hey ​@boltonuk 

     

    I’m glad to see Blastoise186 has already stopped by with some helpful advice here, we currently don’t have heated throws on offer as part of the Support Package. It’ll be best to check back in a month or two as mentioned when these are usually back in the package as part of the winter offering.

     

    The Support Package can be accessed at any time of year, but what’s on offer does differ throughout the year. The eligibility checker can be found here as there may be other things we can offer at the moment, but as mentioned, heated throws are currently unavailable.

     

     

    I hope this helps.

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